3Com Selects eGain Mail to Connect With Customers Globally.

Business Editors &High-Tech Writers

SUNNYVALE, Calif.--(BUSINESS WIRE)--Feb. 1, 2000

3Com Joins Compaq, Micron Technology and a Growing

List of Core Technology Companies Using Egain

Customer Communication Solutions

eGain Communications (Nasdaq:EGAN), the leader in multi-channel, integrated online customer communications solutions, announced today that 3Com Corporation (Nasdaq:COMS), the global networking leader, has selected eGain Mail as a hosted solution to provide its worldwide customers with rapid, personal email responses.

&uot;eGain Mail will help 3Com's Client Customer Support Organization provide our customers with fast, effective, personalized responses to technical support queries,&uot; said Dan Bell, Vice President, Client Customer Support Organization for 3Com Corporation. &uot;With thousands of inquiries each day from a wide variety of users, from novice to advanced users, 3Com needed a highly scalable and flexible solution that would help us route, track and create personalized responses to high volumes of customer emails and Web form submissions. eGain Mail is a mission critical solution that offers us such an array of resources and response tools.&uot;

3Com joins a rapidly growing number of the world's largest technology companies such as Compaq (NYSE:CPQ) and Micron Technology (NYSE:MU) that rely on eGain Mail to help them build profitable, long-term customer relationships.

&uot;We are delighted to count 3Com, a leading networking solutions provider, among the growing number of technology companies who have selected eGain's solutions,&uot; said Gunjan Sinha, president of eGain Communications. &uot;The addition of 3Com highlights our accelerating penetration of the technology sector. Technology companies not only appreciate the benefits of eGain's Web native architecture, but also understand the driving need to provide customers with an excellent online experience.&uot;

To cut deployment time to days rather than weeks, technology leaders like 3Com have implemented eGain Mail as a hosted application over the eGain Hosted Network, the largest network of hosted applications for eCommerce customer communications. In addition to enabling rapid deployment, companies choose the hosting option because it reduces costs and provides access to a virtual IT department composed of eGain's seasoned staff of experts. That ensures bullet-proof 24 x7 monitoring, backup and contingency planning required to support the demand of the global marketplace - while making it possible for these technology companies to focus on their core competency.

An Internet-class application built using Web native architecture, eGain Mail is the most scalable, extensible and accessible email solution available. eGain's Internet-class approach renders traditional client/server customer service systems obsolete even those with &uot;bolted-on&uot; Web interfaces. Designed to integrate seamlessly with leading call center, database and eCommerce transaction systems via the eGain Commerce Bridge, the platform leverages a company's legacy systems and provides agents with a 360-degree view of each customer.

About eGain Communications Corp.

eGain (Nasdaq:EGAN) develops, markets and supports a comprehensive suite of integrated customer communications solutions that help eCommerce companies establish profitable, long-term relationships with their customers. eGain is defining the customer experience for the next generation of eCommerce. eGain is going beyond the eCommerce transaction to effectively implement all the interactions with the customer throughout the customer lifecycle -- to build repeat interactions, to convert visitors to buyers, to build customer loyalty and to pro-actively interact with customers. Built using eGain's proven Web native architecture, eGain's solutions provide many of the world's largest and most demanding eCommerce companies with Internet-class scalability, flexibility, rapid deployment and global access. eGain's solutions are available through the eGain Hosted Network, the world's first and largest network of hosted applications for eCommerce customer communications, or through customer site deployment. Based in Sunnyvale, Calif., eGain has offices in Europe and Southeast Asia. For more information about eGain, please visit http://www.egain.com, or call the company's offices -- U.S.: 888/603-4246, London:[phone], Sydney: 612/8923-2661.

Note to Editors: eGain, eGain Live, eGain Mail, eGain Voice, eGain Inform, eGain Campaign, eGain Commerce Bridge and eGain Hosted Network are trademarks of eGain Communications Corp.

Except for the historical information contained herein, the matters set forth in this press release are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which may be identified by use of the words &uot;expects&uot;, &uot;will&uot;, &uot;anticipate&uot;, &uot;intends&uot;, &uot;plans&uot; and similar expressions, are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in these forward-looking statements. These risks and uncertainties include, but are not limited to, statements relating to market needs and anticipated customer benefits, and other risks detailed from time to time in eGain's filings with the Securities and Exchange Commission. eGain disclaims any intent or obligation to update these forward-looking statements.