2XCL Training's ``Disaster Response Service'' Provides Red Cross with Immediate Personnel & Services; Three Week Marathon to Train Over Three Hundred People in Falls Church, Virginia Call Center.

WASHINGTON & CARY, N.C. -- 2XCL Training, LLC of Cary, NC & New Market, Maryland announced today that it recently completed a 3-week engagement with the American Red Cross to augment the training staff of the not-for profit organization as it stood up a new facet of its relief operation - to speed financial aid to those affected by the largest disaster it has ever dealt with on United States soil.

Providing assistance to disaster clients via phone, a method not previously used by the Red Cross, involved the rapid training of hundreds of call agents to staff the phones at Red Cross Financial Assistance Call Centers located in Falls Church, Virginia, Bakersfield, California and Niagara Falls, New York. The training included a general orientation for the new personnel to their surroundings and functions in the call center as well as the Red Cross' mission. It then focused on software systems training so that call agents could perform the intake of information to provide swift, meaningful assistance to the thousands of Hurricane Katrina and Rita victims seeking financial assistance. Call agents received training about the policies employed in the call center to ensure proper handling of callers, disbursement of funds and the prevention of fraud.

"Our call centers were taking up to 15,000 calls every fifteen minutes," according to Al Vliet, Manager of Training Delivery and Evaluation at the Red Cross. "The overwhelming volume and the need to have experienced personnel onsite in the affected areas of the Gulf Coast region to oversee the relief effort led to a shortage of trainers for us to tap internally. We had to look elsewhere for a solution and we turned to 2XCL Training to help with our call center in Falls Church, Virginia. With their help, we were able to train over three hundred call agents in three weeks. We would use them again in a minute if the circumstances called for it," said Al Vliet.

"They jumped in and immediately became a part of our team. They gave it all they had in a highly fluid situation that changed daily while projecting a high degree of professionalism. It was like they were part of the American Red Cross family from day one" said Denise Brownlee who functioned as the American Red Cross training manager at the Falls Church, VA call center.

2XCL Training's CEO, Dustin Kanady had this to say about the three week marathon training event, "The Red Cross has always been there for people around the world and in the United States. We wanted to return the favor. When I put the call out to our trainers and said that we had a disaster response service situation for the Red Cross, people literally dropped what they were doing and said count me in, what can I do to help. I was overwhelmed by the response knowing this was going to be a demanding job with very long hours. Our trainers made everyone very proud, and the experience with the Red Cross personnel like Al Vliet, Denise Brownlee, Dave Burnham, and Michelle Hill just affirmed my belief in the viability and mission of the Red Cross. They are a fine organization doing a difficult job under difficult circumstances and we are proud to have served them to the best of our ability. People can relax and know when they give donations to the Red Cross it is being put to good use and making a difference in people's lives."

About 2XCL Training, LLC

2XCL Training, LLC is a full service training and consulting company with resources to handle the training issues at the forefront of America's corporate mind such as corporate governance, project management, I.T Skills Training, managing change, conflict resolution and prevention, negotiation skill development, leadership and executive coaching, customer service, and sales skills development. Classes can be tailored and delivered in a classroom setting or in other media formats for remote workforces.

About the American Red Cross

All American Red Cross disaster assistance is free, made possible by voluntary donations of time and money from the American people. You can help the victims of recent disasters and thousands of other disasters across the country each year by making a financial gift to the American Red Cross Disaster Relief Fund, which enables the Red Cross to provide shelter, food, counseling and other assistance to those in need.