A practical guide to evaluating the functional utility of warehouses.
Most industrial properties are either warehouses or contain warehouse space, and most appraisers explicitly and routinely consider only clear heights when they consider the functional utility of warehouses. In fact, many other factors are involved in appraising warehouse space, which also plays an important role in other types of property.
One important consideration is whether the purpose of the appraisal is to estimate use value or market value. If the appraisal is to be used to allocate the purchase price in a merger or acquisition, use value is usually more appropriate; appraisals to be used for financing or tax appeals are typically based on market value. In a use value appraisal, the functional utility of the property for a particular use (i.e., warehousing a particular product) should be considered. In a market value appraisal, the appeal of the property to the general market is the standard. A use value appraisal requires the appraiser A person selected or appointed by a competent authority or an interested party to evaluate the financial worth of property.
Appraisers are frequently appointed in probate and condemnation proceedings and are also used by banks and real estate concerns to determine the market to meet with the warehouse manager to determine how well the warehouse serves his particular needs. A market value appraisal requires the appraiser to understand the kinds of warehouse features desirable to the general market. Some of the more common warehouse features are presented here.
The interior space of a warehouse can be divided into the receiving, storage, and shipping areas. A good layout is essential to the operation of a warehouse.(1) Floors typically consist of a reinforced concrete reinforced concrete
Concrete in which steel is embedded in such a manner that the two materials act together in resisting forces. The reinforcing steel—rods, bars, or mesh—absorbs the tensile, shear, and sometimes the compressive stresses in a concrete slab on a compacted fill. If this is not practical, a structural floor is used in which reinforced concrete is supported by column footers. Dock-height floors are generally preferred to on-grade floors, although on-grade floors can serve well for warehousing large objects in buildings equipped with overhead cranes An overhead crane is a type of crane where the hook-and-line mechanism runs along a horizontal beam that runs along two widely separated rails. Often it is in a long factory building and runs along rails along the building's two long walls. . Ideally, the static load capacity should be sufficient to support stacks of merchandise with a safety factor of 1.95-2.00, which usually requires a floor thickness of 5-8 inches.(2) Thicker floors may represent a superadequacy.
The amount of storage space required within a warehouse depends on the storage philosophy of the occupant, aisle allowances, and the amount of honeycombing expected. There are three different warehouse storage philosophies: fixed-location, random-location, and mixed-location. In a fixed-location storage system, each stock-keeping unit (database) stock-keeping unit - (SKU) /skyoo/ (rarely seen expanded) A common term for a unique numeric identifier, typically in a database. Originally this was used only for products, but has spread in usage.
Compare with UID for sense development. is assigned to a particular location; no other stock-keeping unit may be assigned to that location. In a random-location system, any stock-keeping unit may be assigned to any available location. A mixed-location system is a combination of the two.
Honeycombing is the loss of storage space due to inefficiencies in the use of available storage area. It results when a storage space is only partially filled, either horizontally or vertically, with commodities. Although warehouse managers try to minimize honeycombing, some degree of it is necessary to avoid handling loads twice, material damage, and lost productivity.
In warehouse design, the clear height is the dimension from the floor to the bottom of any device hanging from the ceiling.(3) This includes the clearance under ceiling joists, overhead lighting, and legal clearances under sprinkler heads (generally 18 inches). The optimum clear height for an operation depends on the product and the storage equipment used. Generally, a clear height of 28 1/2 feet is ideal. Clear heights less than 20 feet represent significant functional obsolescence ob·so·les·cent
1. Being in the process of passing out of use or usefulness; becoming obsolete.
2. Biology Gradually disappearing; imperfectly or only slightly developed. , and those less than 15 feet represent severe obsolescence.
The ideal bay size for a general purpose warehouse is 33 feet x 51 feet.(4) However, because of the standard sizes of structural members, few warehouses are constructed with bays this size. The most economical bay sizes generally found are 25 feet x 50 feet or 30 feet x 30 feet.(5) It is generally desirable to align the longer bay perpendicular to the truck docks to allow a column-free cross traffic aisle behind the docks. Heavy-wall round or square tubular columns are superior to H-columns because they eliminate vermin vermin /ver·min/ (ver´min)
1. an external animal parasite.
