@Road Announces New Exception Services for Rules-Based Business Management of Mobile Workers; Service Prompts Managers with Alerts and Reports for Critical Business Issues.Business Editors/High-Tech Writers FREMONT, Calif.--(BUSINESS WIRE)--March 25, 2003 @Road(R) (Nasdaq:ARDI ARDI Association Rwandaise pour la Promotion du Développement Intégré (French) ARDI Accounts Receivable Dollar Inventory ARDI Action Rwandaise pour le Developpement Integre ARDI Annually Renewable Disability Income ), a leading provider of location-enhanced wireless Internet solutions for mobile resource management (MRM MRM Marketing Resource Management MRM Mobile Resource Management MRM Metabolic Response Modifiers MRM Multiple Reaction Monitoring (mass spectrometry) MRM Mormonism Research Ministry MRM Mechanically Recovered Meat ), today announced the availability of Exception Services, a new feature that offers alerts and reports identifying incidents where mobile workers meet or exceed customer-defined business rules. A value-added application available for use with the @Road GeoManager(SM) service, Exception Services enables companies to quickly identify and respond to scheduled or spontaneous field activities. Depending on their needs, companies can customize up to a dozen different alerts and reports, including when a mobile worker reaches a particular landmark, ventures outside a given region or is inactive in·ac·tive adj. 1. Not active or tending to be active. 2. a. Not functioning or operating; out of use: inactive machinery. b. for an extended period of time. For example, a field service company finds that one of its service technician teams is averaging fewer jobs per day than other groups in the region. The company would like to determine whether the problem is due to inefficient routing and dispatching. To investigate the matter, the company could use Exception Services to schedule vicinity alerts, which can be configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: to show when a worker is stopped for 15 minutes within one-half mile of another employee. Additionally, the company could use Exception Services to schedule stop count alerts, which indicate how many times a worker returns to a job site in a day. As a result of the reporting and alert data from Exception Services, the company can create new routes to ensure workers are not unnecessarily crossing paths and that workers are equipped to complete jobs in fewer trips to the job site. "Some managers may not have the bandwidth to review detailed reports and maps relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc employee field activity on a daily basis," said Krish Panu, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of @Road. "With Exception Services, companies can arrange for managers to be notified about the most critical business issues based on their own business rules. As with many of our new MRM services, Exception Services is designed to help our customers maximize the productivity of field operations while increasing the @Road average revenue per subscriber." Alerts can be delivered via email, to a mobile telephone or to a web-based notification console that displays, sorts and manages alerts as they are processed. Once an exception occurs and is created in the @Road network, the customer can modify, store or delete it as desired. @Road has organized and priced Exception Services to meet the needs of every customer. A premium package with a full suite of exception types and same-day delivery capabilities is available for $10.95 per month per mobile worker in addition to the standard MRM service fees. The standard package includes next-day delivery of the landmark, speed and idle time The duration of time a device is in an idle state, which means that it is operational, but not being used. reports, and is available at no extra charge with the purchase of the @Road GeoManager service. Customers purchasing @Road Two-Way Communications Two-way communication is a form of transmission in which both parties involved transmit information. Common forms of two-way communication are:
About @Road @Road (Nasdaq:ARDI) is a leading provider of mobile resource management (MRM) services, a rapidly growing category of productivity solutions integrating location technologies, wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. , transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. , software applications and the Internet to help companies better manage mobile workers. Any size organization, in any industry or public sector, in which improving the productivity of mobile workers has an impact on revenue, expenses, customer service and competitive advantage, will benefit from @Road MRM services. Because @Road offers MRM services on a hosted basis, customers avoid expensive and complex software and IT infrastructure investments. Since @Road delivers services using a pay-as-you-go subscription model, customers experience an immediate and measurable return-on-investment. @Road delivers its MRM services to over 90,000 mobile workers in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. every day. The company has headquarters in Fremont, CA, and secure networked data centers on both U.S. coasts. For more information, visit the @Road web site at www.atroad.com. Except for the historical information contained herein, the matters discussed in this press release are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. involving risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. Potential risks and uncertainties include, but are not limited to, the ability of @Road to successfully develop, market, deliver and support Exception Services, dependence of @Road on mobile data systems technology, wireless networks, network infrastructure and positioning systems owned and controlled by others, and general economic and political conditions. Further information regarding these and other risks is included in the @Road Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. dated March 28, 2002 and in its other filings with the Securities and Exchange Commission. @Road undertakes no obligation to update the forward-looking statements contained in this press release. @Road is a registered trademark of At Road, Inc. GeoManager is a service mark of At Road, Inc. |
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