668 Campaign: CNIC provision removed for SIM data correction.

ISLAMABAD, November 06, 2009 (Balochistan Times): In a bid to facilitate the mobile users seeking correction in their SIM data, Pakistan Telecommunication Authority (PTA) has removed the condition of CNIC copy to be provided by the consumers. Presently, extensive monitoring of the SIM Information System 668 is being carried out after its successful deployment throughout the country. In view of difficulties of consumers of far flung areas to approach Customer Services Centres (CSCs), designated franchises of each mobile company were also permitted to only receive the complaints pertaining to 668 and forward the same to concerned company for correction, deletion or regularization of SIM data, as the case may be. However, in order to facilitate both CSCs/franchises and consumers to handle and process maximum number of complaints in short span of time, provision of copy of CNIC by consumers has been removed. Consumers are now required to fill the undertaking form prior to which they have to show their original CNIC to the representative of CSC/Franchisee. The irregular SIMs registered against complainant CNIC shall then be immediately removed from his/her name. Furthermore, with a view to facilitate mobile companies to cope up with the rush at Customers Services Centres/Franchises and to effectively handle/resolve the complaints pertaining to SIM Information System - 668, an optional permission to mobile operators is being given to allow online facility to correct the customers antecedents and get the SIMs registered in their names through the procedure of Activation of SIMs After Verification 789 by calling the helpline of respective mobile company. However, this facility is only meant/valid for those SIMs on which at least one warning SMS for correction of antecedents has been received, whereas all other users would visit CSC or designated franchises personally for correction of data.

(THROUGH ASIA PULSE)