3Dfacto Standardizes on Siebel CRM Professional Edition; Danish Software Company Leverages Siebel Systems' Depth and Breadth of Experience with On Premise CRM Solution for Small and Medium-Sized Businesses.

SAN MATEO, Calif. -- Siebel Systems, Inc. (NASDAQ: SEBL), the leading provider of customer-facing solutions, today announced that 3Dfacto, a leading provider of advanced software for visual configuration in the manufacturing industry, has standardized on Siebel CRM Professional Edition to increase profitability and grow its business. By creating a single view of all customers, prospects, and partners, the company is effectively managing all aspects of sales opportunities and maximizing revenues. Siebel CRM Professional Edition delivers enterprise-class customer relationship management (CRM) capabilities to 3Dfacto--preconfigured and designed to meet the unique needs of small business.

"The great thing about Siebel CRM Professional Edition is its ease of use. The system is very simple to learn--we can have a new salesperson live on the system in a few hours," said Francis Delafontaine, Vice President, Sales and Operations, 3Dfacto. "Siebel CRM Professional Edition is making a significant contribution to our profitable sales processes. We have excellent visibility into our sales pipeline and an instant picture of our sales forecasts. We also understand immediately where we need to allocate resources to close business."

Established in 1998 and headquartered in Copenhagen, Denmark, 3Dfacto develops "VirtuBUILD," a state-of-the-art configuration software platform used by leading engineering and manufacturing companies. VirtuBUILD products enable visual, component based-configuration and have unique abilities to combine calculations, geometry, and logic-based configuration in a single process. The state-of-the-art user interface within 3Dfacto's product offerings makes it extremely easy for customers to directly specify their customized order or proposal, with the added benefit of real-time visual feedback and automated CAD drawing generation.

One of 3Dfacto's founding objectives was to use a flexible, cost-effective, and scalable system to support its sales processes--a system that would allow the company to efficiently capture and record sales information, target prospects, and effectively build long-term customer relationships.

By taking maximum advantage of the out-of-the-box functionality of Siebel CRM Professional Edition--and avoiding system customization--3Dfacto deployed the system to its four sales staff in just a few days. Local Copenhagen systems integration partner and CRM specialist EDB Gruppen assisted 3Dfacto with this rapid implementation, deploying the software on the local server, creating user profiles, and configuring the sales methodology. 3Dfacto is using Siebel CRM Professional Edition to create a single, comprehensive view of its customers, prospects, and partners across multiple channels, including the Internet, email, face to face, and telephone.

The system provides the sales team with visibility into sales forecasts and revenue streams. Siebel CRM Professional Edition also delivers a complete picture of each sales opportunity, including prospective customers' history with 3Dfacto and key decision-makers and influencers in the purchasing process. Specifically, this includes all customer quotes, sales proposals, correspondence, details about products of interest, and the competitors involved.

Siebel CRM Professional Edition also plays an important role in identifying and managing relationships with 3Dfacto's extensive partner network. It is used to target and capture information about hardware, software, systems integrators, and other business partners; schedule and plan for meetings with these partners; and create a framework and contract for working together.

Based on the success so far, 3Dfacto anticipates a long-term relationship with Siebel Systems. "We are currently evaluating the deployment of Siebel CRM Professional Edition into our service channel and the development of a partner portal. The flexibility of Siebel CRM makes it so effective. Now we have the framework for a best-practice sales environment, and we can extend it whichever way we like. As 3Dfacto expands and matures, we have the option of migrating to Siebel CRM Enterprise Edition, which offers even more functionality and vertically tailored solutions," Delafontaine concluded.

About Siebel CRM Professional Edition

Siebel CRM Professional Edition is Siebel Systems' on premise sales, marketing, and service solution for small and medium-sized businesses (SMBs) that prefer to maintain control of their hardware and applications on-site. With best-in-class CRM functionality provided in easy-to-deploy modules, Siebel CRM Professional Edition provides highly configurable, extended CRM functionality through its powerful customization and integration tools, enabling organizations to choose the specific CRM capabilities they need to run their business. Moreover, with its unique, extensible design, Siebel CRM Professional Edition can be adapted and expanded with additional modules to meet an organization's growing needs. In addition, the product offers a seamless migration path to Siebel enterprise applications and can be deployed in conjunction with Siebel CRM OnDemand, providing SMBs with multiple ways to deliver world-class CRM functionality. To learn more about Siebel CRM Professional Edition, please visit www.siebel.com/smb/solutions.shtm.

About Siebel Systems

Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.

For more information on Siebel Systems solutions and services, please visit our Web site: CRM - http://www.siebel.com/crm; OnDemand Solutions - http://www.crmondemand.com; Industry CRM - http://www.siebel.com/industry-crm; Call Center & Service - http://www.siebel.com/call-center; Sales Force Automation - http://www.siebel.com/sales-force-automation; Marketing Automation - http://www.siebel.com/marketing-automation; Business Intelligence - http://www.siebel.com/business-intelligence; Integration Solutions - http://www.siebel.com/integration-solutions; CRM Services - http://www.siebel.com/crm-services

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

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