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2009 NAA PARAGON award winners.

Certified Apartment Manager of the Year

Tricia Foreman, NALP NALP National Association for Law Placement (Washington, DC)
NALP National Apartment Leasing Professional
NALP National Action Learning Programme (Ireland) 
, CAM, CAMT CAMT Certified Apartment Maintenance Technician
CAMT Canadian Association for Music Therapy
CAMT Colorado Association for Music Therapy
CAMT Canadian Academy of Manipulative Therapy
CAMT Conference for the Advancement of Mathematics Teaching
, RAM, CPM (1) (Critical Path Method) A project management planning and control technique implemented on computers. The critical path is the series of activities and tasks in the project that have no built-in slack time.  

The economy hasn't stopped Property Manager Tricia Foreman, NALP, CAM, CAMT, RAM, CPM, from being a successful leader and serving her residents, all while balancing net operating income Operating Income

The profit realized from a business' own operations.

Notes:
This would not include income from things such as investments in other firms. Also referred to as operating profit or recurring profit.
 (NOI NOI Net Operating Income
NOI Notice of Intent
NOI Nation of Islam
NOI Notice of Inquiry
NOI Neuro Orthopaedic Institute
NOI New Organizing Institute
NOI Notice of Interest
NOI No Offense Intended
NOI National Olympiad in Informatics
) and occupancy rates in a down economy. Since 2006, Foreman has managed a 20-year-old community that remains competitive among the class-A luxury market in the Hampton Roads Hampton Roads, roadstead, 4 mi (6.4 km) long and 40 ft (12.2 m) deep, SE Va., through which the waters of the James, Nansemond, and Elizabeth rivers pass into Chesapeake Bay.  area of Virginia. In some instances, her community was able to command rental rates that were higher than those of newly constructed communities in the area. And in Q1 2009, she exceeded NOI by 1.5 percent while maintaining budgeted occupancy. Foreman credits her success to her industry designations, including NALP, CAM and CAMT. She also is an active member of the Central Virginia Apartment Association (CVAA CVAA Cold Vapor Atomic Absorption
CVAA Consortium of Voluntary Adoption Agencies (UK)
CVAA Champlain Valley Agency on Aging, Inc. (Winooski, Vermont)
CVAA Central Valley Aviation Association
), where she has served on several committees, in addition to serving as a member of CVAA's Board of Directors. In 2008, she was honored by CVAA as the Community Manager of the Year. Foreman is an NAAEI NAAEI National Auctioneers Association Education Institute  faculty member.

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Tricia L. Foreman, NALP, CAM, CAMT, RAM, CPM

Norfolk, VA--Gumenick Properties

Certificate for Apartment Maintenance Technician of the Year

Dennis Norris, CAMT

In his 11 years in the industry, Dennis Norris, CAMT, has established himself as a valuable and versatile maintenance professional. Early in his career, he worked as a property manager, where he decreased delinquency from $85,000 to just under $4,000 in six months. Even today, he steps in and serves as a leasing consultant when necessary. But Norris' primary responsibility is Maintenance Supervisor. He is a model for exemplary customer service. Norris also created many of Randor Management's preventive maintenance The routine checking of hardware that is performed by a field engineer on a regularly scheduled basis. See remedial maintenance.

preventive maintenance - (PM) To bring down a machine for inspection or test purposes.

See provocative maintenance, scratch monkey.
 programs. He earned his CAMT designation in 2002. He has held his Environmental Protection Agency Environmental Protection Agency (EPA), independent agency of the U.S. government, with headquarters in Washington, D.C. It was established in 1970 to reduce and control air and water pollution, noise pollution, and radiation and to ensure the safe handling and  certification for 10 years and holds a Texas Irrigators License mad Certified Pool Operator license. Norris serves as Member-at-Large for the Bryan College Bryan College is a private co-educational Christian college located in Dayton, Tennessee. The college had its beginning when its namesake William Jennings Bryan, who was participating in the Scopes Trial, expressed his interest in helping to establish a men's junior college in the  Station Apartment Association and is a Texas Apartment Association delegate. In 2008, he was recognized by his local apartment association, Bryan College Station Apartment Association, as its Maintenance Technician of the Year. He also was awarded TAA'S 2009 Mary Williams Mary Williams may refer to:
  • A fictional character on The Young and the Restless - see Mary Williams (Y&R)
  • The current Chief Secretary of the Isle of Man Government
  • The pseudonym of Kate Carew (1869–1960), American caricaturist.
 Maintenance Technician Award.

