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3COM/IVOICE ADD SPEECH RECOGNITION TO 3COM NBX IP PRODUCTS.


iVoice, Inc. (BULLETIN BOARD: IVOC), has joined the 3Com Voice Solution Providers Program (VSPP VSPP Vines Sequenced Packet Protocol
VSPP Voting Systems and Procedures Panel
).

Under the terms of the program agreement, iVoice was named a "reseller-approved" participant. As part of the 3Com Exercise Choice initiative, the VSPP defines three levels of interoperability testing with 3Com convergence applications products and services. Customers gain confidence in proven solutions tested by 3Com and 3Com-authorized resellers.

iVoice has introduced an entirely TAPI-based Speech Enabled Auto Attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR.  product that negates the need for proprietary server hardware. This permits more efficient and economical product deployment, eliminating the end user's need to purchase costly, additional hardware to deploy a speech interface.

Jerry Mahoney Jerry Mahoney is the name of the late ventriloquist Paul Winchell's best known dummy.

Jerry Mahoney is also the name of a Sacred Heart Cathedral Preparatory alumnus who died in World War II, one of two men for whom the Bruce-Mahoney Trophy was named.
, chairman, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board.  and president of iVoice, said, "This latest addition to our speech-enabled product portfolio demonstrates iVoice's belief that the technology developed and deployed by iVoice is leading edge. We have demonstrated how the Speech Enabled Auto Attendant seamlessly integrates with the 3Com NBX (Network Branch EXchange) A family of IP-based telephony systems from 3Com. The name was derived from "PBX," the traditional name for an enterprise telephone switch.  IP PBX (Internet Protocol Private Branch eXchange) A telephone switch that supports voice over IP (VoIP). IP PBXs convert IP phone calls into traditional circuit-switched TDM connections for the PSTN.  platform without adding additional hardware providing NBX customers with both time and cost savings."

Any 3Com NBX customer can accelerate service for customers by enabling them to simply say the name of the person or department they want to reach. iVoice speech recognition provides fast call handling and flatten menus for shorter hold times. The ease of use and hands-free input of speech-enabled auto attendants is designed to yield higher call completion rates.

AllTel Networking was chosen to do interoperability testing with iVoice's Speech Enabled Auto Attendant and the 3Com NBX system. The company has certified that the Speech Enabled Auto Attendant is fully compatible with and operates correctly with the 3Com NBX system.

David Warren of AllTel Networking, a 3Com solutions provider based in Stuart, Fla., said, "This solution allows my customers to make an impression with their callers. 3Com users already know their phone system is world class. Now, with the inclusion of iVoice Auto Attendant, their callers know it, too."

Pat Rudolph, 3Com vice president of solutions architecture, said, "The 3Com VSPP is designed to promote interoperability and assure customers of the high-quality, advanced solutions that IP telephony enables. We're delighted to welcome iVoice to our program and look forward to working with many of our resellers in promoting iVoice solutions."

About 3Com Corporation

3Com is a provider of converged voice and data networking solutions for enterprises of all sizes. 3Com offers a broad line of products backed by world-class sales, service and support, which excel at delivering business value for its customers.

3Com can be found on the World Wide Web at http://www.3com.com/.

3Com has been a major contributor to the convergence industry since the introduction in 1998 of the world's first IP-PBX, the 3Com NBX system. The company developed an architecture for a distributed softswitch for AT&T and brought the first commercially deployed carrier softswitch to market in 1999. The 3Com VCX VCX Virtual Component Exchange
VCX Voice Core Exchange
VCX Virtual Channel Crossconnect
 IP telephony module was first introduced in 2003 for large enterprises. Today, the company combines these products under the 3Com Convergence Applications Suite, which includes IP telephony, IP messaging, IP conferencing and IP contact center capabilities. For more information, visit http://www.3com.com/voip.

About iVoice

iVoice, Inc. designs, manufactures and markets speech-enabled applications and computer telephony communications systems. Customers include ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing.

(2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp.
, Michael's Stores, BJ's Wholesale Club BJ's Wholesale Club, Inc. NYSE: BJ is a membership-only warehouse club chain operating in the East Coast of the United States, as well as in the state of Ohio. History , American Red Cross American Red Cross: see Red Cross.  and JVC JVC Victor Company of Japan (or Japan's Victor Company)
JVC Jewelers Vigilance Committee
JVC Jesuit Volunteer Corps
JVC Jet Vane Control (directs VLS-launched missiles)
JVC Jonker-Volgenant-Castanon
. Through a single integrated solution capable of processing thousands of interactions per hour, the company's products provide cohesive, easy voice access to messaging systems, including telephone calls, e- mails, faxes and voicemail. Interactive Voice Response products developed by iVoice allow PC databases to be accessed via voice or from a standard touch-tone telephone.

iVoice can be found on the World Wide Web at http://www.ivoice.com/.

For more information, call 305/852-2383.
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Publication:Audiotex Update
Geographic Code:1USA
Date:Feb 1, 2005
Words:619
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