360d Analytics announces new partner program. (Happenings).

360d Analytics, a customer and agent analytics provider, recently began offering a new partner program for select contact centers and CRM consultants. Under the program, 360d partners will be able to provide its customer with advanced statistical analysis and predictive modeling solutions, potentially resulting in a new revenue stream. 360d provides two types of outsourcing services for contact centers: customer logic and workforce optimization. Customer logic combines advanced data handling with statistical analysis to provide improved customer insight. It uncovers opinions and perceptions that drive customers' purchasing behavior and locate specific opportunities for growth and increased return on investment. Workforce optimization uses 360d's business intelligence system to interpret historical data residing in contact center software applications and provide in-depth analysis of agent performance. The analysis is generated in the form of reports, helping enable the contact center to enact, and assess on a n ongoing basis, operational actions to increase efficiency, such as changing contact routing schemes, revising training methods and re-assigning agents.

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