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Dennis Norris, CAMT

College Station, TX--Randor Management

National Apartment Leasing Professional of the Year

Shannon Birtwell, NALP

It is clear that Shannon Birtwell, NALP, is an ambitious individual--she began her career in the apartment industry before graduating from high school. Early in her career, Birtwell tackled the challenge of bringing two communities from zero percent occupancy to the high 90s, even setting a record at another lease-up by reaching 98 percent occupancy in a mere eight months. Birtwell has since settled in as the Leasing Manager for a luxury 550-unit community in the greater Boston Greater Boston is the area of the Commonwealth of Massachusetts surrounding the city of Boston, Massachusetts. While Metro Boston tends to be the "Inner Core" surrounding the City of Boston, Greater Boston overlaps the North and South Shores, as well as the MetroWest region.  area. She completed her NALP designation in 2007 and was awarded WinnResidential's 2008 Leasing Consultant of the Year for the most apartments rented in the company, which manages more than 78,000 units nationwide. Birtwell also was recognized by her local apartment association in Boston as the Rental Housing Association's 2008 National Apartment Leasing Professional of the Year. She holds a Bachelor of Science Noun 1. Bachelor of Science - a bachelor's degree in science
BS, SB

bachelor's degree, baccalaureate - an academic degree conferred on someone who has successfully completed undergraduate studies
 degree in Business Administration with a concentration in Marketing and Spanish from University of Vermont.

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Shannon Birtwell, NALP

Melrose, MA--WinnResidential

Professional Designate of the Year

Kara Kara (kär`ə), river, c.140 mi (230 km) long, NE European and NW Siberian Russia. It flows N from the N Urals into the Kara Sea, forming part of the traditional border between European and Asian Russia. It is navigable in its lower course.  Garst, CAPS

As a District Property Manager for UDR UDR n abbr (BRIT) (= Ulster Defence Regiment) → fuerza de seguridad de Irlanda del Norte

UDR (Brit) n abbr (= Ulster Defence Regiment) →
 Inc., Kara Garst, CAPS, is responsible for managing a portfolio totaling 2,800 units in Austin and Dallas. Because of her knack for creating and fostering teamwork, she has been able to retain 81 percent of her 62 employees since 2003. But even more so, Garst is known for finding time to mentor, volunteer and serve her state, local and national apartment associations. She is a delegate for the Texas Apartment Association (TAA TAA - Track Average Amplitude ) and serves on the TAA Education Conference committee. Garst serves as the tri-chair for the legislative committee and as the Austin Apartment Association President. She is an NAA NAA

Nomina Anatomica Avium.
 Leadership Lyceum Lyceum, gymnasium near ancient Athens
Lyceum (līsē`əm), gymnasium near ancient Athens. There Aristotle taught; hence the extension of the term lyceum to Aristotle's school of philosophers, the Peripatetics.
 graduate, an NAA delegate and a PAC Ambassador on behalf of NAA. In 2008, Garst earned the CAPS designation and, most recently, she was named TAA's Rita Kirby Regional Manager of the Year. In addition Garst and her family volunteer for several local charities, participating in clothing and food drives as well as back-to-school supply drives in her native Austin.

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Kara Garst, CAPS

Cedar Park Cedar Park could refer to
  • Cedar Park, Philadelphia, a neighborhood in Philadelphia, Pennsylvania
  • Cedar Park, Seattle, Washington, a neighborhood in Seattle, Washington
, TX--UDR

Association Executive of the Year

Kathy Vallie

For 11 years, Kathy Vallie has served as the Property Management Association of Michigan's (PMAM) Association Executive and, for just as long, she has lobbied the state to pass a housing inspection bill that would treat the apartment industry fairly. In 2008, after countless committee meetings, phone calls, letters and e-mails, her work translated into Public Act 408, which she estimates will save her members thousands of dollars each year. Vallie led PMAM to host an advanced instructor training course while still remaining within budget for 2008 and secured a new location for the association's annual education conference and trade show, which drew a crowd despite the worst snow storm in years. Also this year, Vallie spearheaded the formation of a Northern Michigan This article is about the region; for the university, see Northern Michigan University

Northern Michigan - or more properly Northern Lower Michigan - is a region of the U.S. state of Michigan, popular as a tourist destination.
 association chapter--the third new association Vallie has ushered into NAA in the past 11 years.

