ABN AMRO Chooses Captiva's InputAccel for Document Capture Needs; North American Services Center Doubles Mortgage Processing to 75,000 Files Per Month, 600,000 Pages Per Day.

Business Editors/High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--Nov. 12, 2002

Captiva Software Corp. (Nasdaq:CPTV), the leading provider of enterprise input management solutions, today announced that ABN AMRO Services Company Inc., a subsidiary of ABN AMRO Bank (NYSE:ABN), one of the world's largest banking groups, has implemented InputAccel(R), Captiva's premier document capture software solution, to capture and process mortgage documents and files.

ABN AMRO is now using InputAccel to process the 75,000 mortgage files it receives every month in North America, amounting to over 600,000 pages of information per day.

Due to its ever-increasing mortgage processing volumes, executives at ABN AMRO's Mortgage Group decided to replace its previous document capture system with a robust, best-practice solution. After an extensive evaluation of leading information capture systems available on the market, the company selected InputAccel.

"From our perspective, no other solution matched InputAccel for its document capture ability, speed and versatility," said William Brinkman, assistant vice president at ABN AMRO Services Company. "InputAccel has empowered us to capture significantly more mortgage file documents. Whereas previously we had to stop scanning when we encountered unusual mortgage applications known as 'capture exceptions,' with InputAccel, these exceptions are no longer a bottleneck in our process pipeline. We have also eliminated the need to outsource certain elements of our mortgage application process, which has created a considerable cost savings."

Brinkman added that in addition to the mortgage processing improvements and operational cost savings, InputAccel empowers ABN AMRO to process mortgages faster, leading to improved customer service.

"We're pleased ABN AMRO has been so successful with InputAccel, and that they've been able to considerably increase their mortgage document capture capacity and meet their growing functionality needs," said Blaine Owens, Captiva's vice president of worldwide sales. "We're excited about potential system developments at ABN AMRO, which include adding optical character recognition (OCR) capture capabilities and expanding their use of the solution to additional business areas within the bank and to other geographical locations. These advances through additional Captiva input management solutions should further increase ABN AMRO's document processing efficiencies."

InputAccel is a comprehensive, award-winning document capture system that transforms mission-critical data from paper and faxes into business-ready content. InputAccel ensures the integrity of incoming data and converts it into formats usable in back-end systems, including XML, image files and custom transaction formats. By delivering accurate, timely and usable data to enterprise systems, InputAccel creates unparalleled efficiencies for the many customers the solution serves.

About AMRO Services Company

ABN AMRO Services Company supports the information technology needs of its affiliates and subsidiaries in North America. ABN AMRO Services Company is a subsidiary of ABN AMRO North America Inc., which is headquartered in Chicago and has $101 billion in assets and more than 19,000 employees. ABN AMRO North America subsidiaries include LaSalle Bank in Chicago and Standard Federal Bank based in Troy, Mich.

About Captiva

Captiva Software Corp. (Nasdaq:CPTV) is a leading provider of enterprise input management software solutions. Since 1989, the company's award-winning products have been used to manage business critical information from paper, faxed and scanned forms and documents, Internet forms and XML data streams into the enterprise in a more accurate, timely and cost-effective manner. These products automate the processing of billions of forms and documents annually, converting their contents into information that is usable in database, document, content and other information management systems. Captiva's technology serves thousands of users in insurance, financial services, government, business process outsourcing, direct marketing and other markets. For more information, visit www.captivasoftware.com.

InputAccel and its logo are registered trademarks of Captiva Software Corp. All other trademarks or registered trademarks are the property of their respective owners.

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