A4 Health Systems Selects SilverBack Software for Proactive Customer Support Across Application Portfolio.

BILLERICA, Mass. -- Industry's leading ambulatory healthcare company leverages SilverBack for robust proactive customer support to reduce operations costs and increase customer satisfaction

SilverBack Technologies, Inc., the leading provider of integrated network, systems, application and security monitoring software to the mid-tier, today announced that A4 HEALTH SYSTEMS(R), a leading provider of Electronic Health Record solutions to healthcare organizations, will utilize SilverBack software to proactively monitor the critical performance metrics that assure the health and availability of A4 applications. A4 can now identify and resolve potential problems before they may adversely affect customer access to critical medical and billing records. The partnership further promotes A4 as a leader and innovator in its industry by providing proactive customer support for its ambulatory products.

"This partnership is a huge competitive differentiator for A4 HEALTH SYSTEMS. SilverBack has allowed our support staff to be more productive in identifying, isolating and resolving problems. What could potentially take a vendor three weeks from initial notification of a problem to resolution of an issue now only takes us a matter of minutes - before the customer is even aware of any change in response time," said David Bond, president and COO of A4. "There can be no allowance for downtime in the healthcare industry in general."

A4 will use SilverBack to monitor key application and server metrics that could lead to potential performance problems. These include validating that customers complete nightly back-ups, overall availability of the application, and whether there is enough disk space and memory to ensure optimal response time and easy creation of new electronic medical records.

SilverBack software will be automatically provided as HEALTHMATICS(R) SAFEGUARD to all new HEALTHMATICS(R) EMR, HEALTHMATICS(R) NTIERPRISE and HEALTHMATICS(R) OFFICE clients. Existing A4 clients utilizing these same applications can take advantage of HEALTHMATICS SAFEGUARD as a Complementary Service for added patient information security.

A4's solutions enable better management of clinical, financial and administrative processes within every healthcare setting. The importance of maintaining high availability and quality of medical records and billing applications drives A4 to consistently focus on additional reliability to assure its critical systems operate continuously. SilverBack has also played a key role in helping A4 automate its previously manual problem-resolution process, resulting in significant productivity savings on the part of A4 operations staff - savings A4 can pass on to clients in the form of new features and enhancements.

"One of the major benefits we've experienced using SilverBack is that it ensures our customers follow best practices," continued Bond. "On a nightly basis, our support group has the ability to confirm that back-ups were completed and, if not, they are automatically alerted. As a result, we're able to service our customers more effectively with less people and re-invest these

savings in talented employees and features that ensure optimal performance of our applications."

"Independent software vendors like A4 HEALTH SYSTEMS are quickly realizing the necessity for providing proactive support solutions to their customer base," says Christine Washburn, VP of Marketing, SilverBack Technologies. "A4 HEALTH SYSTEMS can now focus its efforts on strategic core competencies such as new product development."

About SilverBack

Located in Billerica, Massachusetts, SilverBack Technologies, Inc., is the leading provider of affordable, fast, easy and secure IT monitoring software for the mid-tier. SilverBack's mission is to deliver comprehensive IT and security monitoring to the masses, via a select group of global VARs, systems integrators and solution providers. SilverBack software is available in three convenient packages enabling channel partners of all types to deliver IT and security monitoring as a fully integrated, plug-and-play product, or as a highly profitable suite of managed services. SilverBack's award-winning software costs up to 60 percent less than existing IT management solutions. For more information on SilverBack, please visit our Web site at www.silverbacktech.com.

About A4 HEALTH SYSTEMS

A4 HEALTH SYSTEMS is dedicated to promoting community-based healthcare via HEALTHMATICS Electronic Health Record Solutions for consolidated clinical, financial and administrative patient information management. Founded in 1970, A4 has nationally implemented software and services in more than 1,400 healthcare organizations, including physician groups and small practices, and Emergency Departments and hospitals. For physicians' practices, the company provides HEALTHMATICS EMR Electronic Medical Record, HEALTHMATICS NTIERPRISE Practice Management System and HEALTHMATICS(R) EDi Transaction Services. For hospitals, A4 offers HEALTHMATICS(R) CDR Clinical Data Repository and claims the country's largest Emergency Department Information Systems client base with the HEALTHMATICS(R) ED and EmSTAT solutions. A4 is based in Cary, N.C., with additional locations in Michigan, Texas and New Hampshire. The company is privately held with 325 employees. For more information, visit www.a4healthsystems.com.

SilverBack is a registered trademark and the SilverBack logo, SilverBack Datacenter, SilverBack Portable, SilverBack Professional, are trademarks of SilverBack Technologies, Inc. Other trademarks referenced are the property of their respective holders. Copyright 2004, SilverBack Technologies, Inc. All rights reserved.