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Kathy Vallie

Property Management Association of Michigan

National Suppliers Council Achievement Award

Dave Schwehm

Since joining Time Warner Cable This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article.  more than 20 years ago, Dave Schwehm has been a valuable, versatile employee in operations and leadership and an active leader in the apartment industry and apartment associations. Serving as Senior Executive of National Sales for Time Warner Cable Community Solutions since 2005, Schwehm is now responsible for maintaining relationships with Time Warner's largest multifamily property owners. His company is a long-standing supporter of NAA and its Education Conference, sponsoring at the Platinum level. Schwehm is a member of NAA's National Suppliers Council (NSC NSC
abbr.
National Security Council

Noun 1. NSC - a committee in the executive branch of government that advises the president on foreign and military and national security; supervises the Central Intelligence Agency
) Executive Committee. He also serves on the National Multi Housing Council's Board of Directors. During his career with Time Warner Cable, Schwehm has worked in several areas of operations including installation/service, customer service, construction engineering, sales and sales management Sales Management Role and Goal
Importance of sales management is critical for any commercial organization. Expanding business in not possible without increasing sales volumes, and effective sales management goal is to organize sales team work in such a manner that ensures a
.

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Dave Schwehm

Time Warner Cable

Independent Rental Owner of the Year, 100 Units or less

Dana Lowry

In 1998, Dana Lowry left his corporate career in software development to work full-time actively managing his four apartment communities. The 1960s-era communities, all within a mile and a half of each other, offer affordable rents to the hourly wage earners in Colorado Springs Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. . He has remodeled 57 of his 74 apartment interiors from the original 45-year-old layout and strives to provide excellent customer service to his residents. Lowry has involved himself in the community, catering to the housing needs of domestic-violence victims, disaster victims and the homeless. Lowry has been an active member of the Apartment Association of Southern Colorado since he joined more than a decade ago, serving on the board since 2001. He has also been active on the state level, serving on the board of the Colorado Apartment Association for the past three years.

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Dana Lowry

Colorado Springs, CO--Grand West Properties, LLC (Logical Link Control) See "LANs" under data link protocol.

LLC - Logical Link Control
 

Independent Rental Owner of the Year, 101-500 units

John Raper

With his forward-thinking philosophy and dedication to maximizing his apartment community's potential, John Raper, Owner and President of Central Properties, Inc., has been able to capitalize on Cap´i`tal`ize on`   

v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>.
 the recent rental-market boom in Austin, Texas, increasing rents while improving the community's resident profile. Decreasing the number of short-term leases and increasing renewal percentages allowed Raper to invest in interior and exterior upgrades for his 108 units, increasing the community's value and overall income. Raper strives to maintain a family atmosphere for his residents and employees.

His community, Central Park Apartments, is located in the heart of Austin's entertainment, shopping and dining district. Raper has served on the board of the Austin Apartment Association and on many Texas Apartment Association committees. He is a graduate of the NAA Leadership Lyceum.

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John Raper, Austin, TX-Central Properties

Mid/High Rise, Post-2000, over 150 units

Ventura Lofts, Houston, TX--Southampton Management Inc.

With its 265 luxury units, Ventura Lofts Apartment Homes considers itself to be a "Class A++" apartment community. Units range from 952 to 1,635 square feet and feature high ceilings, oversized o·ver·size  
n.
1. A size that is larger than usual.

2. An oversize article or object.

adj. o·ver·size also o·ver·sized
Larger in size than usual or necessary.
 windows, stainless steel stainless steel: see steel.
stainless steel

Any of a family of alloy steels usually containing 10–30% chromium. The presence of chromium, together with low carbon content, gives remarkable resistance to corrosion and heat.
 appliances, plank and tile flooring, large island kitchens and front-loading washers and dryers. Ventura's community amenities include two resort-style pools, 2,500-square-foot fitness center with changing rooms
For other meanings, see Changing room (disambiguation).
Changing Rooms was a British television entertainment DIY show broadcast on the BBC. It is the game show that began the DIY show fad of the late 1990s.
, an 18-seat theater room, catering kitchen, five-story monitored parking garage and a complimentary Starbucks Coffee Bar. Ventura Lofts has helped to revitalize Houston's Westchase District and was nominated as "New Westchase District Business of the Year for 2008." Since Ventura's grand opening in May 2008, the community has averaged 16 leases per month, which is commensurate with high-end, exclusive properties. Ventura's CARES program, which encourages residents to give back, assists the management team in building the community.

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Garden/Townhouse

Pre-1979, Under 150 units

The Q at Maitland Maitland, FL--Carter-Haston

Developer Carter-Haston transformed the historic Packwood Apartments site near downtown Orlando Downtown Orlando, Florida is far removed from the famous attractions that draw tourists to the region.

