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4FRONT SOFTWARE INTERNATIONAL, INC. WINS $2 MILLION IN HELP-DESK CONTRACTS.


LONDON--(BUSINESS WIRE)--April 16, 1997 --

- New State-Of-The-Art National Call Center To Handle

Increased Call Volume -

4Front Software International, Inc. ("4Front")(Nasdaq NM Symbol: FFST FFST First Failure Support Technology
FFST Fat Free Soft Tissue
FFST Full and Flat Square Tube (Cathode Ray Tube design) 
) today announced that its help-desk business has secured two contracts in aggregate of approximately $2 million from the U.K. arm of Pfizer Inc. (NYSE NYSE

See: New York Stock Exchange
: PFE 1. (text, editor) PFE - Programmer's File Editor.
2. (language) PFE - Portable Forth Environment.
) and Byte Ltd., a U.K.- based computer retailer.

The first contract involves the extension of an existing agreement with Pfizer for the provision of internal corporate help-desk services. The original annual value of this contract has been increased by about $1 million and now totals around $3 million. In addition, further service extensions are being discussed between the companies. 4Front's help-desk program recently won Pfizer the 1996 U.K. Help Desk of the Year award.

In the second contract, Byte Ltd. has agreed to subscribe to Verb 1. subscribe to - receive or obtain regularly; "We take the Times every day"
subscribe, take

buy, purchase - obtain by purchase; acquire by means of a financial transaction; "The family purchased a new car"; "The conglomerate acquired a new company";
 approximately $1 million worth of software support contracts for its customers for a one-year period commencing this month. With 60 outlets and 11 more planned to open this year, Byte is the third largest computer retailer in the U.K. In conjunction with this agreement, 4Front's help-desk services commenced operations from its new National Call Center, a centralized, state-of-the-art facility located in West London West London is the area of Greater London to the west of Central London. Although it is only ambiguously defined, it is one of the most economically active areas of London outside of the centre, containing significant amounts of office space along with Heathrow Airport and many of . The center is currently answering 1,000 support calls a day on average and has capacity to handle significant expansion of the help-desk business.

Anil Doshi, Chairman and Chief Executive Officer of 4Front, said, "A year ago we had only a very small involvement in the young and rapidly developing U.K. help-desk services market. These contracts now firmly set 4Front on the path towards its declared aim to be one of the U.K.'s leading help-desk service providers. We expect the U.K. help-desk market to continue to grow and the opening of our new National Call Center will enable us to leverage significant further participation in this market with limited additional cost."

4Front Software International, Inc., a UK-based specialized computer services Data processing (timesharing, batch processing), software development and consulting services. See service bureau, SaaS and ASP.  company provides a wide range of specialized high-end information technology solutions and services principally to Financial Times UK Top 500 companies and government authorities. The company provides key elements of distributed computing (1) The use of multiple computers networked throughout a wide geographical area, or the world via the Internet, in order to solve a single problem. See grid computing.

(2) The use of multiple computers in an enterprise rather than one centralized system.
, including systems development and integration, storage and client-server solutions and products, as well as extensive hardware and software support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . The company's customers include National Westminister Bank plc, British Aerospace plc, Oracle Corporation, Royal Dutch/Shell Group plc, Orange plc, Cambridge University and the UK Ministry of Defense.

CONTACT: Investor Relations Investor relations

The process by which the corporation communicates with its investors.
 Contact:

Jason Thompson

Lippert/Heilshorn & Associates, Inc.

Tel: 212/838-3777

or

Mark Ellis or Ken Newell

4Front Software International, Inc.

Tel: 011/44-1923-294555
COPYRIGHT 1997 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1997, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Apr 16, 1997
Words:432
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