A Double Honor: SAP Receives Two Frost & Sullivan Global Customer Leadership Awards.Business Editors/High-Tech Writers LONDON--(BUSINESS WIRE)--Feb. 9, 2004 SAP, the world's leading provider of business software solutions, has been presented with two prestigious Frost & Sullivan global customer leadership awards. SAP was acclaimed as the dominant enterprise resource planning See ERP. (application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. (ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. ) and supply chain management (SCM (1) (Software Configuration Management, Source Code Management) See configuration management. (2) See supply chain management. ) vendor to the global pharmaceuticals industry. The awards are based on a recently conducted Frost & Sullivan research survey encompassing key decision-makers on enterprise software and IT applications purchasing in medium to large pharmaceutical companies. Nearly 60 companies from countries around the world participated in the survey, including Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, the Netherlands, Spain, Sweden, Switzerland, the United Kingdom and the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . The findings reveal that SAP has the largest base of ERP and SCM customers in the global pharmaceuticals industry. Respondents worldwide acknowledged SAP as a pioneering market leader that provides the "best-of-breed and the best solution." Customers lauded SAP's range of functionality that comprehensively addressed the business demands of the pharmaceutical industry. SAP's efforts in enabling pharmaceutical companies to achieve total FDA-compliance were specifically commended. A high level of confidence was also expressed in the technical quality of the software. SAP's superior global service and support network was indicated as a major reason for pharmaceutical companies seeking a single system across their various country operations and standardizing on SAP. Proven high returns on investment were identified as another source of SAP's customer appeal. Examples provided in this context included reduced delivery times of goods, greater cost savings due to workforce redistribution and augmented revenue and business. Similarly, SAP's CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. customers ascribed a high return on investment to mySAP(tm) Customer Relationship Management (mySAP CRM). "Among suite vendors, SAP has effectively established its mySAP CRM solution as the most widely recognized solution in the pharmaceutical industry," said Andrew Tanner Smith, industry analyst, Frost & Sullivan. mySAP CRM customers are benefiting from the seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. with their existing SAP software and leveraging the solution's deep industry-tailored functionality to improve the business processes that have the most impact on success in the industry." SAP was also the preferred choice for customers that believe in purchasing SCM from the vendor they were committed to for their ERP package. Respondents in the Frost & Sullivan survey affirmed that ERP, CRM and SCM were the three application categories they planned to invest in over the near term. With its outstanding expertise and proven track record in providing ERP, CRM and SCM solutions, SAP is well positioned to consolidate its place as the leading applications vendor to the global pharmaceutical industry. About SAP SAP is the world's leading provider of business software solutions. SAP(R) solutions are designed to meet the demands of companies of all sizes -- from small and midsize businesses to global enterprises. Powered by the SAP NetWeaver(tm) open integration and application platform to reduce complexity and total cost of ownership and empower business change and innovation, mySAP(tm) Business Suite solutions are helping enterprises around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets . The unique core processes of various industries, from aerospace to utilities, are supported by more than 25 industry-specific SAP solution portfolios. Today, more than 21,600 customers in over 120 countries run more than 69,700 installations of SAP(R) software. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange Frankfurt Stock Exchange The largest of Germany's eight securities exchanges, operated by Deutsche Borse AS. and NYSE NYSE See: New York Stock Exchange under the symbol "SAP." (Additional information at http://www.sap.com.) For customers interested in learning more about SAP products This presents a list of products of the enterprise software company SAP AG. Enterprise Applications
Global Customer Center: +49-180-534-34-24 United States Only: 800-872-1SAP (800-872-1727) For more information, press only: Antonia Stafford Ashton, SAP AG (company) SAP AG - (Systeme, Anwendungen, Produkte in der Datenverarbeitung - German for "Systems, Applications and Products in Data Processing") A company from Germany that sells the leading suite of client-server business software. The US branch is called SAP America. , +49-0-62-27-76-00-22, antonia.ashton@sap.com, CET CET abbr. Central European Time CET Central European Time CET n abbr (= Central European Time) → hora de Europa central CET abbr SAP Press Office, +1-610-661-32-00, press@sap.com, EDT EDT abbr. Eastern Daylight Time EDT Eastern Daylight Time EDT n abbr (US) (= Eastern Daylight Time) → hora de verano de Nueva York EDT Jason Wyse, Burson-Marsteller, +1-305-347-43-27, jason_wyse@mia.bm.com, EDT Alla Ruggaber-Mast, Burson-Marsteller, +49-0-69-2-38-09-54, alla_ruggaber-mast@de.bm.com, CET About Frost & Sullivan Founded in 1961, Frost & Sullivan is recognized as a global leader in growth consulting. Frost & Sullivan Awards are presented to companies that demonstrate excellence in their industry, commending the diligence, commitment and innovative business strategies required to advance in the global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine award recipients in a vast variety of market industries and landscapes. For further information, visit www.frost.com. Media Contact Frost & Sullivan Stefan Gerhardt Public Relations public relations, activities and policies used to create public interest in a person, idea, product, institution, or business establishment. By its nature, public relations is devoted to serving particular interests by presenting them to the public in the most Manager Frost & Sullivan Clemensstr. 9 60487 Frankfurt/Main Germany Phone 0049-69-77033-11 Fax 0049-69-234566 E-mail: stefan.gerhardt@frost.com http://www.awards.frost.com |
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