There are several areas of downtown Orlando:
  • Uptown is bounded by Colonial Drive on the South and Lake Ivanhoe on the North.
, Fla., into The Q at Maitland, a 128-unit luxury apartment community with a blend of classic styling and urban sophistication so·phis·ti·cate  
v. so·phis·ti·cat·ed, so·phis·ti·cat·ing, so·phis·ti·cates

v.tr.
1. To cause to become less natural, especially to make less naive and more worldly.

2.
. The Q is located in the heart of downtown Maitland's Redevelopment Area, which features a new town center. The area within a one-mile radius of The Q boasts one of Central Florida's highest income levels--80 percent above the average household income for the Orlando MSA (Metropolitan Service Area) An urban area with at least 50,000 people plus surrounding counties. There are 306 MSAs and 428 RSAs (rural service areas) in the U.S. MSAs and RSAs are used to allocate cellular licenses. . The original 1960s-era construction contained 146 units in eight garden-style buildings with few amenities. After the renovation, all apartment homes range between 700 and 2,014 square feet and feature stylish cabinetry with granite countertops, garden-style patios and terraces, in-unit washers and dryers, and contemporary finishes in the kitchens, baths and foyers. The Q offers luxury amenities including a pool with tanning deck, outdoor summer kitchen, valet waste pick up and a fitness center with cardio theater.

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Garden/Townhouse

Pre-1979, Over 150 units

Westborough Greensboro, NC--Burkely Communities, LLC

When Burkely Communities LLC, acquired the Friendly Hills community in January 2007, the community's roofs were in visibly poor condition, the buildings were dirty and unkempt and the cracked sidewalks were disasters-in-waiting. Despite its challenges, Burkely saw the potential of the well-located, 1970s-era community--the 37-acre tract of land is located in a desirable area of Greensboro, N.C. Today, the renamed Westborough community is on an upward trajectory, thanks to Burkely's transformative approach. Step one was to assemble the right team. Step two was to build a relationship with its residents by establishing trust. Step three was to develop a vision for the new community. Burkely invested in repairing and upgrading the community's interior and exterior and solicited resident involvement, which succeeded in improving the public's perception of the community. Working with a marketing consultant, Burkely was able to shape the Westborough brand and build resident satisfaction and a sense of community.

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Garden/Townhouse

1980-1999, Over 150 units

AMLI AMLI Association of Medical Laboratory Immunologists  at Danada Farms Wheaton, IL--AMLI Residential

In June 2007, lightning struck the roof of one of AMLI at Danada's buildings, rendering 24 apartment homes uninhabitable. The staff of the 600-unit Chicago community acted quickly to ensure that all residents and pets were accounted for. With two-dozen units under renovation for six months, AMLI was faced with a $107,000 vacancy loss. By controlling expenses and pushing rents and occupancy, the community maintained positive net operating income for the year. After a $2 million renovation, the new building reopened in May 2008--and many prior residents chose to return "home" to their same apartments. AMLI at Danada encompasses 26 luxury apartment buildings on a 45-acre site. Management is committed to "going green" through energy reduction, green product procurement and employee and resident involvement. The AMLI at Danada staff's mantra is to "under promise and over deliver."

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Garden/Townhouse

Post-2000, Over 150 units

The Hamptons at Hunton Park

Glen Allen Glen Allen is the name of several places in the United States of America:
  • Glen Allen, Alabama
  • Glen Allen, Virginia
  • Glen Allen, Missouri
Glen Allen UK Television Announcer/Presenter who found fame on UKGOLD (1993-1997) presenting "The Vortex" around Dr.
, VA--Gumenick Properties

The Hamptons at Hunton Park, located on 30 acres in Richmond's prestigious west end of Henrico County, is a 300-apartment-home community offering one-, two- and three-bedroom units with 9-foot ceilings, two-tone paint textured walls, slate flooring and custom cabinetry. The 6,500-square-foot clubhouse features a stadium-seating movie theater, billiards billiards, any one of a number of games played with a tapered, leather-tipped stick called a cue and various numbers of balls on a rectangular, cloth-covered slate table with raised and cushioned edges.  parlor and fitness center. The Hamptons at Hunton Park has received awards as an outstanding community with superior curb appeal, and local civic leaders have praised the community as a model for similar sites elsewhere in the region. To maximize density while avoiding overcrowding overcrowding

overcrowding of animal accommodation. Many countries now publish codes of practice which define what the appropriate volumetric allowances should be for each species of animal when they are housed indoors. Breaches of these codes is overcrowding.
, the community employs a variety of building designs that range from two to four stories. By keeping close control of operating expenses Operating expenses

The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted.
, the community has proven to be a top performer in the Gumenick Properties portfolio.