2. such parasites collectively.ver´minous
n. pl. nesting places Noun 1. nesting place - a place suitable for nesting
place, spot, topographic point - a point located with respect to surface features of some region; "this is a nice place for a picnic"; "a bright spot on a planet" , ensure easy maintenance, and minimize the effect of denting on column strength.
Curtain walls curtain wall
Nonbearing wall of glass, metal, or masonry attached to a building's exterior structural frame. After World War II, low energy costs gave impetus to the concept of the tall building as a glass prism, an idea originally put forth by Le Corbusier and Ludwig Mies are typical in warehouses and superior to load-bearing walls. Load-bearing walls limit opportunities for building expansion and modification.
A warehouse site should be designed to allow efficient ingress An entrance. Contrast with "egress," which means exit. See ingress traffic. See also Ingres 2006. and egress See ingress. of tractor-trailers and possibly rail cars. Warehouses are often designed without adequate consideration of the needs of truck drivers in maneuvering their vehicles. Access roads should be designed so that trucks can drive in without having to back in. Ideally, one-way service roads should have a minimum width of 12 feet, and two-way roads should be at least 26 feet wide.
The orientation of the warehouse on the site is an important consideration. In cold or moderate climates in the northern hemisphere, shipping docks facing north will incur greater heat loss than docks facing in other directions. The minimum heat loss will come from docks facing south, and docks facing east or west are preferable to those facing north.
Another important consideration is the provision for expansion. The volume of commodities moving through a warehouse, the inventory turnover, and the type of goods are likely to change over the useful life of the facility. It is quite likely that the current user or a subsequent user will require additional interior space at some point in the future. For these reasons, it is desirable to have a provision for future expansion included on the site drawings for a facility.
The truck apron and turnout track play an important role in the receiving and shipping areas [ILLUSTRATION FOR FIGURE 1 OMITTED]. The apron is the area directly in front of the truck doors on which the trucks park. The turnout track is the area directly in front of the apron, which the trucks use to maneuver into and out of the apron. In order for a facility to accommodate a typical 55-foot tractor trailer, the apron should be 65 feet, and the combination of the apron and the turnout track should be 120 feet.(6) To accommodate a 63-foot tractor-trailer combination, the longest permitted by law, an apron and turnout track should be at least 126 feet. If the apron is asphalt, it should have a concrete landing, or dolly, strip, extending 27-45 feet from the loading dock to provide support when trailers are dropped.(7) Another consideration in turnout track design is the dock approach. A truck driver backing into a dock in a clockwise direction, using a lefthand approach, is able to see the rear of the truck clearly as it turns into the dock berth. Drivers backing in using a righthand approach must rely on rearview mirrors to guide their approach to the dock. For this reason, a dock that requires a righthand approach should have a turnout track approximately 20 feet greater than that required for a lefthand approach.
The loading dock has a very significant effect on the profitability of a warehouse. The current trend is to outsource trucking to for-hire companies. As a result, a greater variety of trucks must be serviced by the docks, requiring some flexibility in dock design.
The first considerations in dock design are location and quantity. Generally, older industrial buildings have a centralized cen·tral·ize
v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es
1. To draw into or toward a center; consolidate.
2. docking system with only one dock area, reducing supervision costs and efficiently using material-handling people and equipment. In a manufacturing facility of more than 50,000 square feet, however, the continuity of materials flow is improved if the receiving dock is located at one end of the building, with the shipping dock at the other end. In the mid- to late 1980s, point-of-use docks became popular for just-in-time manufacturing just-in-time manufacturing (JIT)
Production-control system, developed by Toyota Motor Corp. and imported to the West, that has revolutionized manufacturing methods in some industries. . Several docks would be located around the plant perimeter, each designed to serve a particular production line or operating area.(8) Because this system is designed to serve one particular manufacturing process, it is a source of obsolescence in a market value appraisal. Further, few manufacturers have been able to achieve true just-in-time operations, so point-of-use docks often represent obsolescence in a use value appraisal.
