3Com Creates Preferred Service Partner Program.SANTA CLARA Santa Clara, city, Cuba Santa Clara (sän`tä klä`rä), city (1994 est. pop. 217,000), capital of Villa Clara prov., central Cuba. , Calif.--(BUSINESS WIRE)--Oct. 20, 1997-- New Program Enables Channel Partners to Offer an Innovative Total Service and Support Solution to End User Customers 3Com Corp. (Nasdaq:COMS COMS 3Com Corporation (stock symbol) COMS Certified Orientation and Mobility Specialist COMS Continuous Opacity Monitoring Systems COMS City of Manchester Stadium (UK) ) announced today a new international program to certify cer·ti·fy v. cer·ti·fied, cer·ti·fy·ing, cer·ti·fies v.tr. 1. a. To confirm formally as true, accurate, or genuine. b. networking resellers to offer full service directly to 3Com customers. This Preferred Service Partner Program is designed to draw the world's best providers to 3Com service authorization The right or permission to use a system resource; the process of granting access. See access control. and give them the resources to provide top quality support under the 3Com Care name, distinguishing them from their competitors. Available immediately, the program will create a strong first tier of partners who can provide high quality, ongoing customer service, support and maintenance to 3Com end user customers. Preferred Service Partners will receive a full complement of 3Com service-related benefits and an exclusive accreditation accreditation, n a process of formal recognition of a school or institution attesting to the required ability and performance in an area of education, training, or practice. that distinguishes them from their competitors. The company's end user customers will gain more comprehensive and consistent support and greater customer satisfaction. In addition to the competitive advantage resulting from the Preferred Service Partner accreditation, partners will receive priority access to a number of resources including 3Com network support engineers in Telephone Response Centers, spare parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used. Spare parts are also called “spares. replacement services and discounts on 3Com support contracts and training. The Preferred Service Partner Program helps partners keep up-to-date on the 3Com product line by offering a full range of training-related benefits including discounts on training courses. 3Com partners will also benefit from additional marketing support advantages, including the ability to use the 3Com Care logo in their own marketing. "Our aim is to help our partners build strong relationships with 3Com end users and ultimately increase their level of satisfaction," said Chu Chang, vice president and general manager of 3Com Enterprise Customer Service division. "3Com channel partners will be given the opportunity to offer a higher level of support through their own infrastructure while end users will be able to rely on the 3Com Preferred Service Partners to supply a total solution for their service and product requirements. To receive accreditation, Preferred Service Partners and their support engineers must demonstrate their knowledge of the 3Com, products they support and show strong commitment to meeting the technical support and training requirements outlined in the program. Channel partners who achieve Preferred Service Partner status will commit to maintaining a defined call logging system and helpdesk, employ two certified See certification. engineers at each of the partner's sites to support 3Com products and purchase 3Com back-up services to ensure auxiliary auxiliary In grammar, a verb that is subordinate to the main lexical verb in a clause. Auxiliaries can convey distinctions of tense, aspect, mood, person, and number. support for their engineers when necessary. Preferred Service Partners must also demonstrate the ability to design complex networks with a varied product mix and the ability to integrate 3Com products and services into multivendor networking environments. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. research IDC recently conducted for the European marketplace, service revenues currently constitute around 30 percent of resellers' total revenue stream compared to 15 percent five years ago. Most resellers expect service revenues to account for up to 50 percent of total revenues by the year 2000. The research also concludes that end users are increasingly using their networks to support mission-critical applications and as a result, the quality of service and support offered has become a decisive factor Noun 1. decisive factor - a point or fact or remark that settles something conclusively clincher causal factor, determinant, determining factor, determinative, determiner - a determining or causal element or factor; "education is an important determinant of in selecting a networking supplier. "CSG CSG - constructive solid geometry is very interested in this program because it gives us the official status of a professional 3Com service provider," said Elco Wubbe, account manager at Netherlands-based service provider CSG (Central Service Group). "We see this as an opportunity to grow the service we sell on 3Com equipment by focusing on the smaller 3Com dealers who don't have a support infrastructure and want an independent service partner to deliver the service piece. Service is the key word for CSG. It's all we do!" The Preferred Service Partners program is now available in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and the Asia/Pacific Rim region. Partners interested in this program should contact their local 3Com office. 3Com Corporation enables individuals and organizations worldwide to communicate and share information and resources at anytime from anywhere. As one of the world's preeminent pre·em·i·nent or pre-em·i·nent adj. Superior to or notable above all others; outstanding. See Synonyms at dominant, noted. [Middle English, from Latin prae suppliers of data, voice and video communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry , 3Com has delivered networking solutions to more than 100 million customers worldwide. With global reach and local touch, the company provides enterprises, network service providers and carriers, small businesses and consumers with comprehensive, innovative information access products and system solutions for building intelligent, reliable and high performance local and wide area networks. 3Com has worldwide revenues of more than $6.0 billion and employs approximately 13,200 people in 45 countries. For further information, visit 3Com's World Wide Web site at http://www.3com.com . -0- 3Com is a registered trademark of 3Com Corporation CONTACT: The Weber Group Elizabeth Boultby, 650/463-8608 eboultby@ca.webergroup.com or 3Com Corp. Arleene Chua, 408/326-2015 Arleene_Chua@3com.com |
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