3 Implements PeopleSoft Enterprise CRM; Europe's First Video Mobile Network Expands CRM Deployment to Multiple Countries.LONDON -- At its EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. Connect 2004 customer conference, PeopleSoft, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :PSFT PSFT PeopleSoft (stock symbol) PSFT Progressive Saturation Fourier Transform PSFT Prosoft-Technology, Inc ) today announced that 3, the first video mobile network in Europe, has deployed PeopleSoft(R) Enterprise Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) in the United Kingdom, Italy, Denmark, and Sweden. As a result of its implementation, 3 has significantly improved customer satisfaction while reducing support and maintenance costs. E[acute accent acute accent n. A mark (´) indicating: a. that a vowel is close or tense, as é in French été. b. that a vowel or syllable has a high or rising pitch, as in Chinese or Ancient Greek. c. ]3 offers customers third-generation (3G) mobile multimedia and communications services that consolidate and deliver information and telephony through mobile devices. The company chose PeopleSoft Enterprise CRM to serve its rapidly growing customer base of more than 2 million consumers throughout Europe. 3's goals for its CRM project included streamlining customer interactions across multiple channels and creating a centralized source of customer knowledge to better understand behavior and uncover patterns that drive customer retention. E[acute accent]For the first phase of its multi-country CRM project, 3 implemented PeopleSoft Enterprise Order Capture and Support in the UK, Italy, Denmark, and Sweden. PeopleSoft Order Capture is used in 3,000 in-store kiosks for service activation. PeopleSoft Support was deployed in seven contact centers, where 4,000 agents handle 175,000 interactions a day. E[acute accent]PeopleSoft Enterprise CRM enables 3 to log every customer interaction into a single system, giving the company's agents access to all customer information, including billing, service, products, payment, credit, and collection. The new, consolidated system also enables advanced reporting on customer interactions by channel, case management, and behavior patterns, providing 3 with the metrics necessary to develop future roadmaps and marketing activities. E[acute accent]"3 is a customer-focused business, and the customer is at the heart of everything we do," said David Cooper David Cooper may be:
E[acute accent]PeopleSoft Enterprise CRM E[acute accent]PeopleSoft is a leading provider of Customer Relationship Management solutions, with more than 1,000 CRM customers worldwide. PeopleSoft's award-winning and comprehensive CRM suite features a complete portfolio of customer service, sales, marketing, and partner management solutions, as well as solutions specifically designed for the communications, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , insurance, high tech, government, higher education higher education Study beyond the level of secondary education. Institutions of higher education include not only colleges and universities but also professional schools in such fields as law, theology, medicine, business, music, and art. , and energy industries. PeopleSoft Enterprise CRM offers flexible and adaptable solutions that drive strategic business processes, enabling organizations to enhance their customer service for increased customer satisfaction and loyalty. E[acute accent]About 3 E[acute accent]Hutchison 3G UK Limited delivers third-generation mobile multimedia and communications services under the 3 brand in the UK, offering a convergence of media, information, and telephony to enable live video calls, multimedia content, and entertainment while on the move. 3 services are available from sister companies in Australia, Austria, Denmark, Hong Kong Hong Kong (hŏng kŏng), Mandarin Xianggang, special administrative region of China, formerly a British crown colony (2005 est. pop. 6,899,000), land area 422 sq mi (1,092 sq km), adjacent to Guangdong prov. , Italy, and Sweden. 3 also holds UMTS (Universal Mobile Telecommunications System) The GSM implementation of the 3G wireless phone system. Part of IMT-2000, UMTS provides service in the 2 GHz band and offers global roaming and personalized features. (Universal Mobile Telecommunications System Universal Mobile Telecommunications System (UMTS) is one of the third-generation (3G) cell phone technologies. Currently, the most common form uses W-CDMA as the underlying air interface, is standardized by the 3GPP, and is the European answer to the ITU ) licenses in Ireland, Israel, and Norway. E[acute accent]On Aug. 19, 2004, Hutchison Whampoa Ltd. announced updated trading information for the 3 group of companies: E[acute accent]--3 globally had over 3.2 million customers E[acute accent]--3 UK had over 1.2 million customers E[acute accent]--In July, 3 UK added 274,658 customers E[acute accent]--3 UK's ARPU (Average Revenue Per User) A calculation often used to determine the overall value of an application. It is also used to rate particular customers, especially in the wireless space, by comparing someone's account to the overall average. for the first seven months of the year was GBP GBP In currencies, this is the abbreviation for the British Pound. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. 43.22 per customer, per month E[acute accent]About PeopleSoft E[acute accent]PeopleSoft (NASDAQ:PSFT) is the world's second largest provider of enterprise application software with 12,400 customers in more than 25 industries and 150 countries. For more information, visit us at www.peoplesoft.com. E[acute accent]PeopleSoft is a registered trademark of PeopleSoft, Inc. All other company and product names may be trademarks of their respective owners. Copyright (C) 2004 PeopleSoft, Inc. All rights reserved. |
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