3Com Voice Solution Earns High Assessment from County Property Appraiser.Business Editors/High-Tech Writers SANTA CLARA Santa Clara, city, Cuba Santa Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , Calif.--(BUSINESS WIRE)--Jan. 23, 2003 Marion County Marion County is the name of seventeen counties in the United States of America, mostly named for General Francis Marion:
Appraisers are frequently appointed in probate and condemnation proceedings and are also used by banks and real estate concerns to determine the market Office Boosts Productivity and Accelerates Service to Taxpayers and Organizations Located in Ocala, Fla., the Marion County Property Appraiser (MCPA MCPA, MCP 2-methyl-4-chlorophenoxyacetic acid; a weedkiller reported to be nontoxic at the levels likely to be encountered on pasture, though it has killed cattle dosed experimentally with large single doses. ) office requires reliable, flexible telephone communications to keep pace with the demands of assessing, taxing and processing transactions for the fast-growing county's 257,000 property parcels. When the office learned it could respond more efficiently to approximately 1,200 calls a day during peak periods by deploying a voice network from 3Com(R) Corporation (Nasdaq: COMS COMS 3Com Corporation (stock symbol) COMS Certified Orientation and Mobility Specialist COMS Continuous Opacity Monitoring Systems COMS City of Manchester Stadium (UK) ), it quickly implemented the solution. Today, using 3Com's NBX (Network Branch EXchange) A family of IP-based telephony systems from 3Com. The name was derived from "PBX," the traditional name for an enterprise telephone switch. (R) networked telephony system, MCPA is significantly upgrading its services while saving up to $1,000 on each maintenance call. "Our 3Com voice solution is dramatically streamlining our responsiveness to citizens, mortgage brokers, banks, appraisal companies and other county agencies," said Cathy Cavalier, assistant property appraiser, MCPA. "Now, we easily transfer phone calls to appropriate staff members without tying up our receptionists as in the past. Overall, we're providing better, faster service to both callers and walk-in constituents." Previously MCPA used an antiquated Toshiba PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). system. The system was unable to efficiently manage call volumes, especially during MCPA's busy season in September and October when tax assessments are mailed to county residents. With limited call transfer flexibility, receptionists often faced the near impossible task of manually forwarding calls to staff while waiting on walk-in constituents. Callers were often delayed by long holding times and busy signals. The PBX system also required the office to pay approximately $1,000 per service call when adding, moving or changing an employee's phone extension. Using the 3Com(R) NBX 100 Communications Systems voice solution, MCPA expanded its hunt groups, enabling receptionists to direct callers to the proper Appraisal, Mapping, GIS or other specialist within the department. MCPA callers aren't subjected to busy signals or long waiting times. In addition, directors and administrators are using voicemail for the first time, and the system's dial plans allow staff to call one another and transfer constituents' phone calls using simple three-digit extensions. The system's NBX NetSet(TM) browser-based management software, as well as the system's ability to let staff answer phones directly -- a top MCPA priority -- made the 3Com system an easy choice. The NBX NetSet tool, coupled with the voice system's call detail reporting feature enable MCPA to better plan its telephone coverage for peak periods. With the NBX NetSet software, MCPA can effortlessly modify hunt groups to ensure that callers are always promptly served. The management software has even proved an invaluable disaster recovery resource. After a flood forced MCPA to evacuate this spring, the office used NBX NetSet software from a remote location to set call forwarding call forwarding n. A telephone service that enables a customer to have an incoming call automatically rerouted to another extension. Noun 1. procedures, enabling employees to retrieve all calls without an interruption of service. 21st Century Communications MCPA chose the 3Com solution over a Nortel system because of its superior price/performance. Deployed by value-added reseller A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. , Verteks Consulting, MCPA's voice and data system consists of a 3Com NBX(R) call processor and an NBX 100 Communications Systems chassis. The NBX systems are linked to five OfficeConnect(R) Dual Speed Hub 16 hubs that provide a voice-only Ethernet LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. for the office's 70 phones. The 3Com system enables MCPA to enjoy enterprise-class networked telephony services while preserving its investment in its Token Ring network A LAN access method that uses the token passing technology in a physical ring. Each station in the network passes the token on to the station next to it. Token Ring and FDDI LANs use the token ring access method. See Token Ring, FDDI and token passing. . "3Com's system is exceptionally practical and easy to manage and use," concluded Cavalier. "With the 3Com solution, we're more responsive to the people we serve, and our constituents have never been happier. There's nothing else in the marketplace that offers the features and value we got from 3Com." About 3Com 3Com is a tier-one provider of innovative, practical and high-value networking products for enterprise customers. 3Com is also a leader in Internet protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (IP) service platforms and access infrastructure for the network service provider market. For further information, please visit www.3com.com, or the press site www.3com.com/pressbox. 3Com, the 3Com logo, NBX and OfficeConnect are registered trademarks of 3Com Corporation. NBX NetSet is a trademark of 3Com Corporation. All other company and product names may be trademarks of their respective holders. |
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