ABN AMRO North America Calls On S1 Corporation for Multi-Channel Voice Applications.Business Editors ATLANTA--(BUSINESS WIRE)--Dec. 18, 2001 S1 to Integrate Call Center and Virtual Customer Service Representative Applications S1 Corporation (Nasdaq: SONE), a leading global provider of Enterprise eFinance solutions, today announced that ABN AMRO ABN AMRO Algemene Bank Nederland-Amsterdam Roterdam Bank (Dutch bank) North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , signed an agreement to implement S1 Enterprise vCSR Voice solutions. ABN AMRO North America's mortgage operations will deploy the S1 Enterprise solutions to automate routine tasks, assist customer service representatives in delivering higher-quality service and measure results more accurately. The agreement further validates S1's strategy of delivering a host of customer-facing applications across the multiple delivery channels of a financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. provider's enterprise. ABN AMRO North America will utilize S1 vCSR Voice at various U.S.-based locations of its subsidiary mortgage company. S1 vCSR Voice will enable ABN AMRO mortgage subsidiary to handle routine tasks on an automated system that delivers top-quality service quickly and effectively, freeing call center representatives to focus on more complex customer service issues. In addition, ABN AMRO is planning to enhance its vCSR solution through the use of Natural Language technology, a highly accurate voice recognition system that allows customers to use their own spoken words to request up-to-the-minute automated information and responses. Natural Language has the advantage of understanding messages context in addition to recognizing spoken words, and delivering friendly, personalized responses. "ABN AMRO North America has a strong reputation for delivering excellent customer service, and the banking group is a leader in deploying applications that increase customer loyalty and drive profitability," said Jeffrey W. Lunsford, president and general manager of S1 Corporation's Americas Region. "From improving its automated response systems to empowering its customer service representatives with single-desktop access to an entire range of customer interactions, ABN AMRO is leveraging the S1 Enterprise solutions to create a consistent customer experience across its enterprise." About ABN AMRO Netherlands-based ABN AMRO Bank N.V. is one of the world's largest banks with total assets of EUR EUR In currencies, this is the abbreviation for the Euro. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 614.6 billion (as of June 30, 2001) and a presence in more than 3,500 locations in over 70 countries and territories. ABN AMRO is organized into three autonomous strategic business units, responsible for managing wholesale clients; consumer and commercial clients; and private clients and asset management. In North America, ABN AMRO is headquartered in Chicago and has nearly $90 billion in assets. Subsidiaries include LaSalle Bank LaSalle Bank Corporation is the holding company for LaSalle Bank N.A. and LaSalle Bank Midwest N.A. With $116 billion in assets, it is headquartered at 135 South LaSalle Street in Chicago, Illinois. based in Chicago, Standard Federal Bank in Troy, Michigan Troy is a city in Oakland County of the U.S. state of Michigan. It is a suburb of Detroit. As of the 2000 census, the city had a total population of 80,959, the 12th largest city in Michigan by population. . About S1 Corporation S1 (Nasdaq: SONE) is a leading global provider to more than 2,600 banks, credit unions, insurance providers, and investment firms of enterprise software solutions that turn customer interactions into profits. S1's Enterprise eFinance solutions deliver a transactionable, customer-centric view across all delivery channels, resulting in a more compelling experience for the customers and a more profitable relationship for the financial institution. S1 is the only eFinance provider with the proven experience, breadth of products, and financial strength to empower financial services companies' Enterprise eFinance strategy. Additional information about S1 is available at www.s1.com. Forward Looking Statements This press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc results of operations, product features and benefits, market penetration Noun 1. market penetration - the extent to which a product is recognized and bought by customers in a particular market penetration - the act of entering into or through something; "the penetration of upper management by women" and market strategies. Such statements are made based on management's beliefs as well as assumptions made by, and information currently available to, management, pursuant to "safe-harbor" provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. While these statements reflect our best judgment, they are subject to risks and uncertainties that could cause a change in focus and direction. A discussion of certain risk factors that may cause actual results to differ from these forward-looking statements can be found in S1's Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the period ended December 31, 2000, on file with the SEC. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion