A flight simulator for your sales staff. (New Products).Airlines use computer flight-simulation technology to train pilots and flight crews in tricky Adrian Thaws (born January 27, 1968), better known as Tricky, is an English rapper and musician important in the trip hop and British music scene (despite loathing the "trip hop" tag). He is noted for a whispering lyrical style that is half-rapped, half-sung. situations without wasting a plane, or a life, in the process. Knowlagent has introduced a new variant variant /var·i·ant/ (var´e-ant) 1. something that differs in some characteristic from the class to which it belongs. 2. exhibiting such variation. var·i·ant adj. on the theme, designed to train sales people to deal with on-the-job on-the-job adj. Acquired or learned while working at a job: on-the-job training. Adj. 1. on-the-job problems without wasting a client. And it's all done on the desktop during periods of low call-volume, so your agents don't have to leave the office. Knowlagent says Virtual Customer permits supervisors to design simulations that test agent judgment and customer skills without having to record and play back every call. Customer behavior is determined by the agent's responses to the situations presented. Knowlagent calls it "electronic role playing role playing, n in behavioral medicine, learning exercise in which individuals assume characters different from their own. The individual may also be asked to simulate a particularly difficult situation and apply the characteristics that are common to his ." |
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