An inadequate number of dock positions can substantially raise the cost of warehouse operations. If trucks from a for-hire company are required to sit in the warehouse yard or at the dock for an extended period of time, the company is likely to charge a demurrage A separate freight charge, in addition to ordinary shipping costs, which is imposed according to the terms of a carriage contract upon the person responsible for unreasonable delays in loading or unloading cargo. for the time spent waiting. If trucks drop their load in the yard, the warehouse occupant has to maintain a tractor and a driver at substantial cost to move the trailers. The number of dock positions required depends on the volume of shipments, the mode of transportation, how many carriers are used, and the time it takes to load or unload a truck. Warehouse managers rely on operations simulation software Simulation software is based on the process of imitating a real phenomenon with a set of mathematical formulas. It is, essentially, a program that allows the user to observe an operation through simulation without actually running the program. and advice from dock equipment manufacturers to calculate the number of docks they need. In addition to the number of docks currently used, it is advantageous to have knock-out panels for doors and knock-out pits for docklevelers to provide for possible future expansion. (A dockleveler is a device used to adjust the elevation of a portion of a dock to accommodate the differing heights of truck beds.)
There are four basic kinds of truck docks: enclosed, staggered, open, and flush [ILLUSTRATION FOR FIGURE 2 OMITTED]. Flush docks are preferred in modern warehouses. Enclosed docks can limit the length of the trucks that can use them, must be heated and lighted, and require exhaust systems to remove fumes fumes
odorous gases and other volatile materials; inhalation of irritating fumes causes coughing and, if sufficiently severe, irreversible pulmonary edema. from truck engines. In addition, it can be very difficult for a truck driver to back into an enclosed dock in bright sunlight if the interior is not well lit. Staggered docks require a smaller apron but use more space inside the warehouse. Interior space is generally more expensive than exterior space. A 45-degree staggered dock for a standard truck requires a berth width of 56 feet versus 12 feet for a flush dock. Skimping 'skimping' Managed care The delaying or denial of services to members of a prepaid or 'capped' health plan, to control costs–because the monies received by the health plan remain constant, providing 'extra' services is more costly to the plan. See Skimming, Capitation. on the width of the berth results in sprung doors, scratched equipment, and lost time due to more difficult maneuvering. Open docks have a concrete slab Concrete slab
A shallow, reinforced-concrete structural member that is very wide compared with depth. Spanning between beams, girders, or columns, slabs are used for floors, roofs, and bridge decks. extending beyond the truck doors. When trucks are being loaded and unloaded, they invite theft and permit cold air to enter the warehouse, thus raising energy costs. The open dock is the least desirable type.
Dock width and height are other important considerations. A dock door measuring 9 feet x 9 feet will accommodate most standard trucks. A smaller door will block access to a portion of the load, while a larger door will leave gaps, allowing heat to escape. Dock seals are desirable for preventing heat loss, sheltering lift trucks from inclement in·clem·ent
1. Stormy: inclement weather.
2. Showing no clemency; unmerciful.
in·clem weather and enhancing security. Dock floors should be 50 inches-52 inches from ground to floor level in a standard warehouse and 54-60 inches in a refrigerated re·frig·er·ate
tr.v. re·frig·er·at·ed, re·frig·er·at·ing, re·frig·er·ates
1. To cool or chill (a substance).
2. To preserve (food) by chilling. warehouse. However, additional utility can be gained if a dock is equipped to handle low trailers. These trailers are designed to carry a larger load and have floors as low as 30 inches from the ground. Portable ramps or trailer lifts can be designed to accommodate these trucks.
Dock attendants cross over the dangerous gap between the truck and the dock 25,000-50,000 times per year. Four of the most common dock accidents result from trailer creep, unscheduled unscheduled
not planned or intended
Adj. 1. unscheduled - not scheduled or not on a regular schedule; "an unscheduled meeting"; "the plane made an unscheduled stop at Gander for refueling" departure, reluctant passenger, and landing gear collapse. Trailer creep means that a lift truck has fallen through the gap because the lift truck's impact on a parked trailer inched the trailer forward. Unscheduled departure means that the delivery truck departed while the lift truck sat in the gap between the warehouse and the delivery truck. Reluctant passenger means that the delivery truck departed with a lift truck inside. Landing gear collapse means that the trailer pitched forward, throwing the lift truck and the driver into the nose of the trailer. These accidents can be avoided if the proper dock equipment is installed.
