5by5 Networks Inc. Named a Microsoft Business Solutions Partner; Company to Offer Interaction Management Framework for Microsoft Business Solutions CRM.

Business Editors

HAYWARD, Calif.--(BUSINESS WIRE)--April 21, 2003

5by5 Networks, Inc., announced that it has been named a Microsoft(TM) Business Solutions independent software vendor (ISV) partner. As an ISV partner, 5by5 Networks will offer a rich and cost-effective solution for the global Fortune 2000 companies that want to extend their contact center offering within Microsoft Business Solutions CRM.

5by5 Networks heyvoice contact center for use with Microsoft CRM enable customer support and sales representatives to provide fast, reliable, and personalized service to their customers. The open platform design of the Visual Script builder and its integrated Text-to-Speech functionality simplify the scripting process and improves self-service applications. heyvoice 6.2 Visual Script allows for real-time script updates without the need to contract professional recording consultants. It also enables information from a database to be spoken back to a customer. In addition, the integration of web services broadens the combined scope to enable companies to easily integrate and use unused silos of customer data from previously acquired firms within an organization.

"We are pleased to have 5by5 Networks join the growing number of Microsoft Business Solutions ISV partners," said Randy Larson, a manager in the ISV team at Microsoft Business Solutions. "5by5's installed based and broad experience in the IVR and contact center market provide a natural extension to and integration point for both companies. We are excited about the increased functionality that will maximize the return on our end-customers investment."

Paul Rudnick, 5by5 Networks CEO stated, "We see Microsoft CRM as the natural extension to providing our customer base an evolution which includes CRM, workflow, enterprise IM and ultimately the entire suite of capabilities built upon a Microsoft 2003 server with major differentiation provided by 5by5 Networks enabling every employee in the Enterprise with pertinent information to address individual customer needs anytime and with any communication device. The meaning of presence is only beginning."

You can learn more about heyvoice at: http://www.5by5networks.com/products_heyvoice.html.

About 5by5 Networks

5by5 Networks seamlessly converges legacy voice and data networks with existing and emerging end-user devices. The company develops and markets innovative contact center and online solutions for sales, marketing, and customer service organizations. The 5by5 Networks team is developing the next generation contact center solution based on existing and emerging technologies. 5by5 Networks is headquartered in Hayward, California.