5 Gold Awards for BT in Latest Telemark Customer Satisfaction Report; BT Infonet - Overall Best in Class Operator.EL SEGUNDO El Segundo (ĕl sēgŭn`dō), industrial city (1990 pop. 15,223), Los Angeles co., S Calif., on Santa Monica Bay; inc. 1917. Its products include navigation and computer systems, aircraft parts, office machines, telephone apparatus, and , Calif. -- BT has today announced it has received a total of 5 Gold Awards in customer satisfaction in Telemark's 21st benchmarking report on the seven leading managed data network service (MDNS) providers. BT Infonet has been awarded overall Best in Class operator for the 14th consecutive time in the report. BT received 3 Telemark Telemark (tĕ`ləmärk), county (1995 pop. 163,143), 5,915 sq mi (15,320 sq km), SE Norway, bordering on the Skagerrak in the east. Skien (the capital), Porsgrunn, Kragerø, and Notodden are the chief towns. Gold Awards for Secure Data Transfer, Technical Support and Long Term Relationship -- the most awards achieved by any operator in the report. BT Infonet received 2 Gold Awards for Secure Data Transfer and Network Reliability. BT has also exceeded the benchmark in all the top 10 most important attributes and is perceived as the only operator able to satisfy its customers in all of the service attributes evaluated in the report. Roel Louwhoff, president, customer services and network operations, BT, said: "These awards prove yet again how we can sustain the highest level of customer satisfaction even during a period of transformation which has seen the company through a re-organization and acquisition phase. Our ability to execute continues to deliver the highest standards as stated in the report." Jose JOSE Jealous One's Still Envy (song) JOSE Joint Optics Structures Experiment A. Collazo, chief executive officer of BT Infonet, added, "Fourteen consecutive overall 'best in class' awards from Telemark means that we have been the recognized leader in customer service and support for the past four years according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. multinationals. The findings from this latest report, which highlight the outstanding performance of the entire BT organization, are important as we continue to move towards harmonized har·mo·nize v. har·mo·nized, har·mo·niz·ing, har·mo·niz·es v.tr. 1. To bring or come into agreement or harmony. See Synonyms at agree. 2. Music To provide harmony for (a melody). services for BT and BT Infonet customers." Dr. Kerry Kerry, county (1991 pop. 121,894), 1,815 sq mi (4,701 sq km), SW Republic of Ireland. The county town is Tralee. Kerry consists of a series of mountainous peninsulas that extend into the Atlantic. Tomlinson, author of the report, stated: "BT continues to delight customers with its ability to deliver service excellence consistently. BT is the only operator able to satisfy its customers in all of the service attributes evaluated in this latest report -- achieving more Gold Awards for outstanding performances than any other operator. This clearly demonstrates BT's commitment to delivering a world class service." A Telemark Gold Award is made for satisfaction scores rated at more than 20 percent above the Benchmark Standard. This represents the attainment of an exceptional level of customer satisfaction. About BT Infonet BT Infonet is a leading provider of managed network communications services for multinational entities, fully owned by BT Group and part of BT Global Services. BT Infonet offers integrated solutions optimizing the complex relationship between enterprise applications and the global network. BT Infonet provides local service support in over 70 countries and territories and its network is accessible from more than 180 countries. Additional information about BT Infonet is available at www.bt.infonet.com. About BT BT is one of the world's leading providers of communications solutions and services operating in more than 160 countries. Its principal activities include networked IT services, local, national and international telecommunications services In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. , and higher-value broadband broadband Term describing the radiation from a source that produces a broad, continuous spectrum of frequencies (contrasted with a laser, which produces a single frequency or very narrow range of frequencies). and internet products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale. In the year ended 31 March 2005, BT Group's revenue was GBP GBP In currencies, this is the abbreviation for the British Pound. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 18,623 million with profit before taxation of GBP 2,354 million. British Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of . For more information, visit www.bt.com/aboutbt About Telemark Consulting Telemark Consulting, based in Manchester, UK, specializes in the provision of marketing intelligence for the telecommunications industry with a blue-chip client base located across several continents. Telemark Consulting is a division of Telemark Services ( www.telemarkservices.com ). |
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