@TheMoment, Inc. and eAssist.com to Deliver E-Customer Support to Net Market Makers.

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--May 15, 2000

eAssist.com to Offer Electronic Customer Relationship

Management Services to @TheMoment's Client Base to

Facilitate Customer Satisfaction

@TheMoment, Inc., the industry's first Internet Exchange Service Provider (IESP), and eAssist.com, a provider of electronic customer relationship management (eCRM) solutions, today announced a strategic alliance to deliver customer interaction services to @TheMoment's client base of Net market makers. In addition, eAssist.com will direct their Net market maker customers seeking a powerful Internet exchange solution to @TheMoment.

eAssist.com will provide integrated eCRM services to @TheMoment's customers enabling them to personalize, route and manage customer knowledge and content across multiple communication channels, including self-help, email, chat, VoIP, wireless and conventional telephony. Net market makers using the @TheMoment solution will benefit from eAssist.com's services by reducing their Internet customer service and support costs while increasing customer satisfaction.

"@TheMoment delivers a highly flexible trading solution that will power a new generation of Net marketplaces," said Dan Plashkes, president and CEO, eAssist.com. "Together with @TheMoment, we look forward to supporting the growing number of brick-and-mortar and dot-com companies seeking to establish high-volume marketplaces."

"The alliance with eAssist.com reinforces @TheMoment's strategy of partnering with best-of-breed companies to develop a cost effective and efficient solution to build Internet marketplaces," said Larry Frye, president and CEO, @TheMoment, Inc. "@TheMoment believes that retaining customers is equally as valuable as attracting customers to marketplaces. With eAssist.com, @TheMoment looks to empower Net market makers with the tools to support the needs of their users."

@TheMoment is producing an end-to-end Internet marketplace solution incorporating a full complement of services and tools from leading technology and service providers. In addition to including eAssist.com, @TheMoment's solution also features e-intelligence software from SAS Institute for real-time analysis and reporting as well as VeriSign's payment service.

The industry's first IESP

@TheMoment is the industry's first Internet Exchange Service Provider (IESP) offering a hosted application service for Internet exchanges. As an IESP, @TheMoment provides customers with a turnkey solution that integrates best-of-breed services necessary for creating, maintaining and scaling a highly functional Internet exchange. Because @TheMoment features a hosted solution, Internet exchanges are rapidly deployed -- speeding customers' time to market as well as allowing them to focus on their domain expertise.

@TheMoment offers Net marketplaces the premier trading platform -- the @TheMoment Dynamic Trading Suite. The suite enables Net market makers to dynamically sell goods and services in their marketplaces. Additionally, the @TheMoment Dynamic Trading Suite is the industry's most flexible and scalable trading platform enabling customers to build a wide range of marketplaces -- from catalogs (fixed price) to auctions (forward/reverse) to negotiated, derivative or live bid/ask exchanges.

About @TheMoment, Inc.

@TheMoment, Inc. is the industry's first Internet Exchange Service Provider (IESP) for business-to-business (B2B) Net marketplaces. Featuring the premier dynamic trading solution -- the @TheMoment Dynamic Trading Suite, @TheMoment enables Net market makers to sell goods or services using a variety of dynamic pricing models including auctions, negotiated exchange, "live" bid/ask and derivatives trading. @TheMoment's comprehensive offering is delivered via a hosted model allowing B2B exchanges to speed their time to market, reduce costs and focus on domain expertise.

@TheMoment is funded by VantagePoint Venture Partners and other strategic investors and is headquartered in San Mateo. Additional company information is available at www.themoment.com.