3Com and EasyRun Sign Original Equipment Manufacturer Agreement for Call Center Targeted at Small and Medium Size Enterprises.Business Editors/High-Tech Writers MARLBOROUGH, Mass. & JUPITER, Fla.--(BUSINESS WIRE)--Oct. 9, 2003 Partnership Helps 3Com Customer, Halsted Communications, Improve Customer Care Operations for DirecTV 3Com Corporation (Nasdaq: COMS COMS 3Com Corporation (stock symbol) COMS Certified Orientation and Mobility Specialist COMS Continuous Opacity Monitoring Systems COMS City of Manchester Stadium (UK) ) today announced that it has signed an original equipment manufacturer (OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and ) agreement with EasyRun. Under the agreement, 3Com will bundle EasyRun's multi-media contact center software, EPICLite, with the 3Com(R) NBX (Network Branch EXchange) A family of IP-based telephony systems from 3Com. The name was derived from "PBX," the traditional name for an enterprise telephone switch. (R) networked telephony solution. The solution, known as 3Com eXchange Call Center, provides small and medium-sized enterprises with contact centers the ability to increase the level of service to their customers, while decreasing their overall operation and maintenance costs. Halsted Communications, a New York-based provider of technical support for DirecTV, is a user of the 3Com NBX platform with the EPICLite software. "We went from a 45 minute hold time to less three minutes "Three Minutes" is the 46th episode of Lost. It is the twenty-second episode of the second season. The episode was directed by Stephen Williams, and written by Edward Kitsis and Adam Horowitz. It first aired on May 17, 2006 on ABC. ," said Tim Mascord, customer service manager at Halsted Communications. "With the reductions in hold time, we estimate that we are saving $5,000 to $6,000 per month on our 800 number telephone bill alone. The system will pay for itself in no time." EasyRun's EPICLite software is integrated into 3Com eXchange Call Center product, a suite of Internet protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (IP) telephony solutions based on the 3Com NBX network telephony platform. "With the addition of EasyRun's EPICLite software, the 3Com eXchange Call Center delivers enterprise call center capabilities at a price point adapted to small and medium-size businesses," said David Chu
Avi Silber, EasyRun's CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , said: "This agreement significantly strengthens EasyRun within marketing and sales. The recognition from a leading company, such as 3Com, in our products, will enable us to expand our presence in world markets and secure new customers. "Our global solution enables small and medium-sized organizations to utilize the technology that has an advantage that was limited until today, only to large organizations," said Silber. "In addition, the product is aligned with global tendencies that put customer service above all. To date, more than 60 systems have been installed within 3Com private branch exchange (PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). ) in the U.S., Europe and Israel, and by the end of the year, we estimate dozens more." Product Availability The EPICLite software is currently sold under the 3Com eXchange Call Center suite of solutions, which includes the VCX VCX Virtual Component Exchange VCX Voice Core Exchange VCX Virtual Channel Crossconnect (TM) V7000 IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. Solution, an award-winning carrier-class IP platform, and NBX(R) 100 Communications System In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. , the first commercially available IP private branch exchange (PBX) product. The 3Com eXchange Call Center solution is currently available through 3Com enterprise voice solutions global account managers and more than 500 resellers and distributors worldwide. About 3Com 3Com is a tier-one provider of innovative, practical and high-value voice and data networking products, services and solutions for enterprises of all sizes and public sector organizations. For further information, please visit www.3com.com, or the press site www.3com.com/pressbox. About EasyRun EasyRun is a leading provider of call and contact center solutions for more than 10 years EasyRun EPIC suite of products, is designed specifically and aimed for the fastest growing segment of the contact center market, small to midsize organizations. For further information, please visit www.easyrun.com. 3Com, NBX and the 3Com logo are registered trademarks and VCX is a trademark of 3Com Corporation. All other company and product names may be trademarks of their respective holders. |
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