3Com Announces New Service Programs to Reward Channel Partners and Enhance End-User Customer Satisfaction.MARLBOROUGH, Mass. -- 3Com Global Services Introduce the Authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: 3Com(R) Service Delivery Program and the Authorized 3Com Service Reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. Program to 3Com's Channel Partners 3Com Corporation (Nasdaq: COMS COMS 3Com Corporation (stock symbol) COMS Certified Orientation and Mobility Specialist COMS Continuous Opacity Monitoring Systems COMS City of Manchester Stadium (UK) ) today announced that its 3Com Global Services organization has introduced two new worldwide service authorization The right or permission to use a system resource; the process of granting access. See access control. programs, designed to reward and recognize 3Com's Focus channel partners for commitment to service excellence. The Authorized 3Com(R) Service Delivery Program benefits 3Com channel partners who provide their own services to support 3Com network products. This program is open to all 3Com Gold and Silver level Focus partners, as well as to 3Com Bronze level partners with NBX (Network Branch EXchange) A family of IP-based telephony systems from 3Com. The name was derived from "PBX," the traditional name for an enterprise telephone switch. (R) Voice Authorization. The Authorized 3Com Service Reseller Program benefits 3Com channel partners who resell re·sell tr.v. re·sold , re·sell·ing, re·sells 1. To sell again. 2. To sell (a product or service) to the public or to an end user, especially as an authorized dealer. 3Com service offerings. This program is open to all Gold, Silver and Bronze partners registered in 3Com's Focus Program, a well-established channel partner program to help channel partners deliver superior solutions to customers. "We work closely with our channel partners to deliver service excellence to our customers worldwide," said Sue McKeown, channel director, 3Com Global Services. "We offer a wide variety of 3Com services for resale resale n. selling again, particularly at retail. In many states a "resale license" or "resale number" is required so that the state can monitor the collection of sales tax on retail sales. RESALE. and collaborate with channel partners who deliver their own branded services for 3Com products. The combination of 3Com's broad product portfolio and expert services deliver superior business value to our partners by providing a complete solution that helps ensure customer satisfaction and loyalty. Through these new service programs channel partners can increase their support relationship with 3Com, grow their service business, and reap benefits that include additional discounts, 3Com web site listings, sales leads A sales lead is the identity of a person or entity potentially interested in purchasing a product or service, and represents the first stage of a sales process. The lead may have a corporation or business associated with the person(s). , and access to exclusive program resources." "The new Authorized 3Com Service Delivery Program is the program we have been asking for because it helps differentiate resellers and it helps to highlight partners who deliver a full solution and provide high levels of service and support," said Robert C. Betzel, president, Infinity infinity, in mathematics, that which is not finite. A sequence of numbers, a1, a2, a3, … , is said to "approach infinity" if the numbers eventually become arbitrarily large, i.e. Network Solutions, Inc. "We welcome the ability to showcase Infinity Network Solutions' competency COMPETENCY, evidence. The legal fitness or ability of a witness to be heard on the trial of a cause. This term is also applied to written or other evidence which may be legally given on such trial, as, depositions, letters, account-books, and the like. 2. in providing maintenance and onsite professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. to 3Com customers. We take pride in our technical skills, and 3Com's formalized for·mal·ize tr.v. for·mal·ized, for·mal·iz·ing, for·mal·iz·es 1. To give a definite form or shape to. 2. a. To make formal. b. service authorization program validates our capabilities and the investment we have made in training. Our customers can rely on our local service presence, and the fact that, through the Service Authorization program, Infinity Network Solutions has 24x7x365 access to back-up support from 3Com's Global Services Organization." 3Com Global Services Reinforce Commitment to Our Channel Partners Worldwide 3Com is committed to helping channel partners increase their business success and to provide world-class services to business customers. 3Com's new authorization programs are designed to reward channel partners who expand their service and support relationship with 3Com Global Services. Exclusive program benefits are available. Authorized 3Com Service Delivery Program The Authorized 3Com Service Delivery Program recognizes and rewards 3Com partners that demonstrate proficiency pro·fi·cien·cy n. pl. pro·fi·cien·cies The state or quality of being proficient; competence. Noun 1. proficiency - the quality of having great facility and competence in providing services on 3Com products. The following are highlights of the flexibility, the business benefits and the requirements of this program: --Flexible Features - Flexible program features permit partners to seek Authorized 3Com Service Delivery status in all 3Com technology specializations or in a subset A group of commands or functions that do not include all the capabilities of the original specification. Software or hardware components designed for the subset will also work with the original. of 3Com technology specializations. Partners choose the geographic area for which they seek authorization. Authorized 3Com Service Delivery Partners may elect to resell 3Com services as it fits their business model. --Business Benefits - Authorized 3Com Service Delivery Partners can take advantage of the opportunity to publish their service profile on the 3Com web site to generate end-user demand and increase sales. Additional discounts on end-user service, training and professional services increase profit margins. Access to 3Com Partner Express Back-up Service, a designated technical escalation es·ca·late v. es·ca·lat·ed, es·ca·lat·ing, es·ca·lates v.tr. To increase, enlarge, or intensify: escalated the hostilities in the Persian Gulf. v.intr. advocate, and access to internal technical solutions and updates are designed to increase productivity and reduce costs. Quarterly 3Com Service Council Meetings expand the partners' relationship with 3Com Global Services. --Requirements - Requirements for 3Com Authorized Service Delivery Partner Program participation include 3Com Gold or Silver Focus Program status or current 3Com NBX Voice Authorization status, the ability to meet specified service delivery criteria, technical training through 3Com University, and the purchase of backup support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services for specified products. Interested partners can apply on-line using the Enrollment and Capabilities Self-Audit form. (Link to http://pa.3com.com/secure/global/AuthSvcDel.nsf) Authorized 3Com Service Reseller Program The Authorized 3Com Service Reseller Program rewards and recognizes 3Com Focus partners that demonstrate commitment to selling 3Com maintenance and professional services. The program provides these Focus partners with important demand creation and margin benefits. --Sales Benefits - Selling 3Com services permits partners to speed up the adoption of new technologies, enhance the customer experience, reduce costs, and eliminate risk. Authorized 3Com Service Reseller Program benefits include additional discounts on all purchases of 3Com end-user services, training, and professional services, 3Com web site listing, sales leads, access to Authorized 3Com Service Reseller resources, and use of the 3Com Global Services logo. --Requirements - Requirements for Authorized Service Reseller Program participation include 3Com Gold, Silver, or Bronze Focus Program status, sales training, minimum attach and renewal rates, and a signed agreement. The agreement is posted on the Partner Access web site for download and review. Find additional information, including detailed program descriptions and steps to becoming authorized, on the 3Com Partner Access web site. (Link to top- level programs page at http://pa.3com.com/secure/global/AuthSvcRsl.nsf) About 3Com Corporation 3Com is a leading provider of innovative, practical and high-value voice and data networking products, services and solutions for enterprises of all sizes and public sector organizations. For further information, please visit www.3com.com, or the press site www.3com.com/pressbox. 3Com, NBX and the 3Com logo are registered trademarks and Express is a service mark of 3Com Corporation. All other company and product names may be trademarks of their respective holders. |
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