The single, most important piece of dock equipment is the dockleveler system. Docklevelers should be at least five feet long. Longer ones can accommodate a wider variety of truck heights and have a longer physical life. At one time, six-foot-wide docklevelers were sufficient to handle most loads. However, trailers are now typically loaded completely from side to side, so that seven-foot-wide levelers Levelers or Levellers, English Puritan sect active at the time of the English civil war. The name was apparently applied to them in 1647, in derision of their beliefs in equality. are installed. The corners of these levelers are tapered ta·per
1. A small or very slender candle.
2. A long wax-coated wick used to light candles or gas lamps.
3. A source of feeble light.
a. at the truck end to accommodate imprecise im·pre·cise
impre·cisely adv. trailer spotting, allowing for a gap through which lift trucks can drop off the leveler Leveler
Member of a republican faction in England during the English Civil Wars and Commonwealth. The name was coined by the movement's enemies to suggest that its supporters wished to “level men's estates. . The most desirable levelers in a modern warehouse are 6 1/2 feet wide.(9)
Other considerations are truck restraints. The Occupational Safety and Health Administration Occupational Safety and Health Administration (OSHA), U.S. agency established (1970) in the Dept. of Labor (see Labor, United States Department of) to develop and enforce regulations for the safety and health of workers in businesses that are engaged in interstate requires the use of wheel chocks to prevent trailer creep. However, drivers sometimes fail to use these, and the chocks may slide in icy or wet conditions. More complete solutions include ICC-bar restraints, automatic wheel chocking, and wheel locking barriers. ICC-bar vehicle restraints restrain the truck by hooking onto the ICC-bar hanging down from the rear of the truck. They are very effective if they successfully hook the bar. However, because ICC-bars on some trucks are lower than the standard, these restraints need to be capable of hooking bars that are 12-30 inches above the ground to be effective. Also, because the ICC-bars on some trucks are damaged or missing, roughly one in four trucks is hard or impossible to secure with the ICC-bar. Automatic wheel-chocking and wheel-locking systems solve this problem.(10)
BUFFER AND STAGING AREAS
The setup inside the dock area also affects functional utility. Immediately inside the dock doors, space must be available for a dock maneuvering area That part of an aerodrome to be used for the takeoff and landing of aircraft and for the surface movement of aircraft associated with takeoff and landing, excluding aprons. See also aircraft marshalling area. , a buffer and staging area, and an access aisle [ILLUSTRATION FOR FIGURE 3 OMITTED]. The dock maneuvering area begins at the rear line of the docklevelers and extends to the front of the buffer area. Generally, this area should be 6-8 feet wide if manual materials-handling equipment Materials-handling equipment
Devices used for handling materials in an industrial distribution activity. The equipment moves products as discrete articles, in suitable containers, or as solid bulk materials which are relatively free-flowing. is used and 8-12 feet wide for powered material-handling equipment. Directly behind the maneuvering area is the buffer and staging area, which serves as a temporary depository The place where a deposit is placed and kept, e.g., a bank, savings and loan institution, credit union, or trust company. A place where something is deposited or stored as for safekeeping or convenience, e.g., a safety deposit box. for materials unloaded from the trucks. The effective use of the buffer area allows for fast and efficient unloading of trucks and helps avoid demurrage. A 40-foot-long trailer that is eight feet wide has 320 square feet of storage area, usually loaded to a height of six feet. If freight is stored 12 feet high, 160 square feet of staging area will be required. If it is stored three feet high, 640 square feet per trailer will be needed.(11)
In most high-volume warehouses, rail docks are obsolescent ob·so·les·cent
1. Being in the process of passing out of use or usefulness; becoming obsolete.
2. Biology Gradually disappearing; imperfectly or only slightly developed. . They are typically needed only for warehousing large items of low value or bulk commodities. Even in these instances, the docks will be obsolete if the warehouse occupant uses piggyback piggyback
1. A broker trading in his or her personal account after trading in the same security for a customer. The broker may believe the customer has access to privileged information that will cause the transaction to be profitable.
2. service instead of boxcars box·car
1. A fully enclosed railroad car, typically having sliding side doors, used to transport freight.
2. boxcars Games A pair of sixes on the first throw in craps.
