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A community bank uses a rewards program to differentiate itself.


A Maine community bank in a highly competitive market-place was able to leapfrog its larger competitors by introducing a far-reaching rewards program. The program came from Rewards NOW, Dover, N.H.

Bar Harbor Bar Harbor, town (1990 pop. 2,768), SE Maine, on Mount Desert Island and on Frenchman Bay; settled 1763, inc. 1796. It was a famed New England resort during the 19th cent. Bar Harbor is a port of entry, with ferry connections to Yarmouth, N.S., during the summer.  Bank & Trust (assets: $840 million; 12 locations), Bar Harbor, Maine Bar Harbor, Maine, may refer to:
  • Bar Harbor (town), Maine
  • Bar Harbor (CDP), Maine, a census-designated place within the town of Bar Harbor
, has launched two of RewardsNOW's programs--the Pik n' Clik automated rewards program for new bank customers and Full Spectrum Rewards, which turns virtually every financial product the bank offers into a way to earn rewards.

With Pik n' Clik, when customers open a new debit card debit card, card that allows the cost of goods or services that are purchased to be deducted directly from the purchaser's checking account. They can also be used at automated teller machines for withdrawing cash from the user's checking account.  and checking account at Bar Harbor Bank & Trust, they are set tip with a reward account and credited with an initial number of points. Customers can redeem those points immediately for a gift, or save them for later use. The Full Spectrum program lets customers accumulate additional points through the business they transact An earlier e-commerce system for the Web from Open Market that included order capture and secure order fulfillment using credit cards, ecash and other payment systems. It included customer service and subscription administration capabilities as well as an integrated database for reporting  with the bank on an ongoing basis.

"We were looking for Looking for

In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with.
 a way to provide added value Added value in financial analysis of shares is to be distinguished from value added. Used as a measure of shareholder value, calculated using the formula:

Added Value = Sales - Purchases - Labour Costs - Capital Costs
 for our customers," says Cheryl Curtis, senior vice president of marketing for the bank. "Many banks offer free checking with a free gift, but we wanted to do something different that offered more choice and continued to provide value long-term, not just at the time of a new account opening.

"Our Harbor Points Built in 1972, Harbor Point Condominiums is a residential and commercial building in Chicago, Illinois on Lake Michigan.

The building has views of both Grant and Millennium Parks and sits on Chicago's Monroe Harbor.
 program rewards both new and existing customers, while many other banks' programs are designed only to attract new customers."

The new rewards program is a differentiator for the bank which faces a highly competitive environment.

"There are many banks in this area, serving a relatively small population," explains Steve Leackfeldt, senior vice president of retail banking. "Several are community banks that offer friendly, responsive local service. Because the banks in our market do a good job, it was important to us to find a way to be different. This program adds a little extra thank-you for our customers. Every day we try to find ways to express our appreciation to them, and rewards are just one more way we can do that."

The Full Spectrum Rewards program goes beyond rewards programs that focus only on credit or debit card purchases. Full Spectrum Rewards is designed to reward users of any bank product, such as personal loans, deposits, mortgages, online banking, home equity lines of credit, and of course credit and debit cards.

With the Full Spectrum Rewards program, Bar Harbor Bank & Trust leverages a wide variety of gifts and other rewards to customers. Full Spectrum Rewards options include a flexible travel program, appealing consumer goods consumer goods

Any tangible commodity purchased by households to satisfy their wants and needs. Consumer goods may be durable or nondurable. Durable goods (e.g., autos, furniture, and appliances) have a significant life span, often defined as three years or more, and
, hundreds of gift certificate options, and a downloadable content, such as music, mobile phone ringtones, and videos.

Bar Harbor Bank & Trust customers can transact all their rewards business on a special website, operated in the background by RewardsNOW. The 120-year-old bank, serves a 150-mile-long region along the Maine coast from Lubec to Rockland, which includes Hancock, Washington and Knox counties There are nine counties named Knox County in the United States, all apparently named after Henry Knox:
  • Knox County, Illinois
  • Knox County, Indiana
  • Knox County, Kentucky
  • Knox County, Maine
  • Knox County, Missouri
  • Knox County, Nebraska
.
COPYRIGHT 2007 Bank Marketing Assn.
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2007 Gale, Cengage Learning. All rights reserved.

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Title Annotation:New Products
Publication:ABA Bank Marketing
Geographic Code:1USA
Date:Dec 1, 2007
Words:477
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