A.M. Best Co. Insurance Information & Technology Survey.

(99 Responses from attendees of "E-Fusion: Where Insurance and Technology Converge" conference)

Who are the most e-savvy insurance companies?

Progressive 28%

Allstate 22%

AIG 12%

Hartford 10%

Geico 7%

What's motivating your e-commerce efforts?

Opportunities 52%

Competition 26%

Innovation 10%

Brand Recognition 5%

Who leads the e-commerce vision in your organization?

CEO/President 42%

Management Team 23%

Sales/Marketing 14%

CIO/IT 13%

Board of Directors 4%

What factor (electronic or otherwise) in the coming year will do the most to affect the future of insurance e-commerce?

Electronic Signatures 15%

Customer Acceptance 15%

Regulation 9%

Technology (XML) 8%

Pick the percentage of industry premiums you estimate will be generated through online transactions by 2905.

Greater than 27%

5% to 15% 59%

Less than 5% 13%

Aside from personal auto and term insurance, what insurance product is most ripe for electronic distribution?

Renters/Homeowners 21%

Small Business 8%

BOP (Business owners) 8%

Workers' Comp 7%

Health/Medical 6%

Is your company devoting enough time/resources to technological initiatives?

Enough 55%

Too Little 41%

Too Much 2%

What is the most common mistake that insurer6s are making in their e-commerce efforts?

Assume Consumer Needs 13%

Slow to Market 11%

Rushing to Market 10%

Lack of Focus 9%

Underestimate Effort 6%

How are your e-commerce projects developed?

Combination 69%

Internal Staff 26%

Outsourced 4%

Return on investment (ROI) of e-commerce costs in your organization was:

About What Was Expected 50%

Lower than Expected 21%

Higher than Expected 8%

How long will it take for the Internet to mature into a meaningful medium for the insurance industry?

Today 6%

1-2 Years 13%

3-5 Years 55%

More than 5 Years 24%

Has the insurance industry gotten a bad rap in its ability to take advantage of electronic communications?

No 72%

Yes 35%

Do you consider your Internet/e-commerce efforts to be successful?

Not Sure 38%

Yes 35%

No 18%