ABC Financial Bulks up Customer Service with Vignette; Leading Health Club Billing Service Provides Increased Customer Loyalty With New Web Portal.Business Editors/High-Tech Writers AUSTIN, Texas--(BUSINESS WIRE)--Sept. 16, 2003 Vignette Vignette A symbol or pictorial representation of the corporation on a stock certificate. Usually a complicated and artistic design, it is meant to make the counterfeiting of stock certificates as difficult as possible. Corp. (Nasdaq:VIGN VIGN Vignette Corporation (stock abbreviation, AMEX) ) today announced that ABC ABC in full American Broadcasting Co. Major U.S. television network. It began when the expanding national radio network NBC split into the separate Red and Blue networks in 1928. Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , Inc., a leading outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. vendor providing billing and collection services to more than 900 health clubs and 1 million club members worldwide, has successfully relaunched its Web portal See portal. using Vignette(R) content management and integration technology. The publicly-facing portal uses Vignette solutions to tie together back-end systems that enable streamlined reporting of customer account balances to client organizations, as well as offering online bill payment to individual health club members. ABC Financial's portal provides easy access to client reporting, allowing its health club owners to develop budgets and conduct fiscal planning earlier based on reports posted within minutes after the close of a billing cycle Billing cycle The time elapsed between billing periods for goods sold or services rendered. , a time savings of up to five days. Before the implementation of a Vignette-powered portal, ABC Financial's club members had to mail in their health club fees or call to provide credit card or bank draft information. By moving the bill-paying process online, the company has reduced call center volume and decreased the time required for customers to settle accounts. As stated by James A. Bottin, chief executive officer of ABC Financial, "The primary goal with our interactive Internet initiative was to provide new technology solutions to better service our clients and their customers. By implementing the Vignette solution, we have reached that goal and, in addition, we are able to provide a faster and more cost-effective method of doing business. Before the site relaunch Relaunch can refer to several things:
With a vast majority of ABC Financial's 1 million customers leveraging its new services, Vignette content management solutions are providing the company with the flexibility and scalability to meet current demand and future growth. In addition, Vignette's personalization Custom tailoring information to the individual. On the Web, personalization means returning a page that has been customized for the user, taking into consideration that person's habits and preferences. capabilities are enabling customers to gain secure access to confidential billing information and manage their individual accounts in a fast and convenient manner. "ABC Financial's portal has inherently changed the way the company does business," said Michael Crosno, executive vice president of worldwide operations at Vignette. "Vignette provided the tools for ABC Financial to take its customer service and overall business to the next level. Vignette strives to accomplish this for all of our customers." About Vignette Vignette (Nasdaq:VIGN) enables enterprises to achieve real-time advantage by rapidly building, deploying and optimizing enterprise Web applications. Vignette powers the Web applications of more than 1,600 leading organizations and is headquartered in Austin, Texas. Vignette has offices located throughout the Americas, Europe, Asia and in Australia, and can be found on the Web at http://www.vignette.com/. Forward-Looking Statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. The statements contained in this press release that are not purely historical are forward-looking statements including statements regarding the Company's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding ABC Financial's success with Vignette's products, future sales, market growth and competition. All forward-looking statements included in this press release are based upon information available to the Company as of the date hereof, and the Company assumes no obligation to update any such forward-looking statement. Actual results could differ materially from the Company's current expectations. Factors that could cause or contribute to such differences include, but are not limited to, Future Losses, Limited Operating History, Fluctuation Fluctuation A price or interest rate change. of Quarterly Revenues and Operating Results, Acquisition Integration, Competition, Dependence on a Small Number of Large Orders, Lengthy Sales Cycle and Product Implementation, Market Awareness of Our Product, Rapid Changes in Technology and New Products, and other factors and risks discussed in the Company's reports filed from time to time with the Securities and Exchange Commission. Vignette is a trademark or registered trademark of Vignette Corp. in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and other countries. All other names are the trademarks or registered trademarks of their respective companies. |
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