24/7 University Announces Distribution Agreement with Telephone Doctor Customer Service Training.Business Editors & High-Tech Writers DALLAS--(BUSINESS WIRE)--Oct. 9, 2000 B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business Learning Service Provider Offers the First Streaming Delivery of Award Winning Telephone Doctor(R) Customer Service Training Content 24/7 University, Inc. today announced a distribution agreement with Telephone Doctor, Inc., the leading provider of telephone skills, communications, and customer service training products & services. This content partnership will allow on-demand, streaming video A one-way video transmission over a data network. It is widely used on the Web as well as company networks to play video clips and video broadcasts. Computers in home networks stream video to digital media hubs connected to a home theater. delivery of Telephone Doctor(R) video training programs to customers 24 hours a day, 7 days a week via the Internet. "Telephone Doctor(R) has a remarkable reputation for customer service training programs, outstanding video production values Production values is a media term for "production cost." It refers to the professional look, or "polish," of a production. Factors that affect perceived production value may include video and audio quality, lighting, number of errors, and amount and quality of special effects. and creativity. We are very excited to offer Telephone Doctor(R) training programs through a brand new digital distribution channel," said Delwin Hinkle, Chairman & CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of 24/7 University, Inc. Since 1983, the mission of Telephone Doctor(R) Customer Service Training has been to provide innovative and highly effective off-the-shelf video training programs to assist call center managers, corporate trainers A corporate trainer is a specialized skill development position in a corporation where the goal is to help improve the "soft skills" or "people skills" of the workers in the corporation. , customer service managers, and business people interested in improving service levels and reducing customer turnover. "Once I witnessed the quality of the 24/7 University's streaming media See streaming audio, streaming video and digital media hub. I was hooked," said David Friedman, Vice President of Telephone Doctor, Inc. "Their platform will allow most any user with a browser browser Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used and RealPlayer to view our proven content with remarkable clarity on a pay per view basis." 24/7 University is already streaming 10 video training titles from Telephone Doctor(R) covering subjects as diverse as basic telephone skills, listening and question skills, handling irate i·rate adj. 1. Extremely angry; enraged. See Synonyms at angry. 2. Characterized or occasioned by anger: an irate phone call. callers, telesales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → and avoiding the Five Forbidden Phrases(R). About 24/7 University 24/7 University, Inc. is a provider of on demand educational material to organizations and individuals around the world who are connected to the Internet. Making full use of broad bandwidth connections 24/7 University delivers courses exclusively through an on demand basis in streaming video format. The company's proprietary learning management and delivery system allows corporate clients to create customized training curriculums for their employees, customers or other business constituents and to track their progress in completing that curriculum. For more information, visit the company's Web site at www.247University.com. About Telephone Doctor(R) Customer Service Training Telephone Doctor(R) Customer Service Training offers telephone skills, communications, and customer service training products & services that improve the way an organization communicates with customers. Since 1983, Telephone Doctor(R)'s mission has been to provide innovative and highly effective off-the-shelf video training programs to assist call center managers, corporate trainers, customer service managers, and business people interested in improving service levels and reducing customer turnover. The customer service training they provide currently helps over 16,000 clients achieve a competitive advantage in the area of customer satisfaction and client retention. Visit the companies Web site at www.telephonedoctor.com. |
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