Noun 1. . This situation is more likely in relatively recently developed areas than in older areas because rail tunnels and bridges in many older areas are likely to be too low to accommodate piggyback service. If a rail dock is needed, an interior rail dock is superior to an outside rail dock because it can accommodate a wide variety of rail car sizes and eliminate the difficulty of spacing external docks.
SAFETY AND SECURITY
According to according to
1. As stated or indicated by; on the authority of: according to historians.
2. In keeping with: according to instructions.
3. the Bureau of Labor Statistics Bureau of Labor Statistics (BLS)
A research agency of the U.S. Department of Labor; it compiles statistics on hours of work, average hourly earnings, employment and unemployment, consumer prices and many other variables. , the trucking and warehousing industry is the second most dangerous industry in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . The safety and security of warehouses is of utmost importance to protect workers and commodities. The level of security needed depends on the type of commodity stored. Theft by both employees and outsiders needs to be considered. Small and valuable commodities require higher levels of security than large low-value items. Electronic alarms and security cameras combined with videotape are two effective means of preventing theft. High fences and gates to control access to the grounds can also be effective.
Sprinkler systems are the most basic form of warehouse fire protection. If automatic sprinklers are not installed and a fire develops beyond the incipient incipient (insip´ēent),
adj beginning, initial, commencing.
beginning to exist; coming into existence. stage, attempts to save anything in the compartment of origin is unlikely, and firefighters are instructed [TABULAR DATA FOR TABLE 1 OMITTED] to direct their efforts toward preventing the fire from spreading beyond the involved compartment.(12) In addition to being installed, sprinkler systems must be designed to handle the commodities stored in the building.
The National Fire Protection Association divides commodities into four classes. Class I includes essentially noncombustible products arranged on combustible com·bus·ti·ble
Capable of igniting and burning.
A substance that ignites and burns readily. pallets, while class IV consists of the more combustible plastics.(13) Sprinkler systems must have a higher gallons-per-minute-per-square-foot rating to handle higher classes of commodities. Therefore, a warehouse designed to store rolls of paper might not be suitable for storing plastic cups. Table 1 shows the sprinkler system densities for various occupancies. The temperatures indicate the heat ratings for the sprinkler heads.
Sprinkler heads pointed toward the roof are superior to sprinkler heads pointed downward. The joints of a metal roof deck are not gas tight. If a fire reaches the bottom of a roof deck, it can heat the roof cover and cause a gas bubble between the cover and the deck. This bubble can ignite and cause the fire to spread rapidly to remote areas of the warehouse.(14) Further, steel beams elongate e·lon·gate
tr. & intr.v. e·lon·gat·ed, e·lon·gat·ing, e·lon·gates
To make or grow longer.
adj. or elongated
1. Made longer; extended.
2. Having more length than width; slender. and fail in a fire, causing the building to collapse.(15)
COLD STORAGE AND FREEZER WAREHOUSES
Cold storage and freezer warehouses have special requirements. These facilities must be specially designed to be fully insulated in·su·late
tr.v. in·su·lat·ed, in·su·lat·ing, in·su·lates
1. To cause to be in a detached or isolated position. See Synonyms at isolate.
2. , have a monolithic vapor barrier A vapor barrier (or more accurately, vapor retarder) is any material, typically a plastic or foil sheet, that resists passage of moisture through wall, ceiling and floor assemblies of buildings. , and have a means of channeling heat beneath the structure's foundation. This is accomplished by incorporating double-layer construction. A subfloor and a finish floor, as well as an inner wall and an outer wall, are separated by insulation and a vapor barrier. This insulation envelope must not be breached at any point. In addition, a floor drain A floor drain is a plumbing fixture that is installed in the floor of a structure, mainly designed to remove any standing water near it. They are usually round, but can also be square or rectangular. They usually range from 2 inches to 12 inches, most are 4 inches in diameter. and heating system must be installed within the subfloor. Because of the unique floor construction required, it is not feasible to convert a regular warehouse into a refrigerated warehouse. The details of the roof and the floor construction of a cold storage facility are illustrated [ILLUSTRATION FOR FIGURE 4 OMITTED].
