96.3% of Respondents Rate LASON ''Excellent'' in Customer Service!

TROY, Mich. -- LASON, Inc., a proven provider of document management and business process outsourcing solutions, announced today that in the second annual random sample customer satisfaction survey conducted by a leading external third-party research firm, 96.3% of the respondents said that LASON does an "excellent job" at customer service.

These results are consistent with the findings in 2005 and position LASON as an organization committed to customer satisfaction on every level. Respondents to the survey were quoted as saying, "LASON does great work" and provides "very good service for (our) requirements." Year over year, LASON customers have increased satisfaction with the depth of the service offering, project management principles and effective transition from ramp-up to full production.

The results from the customer survey also showed a 95.7% positive response rate when asked if LASON always understood the customer's business needs and provided a solution to match those requirements. This high response rate positions LASON as a consultative partner in thoroughly understanding the customer's needs and requirements. LASON is committed to taking the time to understand the key requirements and offer solutions only after a methodical due diligence of existing processes has been performed. As a result, LASON customers receive tailored solutions crafted to meet their specific needs.

"We are very satisfied with the results of our second survey. Our initial hope was to keep the positive momentum from 2005 while making significant strides in 2006. Our customer-centric initiatives continue to endorse our mission while remaining core to our principles of document and data integrity, accuracy and security," stated Ronald Risher, President and CEO. "These two statistics further propel LASON to continue its concentration in offering solid outsourcing services that are personalized to unique customer needs throughout the contract cycle. We remain committed to serving our customers in both the Document Management and Business Processing Outsourcing markets with an absolute passion for customer service and continuous improvement."

About LASON

LASON, Inc. (www.lason.com) - #19 on the Global Outsourcing 100 List - enables organizations to secure their decisions and their future by improving business processes through outsourced services in industries that are data and document-intensive, such as financial services, healthcare, insurance and publishing where accuracy, privacy and security are top concerns. Our customized solutions provide substantial and identifiable cost savings. LASON's integrated suite of solutions utilizes the latest technology surrounding data input, scanning--including the resale of scanning products, digital storage, retrieval and delivery of sensitive data and documents to increase the efficiency and effectiveness of back-office and administrative functions allowing organizations to outsource part or all of their non-core business processes.