A Present and Future Analysis of the Inbound and Outbound Contact Center Routing Technology Market.DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c28487) has announced the addition of Contact Center Component Technologies 2005 to their offering. This is our core report analyzing the global market for inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" contact center routing technology. Scope Covers 19 country markets across all inbound and outbound contact center routing technologies from 2005 to 2009 Segments the market into five size-bands and 12 vertical markets. Highlights Analyzes the key market trends, including distributed contact centers, IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. and SIP (1) (Session Initiation Protocol) An IP telephony signaling protocol developed by the IETF. Primarily used for voice over IP (VoIP) calls, SIP can also be used for video or any media type; for example, SIP has been used to set up multi-player Quake games. , offshoring
Offshoring describes the relocation of business processes from one country to another. and nearshoring, and managed and hosted services. Competitive positioning of 30 technology vendors. Reasons to Purchase Understand where and how the contact center technology market will grow during the next five years. Analyze the competitive landscape. Determine which markets will generate the best return on your sales and marketing dollars. Topics Covered CHAPTER 1 EXECUTIVE SUMMARY Introduction Technologies covered in this report Market trends Market Size Competitive Dymanics Market numbers CHAPTER 2 INTRODUCTION Technologies covered in this report What is included in the numbers? Regional definitions CHAPTER 3 MARKET TRENDS The distributed contact center IP telephony and SIP Offshoring and nearshoring Self service Managed and hosted services Other important trends 'All-in-one-box' contact center solutions The growth of the mid-market Rapidly growing new markets Multimedia CHAPTER 4 MARKET SIZING Global revenues Outbound revenues Revenues by vertical Revenues by size-band Regional revenues North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. Europe, Middle East and Africa Asia Pacific Caribbean and Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. CHAPTER 5 COMPETITIVE DYNAMICS Competitive presenence by technology Competitive presence by region Competitive presence by size-band CHAPTER 6 APPENDIX Supplementary data Definitions Vertical markets Research methodology Future readings SPP (1) (Scalable Parallel Processor) A multiprocessing computer that can be upgraded by adding more CPUs. (2) (Standard Parallel Port) The Centronics parallel port that was used on the first PCs. writing team Author Sales enquiries How to contact experts in your industry LIST OF TABLES LIST OF FIGURES For more information visit http://www.researchandmarkets.com/reports/c28487 |
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