98.3% of Customers Would Recommend Bendata and HEAT; Survey Extends Bendata's Position as the Industry Leader.

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--March, 23, 1999-- Bendata, Inc. today announced the results of a second annual Customer Satisfaction Measurement survey. Conducted by independent consultant firm Strategies For Growth, of Westtown, Pennsylvania, the benchmarking survey was designed to gain insight into the needs, perceptions, attitudes and opinions of Bendata(R) customers with respect to the HEAT(R) product and the level of service they receive.

The survey found that virtually all(98.3%), of current customers would recommend Bendata and HEAT to other organizations. The new finding represents a slight increase over the benchmark 1997 result of 97.2%. These results can be contrasted with findings from an industry-wide 1998 Service Desk/Help Desk Satisfaction Study, from Real Market Research's, where only 73% of users were satisfied with their Service Desk solutions, and fewer than 73% were satisfied with their vendors.

William Pollock, president of Strategies For Growth, summarized the findings. "As we had reported in our initial survey analysis, the Bendata/HEAT customer satisfaction ratings attained in the 1997 Benchmark Survey were among the highest we ever see. However, the 1998 survey tracking results have shown widespread improvement across all of the customer service and support attributes measured."

"This data illustrates once again, Bendata's commitment to sustained excellence and continuous improvement in both products and customer service," said Vance F. Brown, president and CEO of Bendata. "Bendata is ranked by leading analyst organizations as the clear leader in terms of vision, service and support. I am most proud, however, when I see those rankings validated by our customers."

Other survey results indicated that 96.7% of customers would consider Bendata and HEAT for any new or upgraded help-desk software system.

The survey also addressed customer perceptions of performance of Bendata products. The attributes for which Bendata products received the highest ratings included:

--   Ease of Software Use;

--   Software Quality;

--   Software Reliability;

--   System Functionality; and

--   Ease of System Startup.

A full summary of the survey findings is available by request.

About Bendata

Bendata, Inc. is a leading supplier of customer support management and help desk software, recognized by independent authorities such as Gartner Group, Meta Group, and Ovum as the industry leader in its field.

Founded in 1982, Bendata has established itself as a global market leader for customer support management software targeting mid-range implementations within small to large organizations. Bendata's flagship product, HEAT, commands a customer base in excess of 4,000 in 47 countries and has enjoyed excellent reviews for its easy implementation, powerful functionality and unique support center management tools. The company's web address is http://www.bendata.com.

Bendata is a wholly-owned division of Ixchange Technology Holdings Ltd. Ixchange company primarily develops and markets client/server and internet enabled software for the fast growing Microsoft Windows NT and Microsoft BackOffice systems platforms. Ixchange is listed on the Johannesburg Stock Exchange (JSE) and has been one of the top five performers on the JSE during the past year. The company headquarters is located in Johannesburg, South Africa and can be reached via the World Wide Web at http://www.ixchange.com.

Company Facts

-- Bendata is one of only three customer support software vendors

serving the mid-range market recognized as an industry leader by

the Gartner Group based on vision and ability to execute.

-- Bendata is the customer service leader in the customer support

management and help desk market. For the second year in a row, an

independent study found that 98% of HEAT customers would

recommend Bendata's products to another buyer. Bendata is the

only mid-range solution provider to receive Meta Group's highest

rating for vision and customer service.

-- More than 40% of Fortune 100 companies use HEAT.

-- HEAT has been chosen as 1998 Product of the Year from Call Center

Solutions, 1998 Product of the Year from Call Center Magazine,

earned a 1998 Best Buy award from Network Solutions Magazine, and

won CTI Magazine's 1997 Editor's Choice Platinum Award.

(TM) HEAT Quick Start Wizard, Manager's Console, HEATWeb and HEAT Answer Wizard, HEAT Auto Task, HEAT Call Map, and HEAT Board are trademarks of Bendata, Inc. (R) HEAT and First Level Support are registered trademarks of Bendata, Inc. (c) 1999 Bendata, Inc.