3Com Supplies Network Infrastructure for Atento Espana, a Subsidiary of the Telefonica Group; Contract to Supply High-Speed LAN Infrastructure Across Company Network.Business Editors and High Tech Writers MADRID, Spain--(BUSINESS WIRE)--March 29, 2001 3Com Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : COMS COMS 3Com Corporation (stock symbol) COMS Certified Orientation and Mobility Specialist COMS Continuous Opacity Monitoring Systems COMS City of Manchester Stadium (UK) ) and Atento Telecomunicaciones Espana, a subsidiary of the Telefonica Group, today announced that 3Com will be supplying the networking infrastructure for Atento's 6,000 users. The contract includes the 3Com Switch 4007, 3Com SuperStack 3 Switch 3300, 3Com Transcend Network Supervisor and the 3Com EtherLink 10/100 PCI (1) (Payment Card Industry) See PCI DSS. (2) (Peripheral Component Interconnect) The most widely used I/O bus (peripheral bus). NIC (1) (Network Interface Card) See network adapter. See also InterNIC. (2) (New Internet Computer) An earlier Linux-based computer from The New Internet Computer Company (NICC), Palo Alto, CA. with 3XP Processor family of products. 3Com is supplying Atento with full advisory and technical support for the implementation. Under the terms of the agreement, 3Com will work closely with Atento to support new IT projects as it expands to offer customers more services. "Atento is a leader in providing Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solutions based on Internet technologies," commented Emilio Losantos, technology and development manager at Atento. "As we look to expand the services we offer customers we decided we needed to migrate our network to a high-speed Gigabit Ethernet environment so we have the infrastructure to meet the demands that ever higher bandwidth applications require." "Atento's business is dependent on having a robust IT infrastructure to support the heavy requirements it places on its network," said Marcelo Peuriot, general manager of 3Com Iberia. "We are delighted that Atento has chosen to implement a LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. infrastructure from 3Com to support its business as it demonstrates how efficient, secure and reliable are LAN solutions are. By choosing to migrate to a high speed Gigabit Ethernet network infrastructure, Atento Espana is taking a pioneering approach that will enable it to continue offering the most advanced and innovative CRM services in the industry." About Atento Telecomunicaciones Espana Atento, part of the Telefonica Group, is a worldwide leader in CRM services. It has facilities in Europe, America, Asia and North Africa. Currently it has more than 50 call centres all over the world. In Spain Atento has 17 call centres managing more than 220 millions calls per year. It is the first CRM solutions provider to obtain the ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001 Quality Certification by AENOR AENOR Asociacion Espanola de Normalizacion y Certificacion (Spanish standards body) . The main activity areas of Atento Iberia are: Integrated CRM Activities, Telephone Internet Access, Internet Call Centre; I+D I+D Investigación y Desarrollo (Spanish: Research and Development) and Consultancy; Data Management, Loyalty Programmes, Sales, Logistics, Fulfilment and Operations. About 3Com Corporation 3Com simplifies how people connect to information and services through easy-to-use connectivity products and solutions for consumers and commercial organisations. The company also provides access infrastructures and IP services platforms for network service providers. For further information, visit www.3com.com or the press site at www.3com.com/pressbox. Note to Editors: 3Com, SuperStack, Transcend and EtherLink are registered trademarks and the 3Com logo is a trademark of 3Com Corporation. All other company or product names may be trademarks of the respective companies with which they are associated. |
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