3Com and Remedy Team to Bring Mobile Help Desk Solutions to the Palm Computing Platform.Las Vegas--(BUSINESS WIRE)--May 4, 1998--Palm Computing, a 3Com company (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :COMS COMS 3Com Corporation (stock symbol) COMS Certified Orientation and Mobility Specialist COMS Continuous Opacity Monitoring Systems COMS City of Manchester Stadium (UK) ) and Remedy(R)Corporation (NASDAQ:RMDY) today announced they will integrate Remedy's market-leading help desk and business process automation software with the industry-leading Palm Computing(R)platform. This alliance will create products to boost the productivity of help desk technicians with mobile access to a centralized trouble-ticket repository, thus lowering support costs and speeding resolution of end-user computing End User Computing (EUC) is a group of approaches to computing that aim at better integrating end users into the computing environment or that attempt to realize the potential for high-end computing to perform in a trustworthy manner in problem solving of the highest order. problems. Many of today's service technicians cover a wide physical area based from a single location. Frequent trips to and from these workstations to various locations in a building or on a campus greatly reduce productivity and increase the overall cost of corporate IT management. The 3Com and Remedy mobile help desk solution will transform the travel-intensive and paper-based processes typically used to solve end-user help requests. By automating the remote retrieval and update of help desk trouble tickets, technicians can cut out redundant trips to the help desk station. The Palm Computing platform See platform. also will allow technicians to dispense with To permit the neglect or omission of, as a form, a ceremony, an oath; to suspend the operation of, as a law; to give up, release, or do without, as services, attention, etc.; to forego; to part with To allow by dispensation; to excuse; to exempt; to grant dispensation to or for. carrying paper-based trouble tickets that are prone to loss and inaccuracy in·ac·cu·ra·cy n. pl. in·ac·cu·ra·cies 1. The quality or condition of being inaccurate. 2. An instance of being inaccurate; an error. . The Palm Computing platform forms the core of the mobile help desk solution by integrating Remedy's help desk and business process automation software products with the 3Com(R) Palm III The Palm III was the first PDA in the Palm III lineup and is also Palm Computing's first handheld to support infrared file transfer and a Flash ROM capable operating system. The first Palm IIIs went on sale in 1998. (TM) and PalmPilot(TM) Professional organizers, as well as handheld devices from Palm Computing OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and partners including IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Franklin Covey and Symbol Technologies. The relationship announced today builds on 3Com's strategy to create a broad range of mobile computing Using a computing device while in transit. Mobile computing implies wireless transmission, but wireless transmission does not necessarily imply mobile computing. Fixed wireless applications use satellites, radio systems and lasers to transmit between permanent objects such as buildings solutions for enterprise and vertical markets based on the Palm Computing platform. As market leaders in their categories, 3Com and Remedy are addressing the demand for a mobile component of enterprise service environment including help desk, asset management, change management and service level agreements. "Our relationship with Remedy is a natural progression for 3Com as it extends the Palm Computing platform into another important enterprise market," said Mark Bercow, vice president of strategic alliances and platform development for Palm Computing. "This co-development effort marks the first of many joint projects with Remedy to continue broadening the Palm Computing platform's enterprise functionality." "Our customers are asking for a mobile component in their enterprise help desk environments," said Dave Mahler, vice president of business development for Remedy Corporation. "The combination of the Palm Computing platform with our comprehensive help desk solutions will provide a trusted, truly mobile support environment that will boost technicians' productivity and lower support costs." Founded in 1990, Remedy develops and markets the world's leading solutions for the internal help desk and consolidated operations management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. (COM) market. As the leader for help desk solutions, Remedy continually delivers products that set the industry standard. At the end of March 1998, Remedy had over 5,600 customer sites with more than 3,000 customers in 62 countries. Remedy operates from headquarters in Mountain View, CA with offices in Pleasanton, CA, New Jersey, Maryland, London Coordinates: Maryland, London is the northeastern part of Stratford in the London Borough of Newham. It borders Leytonstone to the north, Stratford New Town to the west and Forest Gate to the east, with the centre of Stratford to the south. , Frankfurt, Paris, Tokyo and Singapore. More information about Remedy, its products and services is available on the company's web site at http://www.remedy.com. 3Com Corporation enables individuals and organizations worldwide to communicate and share information and resources at anytime from anywhere. As one of the world's preeminent suppliers of data, voice and video communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry , 3Com has delivered networking solutions to more than 100 million customers worldwide. The company provides large enterprises, small and medium enterprises, carriers and network service providers, and consumers comprehensive, innovative information access products and system solutions for building intelligent, reliable and high performance local and wide area networks. For further information, visit 3Com's World Wide Web site at http://www.3com.com http://www.3com.com or the press site at http://www.3com.com/pressbox. -0- Note To Editors: 3Com, Palm Computing and the 3Com logo are registered trademarks, and Palm III and PalmPilot are trademarks of 3Com Corporation or its subsidiaries. All other company and product names may be trademarks or registered trademarks of the respective companies with which they are associated. This product is not manufactured by Pilot Corporation or Pilot Corporation of America, manufacturers and distributors of writing instruments. Remedy, Remedy Corporation, the Action Request System, AR System, ARWeb, Flashboards and Remedy-Powered are all registered trademarks or other trademarks of Remedy Corporation, Mountain View. CONTACT: Palm Computing, a 3Com Company Elizabeth Cardinale, 650/237-6000 elizabeth_cardinale@3Com.com or A&R Partners Allen Bush, 650/363-0982 ext. 228 allen_bush@arpartners.com or Remedy Corporation Melissa Malley, 650/919-5401 mmalley@remedy.com or Buerger Media & Marketing, Inc. Shannon Henderson, 770/449-1666 shannonh@buerger.com |
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