2Bridge Taps Sideware for Online Customer Service; 2Bridge Partners with Sideware to Provide Live, Real-Time Customer Service.Business Editors SAN FRANCISCO--(BUSINESS WIRE)--Oct. 25, 2000 2Bridge, the maker of webware used to build eHubs -- corporate intranets, extranets and Web sites where employees, customers, partners and suppliers can interact -- and Sideware (OTCBB OTCBB See OTC Bulletin Board (OTCBB). :SDWSF and CDNX CDNX See Canadian Venture Exchange (CDNX). :SYD.U), a leading developer of customer service solutions for e-business, today announced a partnership through which Sideware's electronic Customer Relationship Management (eCRM) software will be integrated into 2Bridge's homepage and customer service site, Club2Bridge. Additionally, Sideware's Web-based customer service solution will be offered as an e-service to 2Bridge customers, allowing them to deliver complete collaborative customer care services through their eHubs. Sideware's eCRM software enables 2Bridge to better serve its customers and online visitors by offering live, interactive customer service that delivers a real-time connection to site information, text and photo images. Sideware's eCRM solution also links to 2Bridge's back-end databases so that the company can easily access archived data to better assist repeat customers through Club2Bridge. "Unsurpassed customer service is essential to our successful delivery of webware over the network and our continual support of enterprise eBusiness," said Mansoor Zakaria, founder, chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of 2Bridge. "Sideware's Web-based solution will help centralize and simplify customer service for our clients as well as the customers that they serve, which is the key to long-lasting and successful relationships." "We are pleased to be working with 2Bridge and are confident that our online customer service solution will be of value to 2Bridge's strong customer base," said James Speros, president and CEO of Sideware. "Together we are providing e-businesses with useful tools that will help increase their productivity and return on investment and lower their operating costs." About Sideware Sideware is a leading developer of customer service solutions for e-businesses. Sideware's Dr. Bean software is an e-Customer Relationship Management (eCRM) solution based on 100% Java and Enterprise Java technology, providing multi-platform scalability and functionality across all major servers and operating systems. In addition, the company is an independent software vendor (ISV (Independent Software Vendor) A person or company that develops software. It implies an organization that specializes in software only and is not part of a computer systems or hardware manufacturer. ) of IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) and a Premier Software Partner of Siebel. Other key strategic business partnerships include ties with Oracle Corp., Sun Microsystems and SAIC SAIC - http://saic.com. . Based in Reston, Va., Sideware Corporation is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Sideware Systems Inc. and publicly trades on both the OTC Bulletin Board OTC Bulletin Board An electronic quotation listing of the bid and asked prices of OTC stocks that do not meet the requirements to be listed on the NASDAQ stock-listing system. and on the Canadian Venture Stock Exchange (OTCBB: SDWSF and CDNX: SYD.U). For further information on Sideware's total solution or turnkey products and services, please visit www.sideware.com. About 2Bridge 2Bridge creates webware used to build eHubs -- corporate intranets, extranets and Web sites -- that allow global companies to communicate, collaborate and compete on the Web. Used by leading enterprises to transform their businesses, 2Bridge's solutions enable customers, partners, suppliers and employees to simultaneously interact and exchange ideas, access disparate information, integrate business processes and conduct e-commerce transactions, all in real time. These solutions are functional in weeks, and are optionally available as a managed ASP service. 2Bridge's customers include JP Morgan, McGraw-Hill, Goldman Sachs, and ABN-Amro. 2Bridge is privately funded by institutional investors such as Goldman Sachs, NEA NEA abbr. 1. National Education Association 2. National Endowment for the Arts NEA (US) n abbr (= National Education Association) → Verband für das Erziehungswesen , and Oak Hill as well as notable private investors including Hasso Plattner, CEO of SAP and David Pottruck, CEO of Charles Schwab. 2Bridge has offices in San Francisco, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Princeton, and London. For more information about 2Bridge please visit www.2Bridge.com. |
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