AAA To Open 24-Hour Call Center in Las Vegas for Insurance Claims.SAN FRANCISCO--(BUSINESS WIRE)--March 27, 1998--The California State Automobile Association The California State Automobile Association is a motor club dedicated to improving roads, proposing traffic laws and improvement of overall driving conditions. It was founded in 1907 as an offshoot of the Automobile Club of Southern California (ACSC) to serve members in Northern (CSAA CSAA Child Study Association of America. ) announced plans today to establish a new insurance Claims Direct Access Call Center to provide 24-hour, seven-day-a-week service to its policyholders. The Call Center will be located in Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. . The regional Triple-A (AAA AAA: see American Automobile Association. (Triple A) A common single-cell battery used in a myriad of electronic devices of all variety. Like its double A (AA) cousin, it provides 1.5 volts of DC power. When used in series, the voltage is multiplied. ) affiliate also will equip its field claim representatives at regional sites in California and Nevada with cellular telephones and laptop computers, permitting them to serve policyholders in their homes, at their workplace, or wherever is most convenient. "The new Call Center and improvements to handling claims in the field will enhance the quality of service we provide to policyholders and will allow us to resolve many claims in a single telephone call," said company spokesman Barry Shiller. Policyholders now file insurance claims in person or by telephone at Triple-A offices Monday through Friday during normal business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a . The Las Vegas Call Center will be staffed around the clock, permitting policyholders to report all claims to a single toll-free 800 number. The Call Center will open later this year and will be staffed by about 250 employees. Established over 90 years ago, the northern California Northern California, sometimes referred to as NorCal, is the northern portion of the U.S. state of California. The region contains the San Francisco Bay Area, the state capital, Sacramento; as well as the substantial natural beauty of the redwood forests, the northern , Nevada and Utah Triple A affiliate offers a wide array of automotive, insurance, financial and travel services. It is the second largest regional affiliate of the national AAA organization. CONTACT: California State Automobile Association Barry Shiller, 415/551-5414 |
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