A commitment to quality.Alliance Relocation Services Relocation services or "employee relocation" includes a range of internal business processes that are engaged to transfer employees (and often their families) or entire departments of a business to a new work location. strives to perfect customer satisfaction The logistics of moving to a new city can be daunting daunt tr.v. daunt·ed, daunt·ing, daunts To abate the courage of; discourage. See Synonyms at dismay. [Middle English daunten, from Old French danter, from Latin , but one company strives to put your mind at ease--Chicago-based Alliance Relocation Services L.L.C. Through existing contracts with clients such as McDonald's, Federal Express, UPS and Coca-Cola Co., Alliance Relocation Services handles all aspects of a move. "We specialize in relocation RELOCATION, Scotch law, contracts. To let again to renew a lease, is called a relocation. 2. When a tenant holds over after the expiration of his lease, with the consent of his landlord, this will amount to a relocation. , domestic and international moves," says CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Herb Stokes Stokes , William 1804-1878. British physician. Known especially for his studies of diseases of the chest and heart, he expanded on the observations of John Cheyne in describing the breathing irregularity now known as Cheyne-Stokes respiration. , 48. "We provide pre-marketing [of clients' homes], home sale/purchasing, home closing and renter's assistance. There's also the relocation service." Stokes, a former vice president of quality management for Allied Van Lines Allied Van Lines is a moving van company founded in 1928 as a cooperative non-profit organization owned by its member agents on the east coast of the United States, to help with organizing return loads and minimizing dead-heading. , realized he had reached his professional peak at the company after 23 years and decided it was time to move on. He used his experience to launch Alliance, and saw his company grow from $130,500 in revenues in 1995 to $5.8 million in 1998. Alliance expects to earn over $6.6 million this year and $10 million in 2000. "I love the industry," says Stokes, who secured a $250,000 loan from his former employer to launch his business. "I have a commitment to the industry despite the lack of diversity. I also want to change its image to a more professional one." Alliance Relocation Services uses its knowledge of local markets to select the region's best van line agents to facilitate the most cost-effective move for the customer while providing top-of-the-line service. "Many of the other firms provide a lot of volume. We decided to niche ourselves in the line of quality," says Stokes. "Other companies may have reputations in the relocation business, but they didn't have a niche in the moving aspect. These two sides played against the mover mover /mov·er/ (moo´ver) that which produces motion. prime mover a muscle that acts directly to bring about a desired movement. , and the mover couldn't perform a consistent quality job." Often Alliance consultants work with the employees of its clients on various elements of their relocations. Alliance has also implemented total quality management programs and its own Gallup survey, on which it bases final pricing packages. "Companies have contractually agreed to pay us for this type of program," says Stokes. "There is an incentive for the individuals involved in the process to do a good job. Clients are able to measure our employees based upon merit regardless of their type of job. If they do well, then we receive the benefits." Stokes attributes his company's success to his commitment to quality customer service and diversity in his own company and industrywide in·dus·try·wide adv. & adj. Throughout an entire industry: sales that have decreased industrywide; industrywide cooperation. . Additionally, the company operates Alliance Training and Development, a two-month training program operated in conjunction with DePaul University's Office of Applied Innovations that accepts Welfare to Work participants and trains them in every aspect of the relocation business. Alliance Relocation Services L.L.C., 1327 W. Washington, Suite 106, Chicago, IL 60607; 312-491-9970 |
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