Most cold storage facilities are constructed with metal walls. Tilt-up concrete walls, however, can improve insulation. This is particularly true if the panels are large, minimizing the number of points from which heat could escape.(16)
QUANTIFYING FUNCTIONAL OBSOLESCENCE
Capable of being cured or healed. functional obsolescence for warehouses can usually be calculated using the cost to cure methods outlined in The Appraisal of Real Estate.(17) For example, an obsolescent interior rail dock can be cured. It can be filled with sand and covered by a concrete slab that is equipped with hooks and removable in case the dock is needed again someday. Despite the measures, there is often no active rental market for large warehouses or large manufacturing facilities with warehouse space. For this reason, it is often impractical to estimate incurable incurable /in·cur·a·ble/ (in-kur´ah-b'l)
1. not susceptible of being cured.
2. a person with a disease which cannot be cured.
adj. obsolescence by capitalizing a rent loss, as The Appraisal of Real Estate suggests. The best method of estimating incurable functional obsolescence under these circumstances is to capitalize the additional expense that the warehouse is forced to incur as a result of the functional problem. For example, a warehouse with bearing walls and an inadequate number of dock doors would incur demurrage charges that it would not incur if it had adequate doors. Capitalizing these charges could provide an estimate of incurable functional obsolescence from this source. Lost revenue resulting from longer delivery times may be another source of functional obsolescence.
The functional utility of warehouse space encompasses much more than just clear heights. The layout of the building and surrounding yard area, as well as the dock design, play important parts as well. All these factors must be considered when an appraiser estimates the value of an industrial property as a whole and of the warehouse space in particular.
1. James A. Tompkins and Jerry D. Smith, The Warehouse Management Handbook (New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , New York: McGraw-Hill, 1988), 108.
2. Ibid., 140.
3. Ibid., 144.
4. Ibid., 146.
5. Kenneth B. Ackerman, The Practical Handbook of Warehousing (Washington, D.C.: The Traffic Service Corporation, 1986), 154.
6. Tompkins, 158.
7. Ibid., 223.
8. Ibid., 213.
9. Ibid, 230.
10. Tom Feare, "Selecting the Right Vehicle Restraint," Modern Materials Handling Modern Materials Handling (ISSN-0026-8038) is a trade publication and web site owned by Reed Business Information serving the information needs of material handling professionals in both manufacturing and non-manufacturing companies. (January 1997): 61-62.
11. Tompkins, 233.
12. Arthur E. Cope, Fire Protection Handbook (Quincy, Massachusetts Quincy is a city in Norfolk County, Massachusetts. It bears the nicknames "The City of Presidents," "City of Legends," "Birthplace of the American Dream." A major part of Metropolitan Boston, Quincy is a member of Boston's Inner Core Committee for the Metropolitan : National Fire Protection Association, 1991), 8-29.
13. National Fire Protection Association, General Storage (Quincy, Massachusetts: National Fire Protection Association, 1998), 231.
14. Francis Brannigan Francis L. (Frank) Brannigan (October 13 1918 – January 10 2006) was a writer and teacher in the field of fire protection engineering. He died in his sleep at his home in Calverton, Maryland, United States. In his youth, he was a Lieutenant in the US Navy. , Building Construction for the Fire Service, 2nd ed. (Quincy, Massachusetts: National Fire Protection Association, 1989), 247.
15. Ibid., 221.
16. Craig Shutt, "Zeroing in on Freezer Facilities," Building Design and Construction (January 1997): 44-46.
17. Appraisal Institute The Appraisal Institute (Institute), headquartered in Chicago, Illinois, is an international association of professional real estate appraisers. It was founded in January 1991 when the American Institute of Real Estate Appraisers (AIREA) and the , The Appraisal of Real Estate, 11th ed. (Chicago, Illinois: Appraisal Institute, 1996), 387.
Douglas McKnight is an appraiser for Keystone Appraisal Company, Philadelphia, Pennsylvania. He earned his BS in business administration from Shippensburg University of Pennsylvania (body, education) University of Pennsylvania - The home of ENIAC and Machiavelli.
Address: Philadelphia, PA, USA. in Shippensburg. His work has previously been published in The Appraisal Journal. Contact: Keystone Appraisal Company; 2009 Chestnut St.; Philadelphia, PA 19103, (215) 564-2070. Fax 564-6561. DWMcKnight@compuserve.com.