2Coach. (Corporate Description).

ENVISION TELEPHONY [TM]

Envision Telephony, Inc.

AGENT PERFORMANCE TOOLS: MUCH MORE THAN QUALITY MONITORING

Envision Telephony develops software solutions for contact centers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents. The fundamental success of a contact center depends on knowledgeable, dedicated and motivated agents who are empowered to continually improve their skills. With the evolution of the multimedia contact center, combined with increasing customer demands and the highly competitive market, the challenge of keeping agents trained and motivated is even more imperative. Quality monitoring technology, which records customer interactions for supervisor evaluation, is not enough to improve agent performance. Successful agents are developed through a comprehensive coaching program, including integrated quality monitoring, performance evaluation and eLearning, and delivering powerful content and feedback to agents at their workstations.

CLICK2COACH: THE AGENT DEVELOPMENT SOLUTION

Click2Coach [R], Envision's patented, agent development solution, addresses all of an agent's needs and has produced dramatic results in businesses that require superlative customer service. Click2Coach represents a new, innovative approach to improving the effectiveness of contact center agents. Much more than a quality monitoring solution, Click2Coach combines quality monitoring, evaluation and training tools in one seamless solution, allowing contact centers to develop, motivate and retain top-notch agents who provide superior customer service. Click2Coach offers the coaching tools that businesses need in order to reduce turnover, motivate people to succeed in stressful, front-line jobs and decrease training and operating costs in the contact center.

ENVISION TELEPHONY: A RELIABLE PARTNER FOR BOTTOM-LINE RESULTS

Envision believes that coaching agents to be better customer service representatives provides the enterprise with a distinct business advantage, and it has the expertise, the solutions and the customer stories to prove it. With Envision as a partner, any contact center can achieve higher levels of effectiveness and produce agents who handle customers more effectively, have higher job satisfaction and provide a new level of value to the entire enterprise. Envision helps companies worldwide achieve their business goals -- lower operational costs, increased revenue and higher customer retention -- by developing effective contact center agents.

Envision Telephony, Inc.

615 Second Avenue Seattle, WA 98104

Phone: [phone] ext. 500

Fax: [phone]

E-mail: [e-mail]

www.envisiontelephony.com

* Customer Promise

Envision is dedicated to providing applications, knowledge and expertise to help our customers maximize every contact with their customers.

* Click2Coach Agent Development Solutions

Envision's Click2Coach product suite offers integrated quality monitoring, performance evaluation and eLearning, providing easy-to-use tools for scheduling and recording customer interactions, evaluating agent skills and producing personalized training content. With Click2Coach, companies worldwide can develop effective contact center agents who provide top-notch customer service.

* Customers

Envision Telephony technology is being used by more than 120,000 users in leading contact centers all over the world, including:

AMERICA ONLINE 

BANNER LIFE

BORDERS GROUP

CANON CANADA 

CITIGROUP

HONEYWELL

NORTHWEST AIRLINES

PHILIPS ORAL HEALTH

WACHOVIA BANK