A Spotlight on Asia's Burgeoning Contact Center Industry.Frost & Sullivan to Host Analyst Briefing on Growth Opportunities in the Asia-Pacific Contact Center Market on Thursday, October 25, 2007; 11:00am (GMT (Greenwich Mean Time) See UTC. GMT - Universal Time 1 +08:00) SINGAPORE -- Home to some of the fastest growing economies, Asia continues to be the choice destination of global multinational organizations to set up base, given the availability of multilingual mul·ti·lin·gual adj. 1. Of, including, or expressed in several languages: a multilingual dictionary. 2. workforce, cheaper operational costs and real estate. In no short supply is the increasing influx and migration of contact center outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. and offshoring
Offshoring describes the relocation of business processes from one country to another. hubs into Asia. Recent years have also seen Asian enterprises placing greater emphasis on enhancing customer service. In a dire need to manage rising customer expectations, Asian enterprises have begun to embrace contact centers as a key element in their business strategies. "Organizations across Asia-Pacific continue to face intense competition and mounting pressures to 'own the customer' and meet their needs," says Frost & Sullivan industry analyst Shivanu Shukla. "With the changing customer service landscape and rising customer expectations, the contact center is becoming an integral and strategic part of any organization." The Asia-Pacific market is expected to grow strongly in the next two to three years due to the rising domestic demand, and increasing shift of outsourcing and offshoring hubs to low-cost Asia-Pacific countries. Frost & Sullivan estimates the Asia-Pacific contact center applications market to grow at a CAGR CAGR See: Compound Annual Growth Rate (compound annual growth rate) of 9.1 percent from 2006 to 2013. Shukla will share his thoughts on the key growth opportunities in the Asia-Pacific contact center industry at an analyst briefing to be held on Thursday, October 25, 2007, 11:00am (Singapore time). The briefing will also discuss the impact of unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. on contact centers and the new opportunities that it brings. Highlights also include the major market and demand trends that are shaping the industry in Asia-Pacific. Those interested in participating in the webinar should send an email to Sarah Lourdes at sarah.lourdes@frost.com with the following information: title of analyst briefing, full name, media/company name, title, telephone number, e-mail address See Internet address. e-mail address - electronic mail address and country. The registration details will be emailed to you upon receipt of the above information. Frost & Sullivan, the Growth Consulting Company Noun 1. consulting company - a firm of experts providing professional advice to an organization for a fee consulting firm business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents Six Continents is a large retail PLC in UK which split into Six Continents Retail known as Mitchells and Butlers plc. The hotels and soft drinks business of Six Continents PLC is now known as InterContinental Hotels Group PLC. . For more information about Frost & Sullivan's Growth Partnerships, visit http://www.frost.com |
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