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Mid/High Rise

Pre-1979, Under 150 units

Flint Goodridge Apartments

New Orleans New Orleans (ôr`lēənz –lənz, ôrlēnz`), city (2006 pop. 187,525), coextensive with Orleans parish, SE La., between the Mississippi River and Lake Pontchartrain, 107 mi (172 km) by water from the river mouth; founded , LA--HRI

Management Corp.

The Flint Goodridge Elderly Apartments once again brings new life to New Orleans' historic Flint Goodridge Hospital. The first medical center in Louisiana to provide medical training and residencies for African-Americans, the property was built in the 1930s and is listed in the National Register of Historic Places This article is about the U.S. Register. For the National Register of Historic Places in Canada see Canadian Register of Historic Places.

The National Register of Historic Places
. The site was converted to elderly apartments in 1989 and operated as such until sustaining severe damage during Hurricane Katrina Editing of this page by unregistered or newly registered users is currently disabled due to vandalism.  in August 2005. HRI HRI Horse Racing Ireland
HRI High Resolution Instrument
HRI Human-Robot Interaction
HRI Hellenic Resources Institute (Greece)
HRI Human Rights Internet (Ottawa, Canada) 
 Properties renovated the Flint Goodridge site and restored 89 units of low-income elderly housing to the city. At least 26 of the current residents lived in Flint Goodridge before the hurricane and, through the efforts of HRI Properties, have been able to return home. In May 2008, Flint Goodridge celebrated its grand reopening, and the community achieved 100 percent occupancy by September 2008.

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Mid/High Rise

Pre-1979, Over 150 units

Loft 27 Lowell, MA--WinnCompanies

Located in a former mill building dating back to the early 1900s, Loft 27 is a successful rehabilitation of a National Historic Landmark A National Historic Landmark (NHL) is a building, district, site, structure, or object, almost always within the United States, officially recognized by the United States government for its historical significance.  using smart growth principals. From the community's inception, WinnDevelopment strove for functionality and design, which are evident in the community's spacious lofts and community areas. With 173 SoHo-style loft apartments, the community features luxury one- and two-bedroom apartments averaging 1,600 square feet. By abiding by the historic requirements, Winn was able to secure state and federal tax credits. When pre-leasing began in June 2007, Loft 27 far exceeded expectations by meeting its goal of being 95 percent leased six months after the completion of Phase 2. With the rehabilitation of Loft 27 and the nearby Boott Mills, Winn has worked with the City of Lowell to reinvent the Hamilton Canal District, turning 15 acres of vacant mills into a dynamic neighborhood.

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Mid/High Rise

1980-1999, Under 150 units

Chelsea Village Chelsea, MA--Peabody Properties Inc.

Chelsea Village Elderly Apartments is a high-rise, affordable housing community located in urban Chelsea, Mass. Situated on the Admiral's Hill Campus--with its mix of condos, co-op housing, nursing homes, professional offices and a marina--Chelsea Village caters to seniors aged 62 and over and residents with disabilities. The community's resident services program is designed to meet the needs of both populations, offering a wide range of onsite services, including service referrals, a calendar of activities, wellness programming and 24-hour emergency response. The Chelsea team includes a full-time resident services coordinator (RSC RSC Royal Society of Chemistry (UK)
RSC Royal Shakespeare Company
RSC Responsabilidad Social Corporativa (Spanish: corporate social responsibility)
RSC Royal Society of Canada
) who provides resident interventions, advocacy, lease education, short-term case management and requests for reasonable accommodations reasonable accommodations A standard of providing for a worker's or customer's needs, as mandated by the ADA, which requires that a business make appropriate changes in the environment to accommodate those with mental or physical disabilities as long as such . The RSC also coordinates activities and programs, including blood pressure screenings, diabetes workshops, arts and crafts arts and crafts, term for that general field of applied design in which hand fabrication is dominant. The term was coined in England in the late 19th cent. as a label for the then-current movement directed toward the revivifying of the decorative arts.  and bingo. Chelsea Village's occupancy exceeded 99 percent from August 2OO7 to 2008.

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Mid/High Rise

1980-1999, Over 150 Units

Lake Arbor Towers Mitchellville, MD--The Dolben Company Inc.

Built in 1989 and purchased by The Dolben Company in 1998, Lake Arbor Towers is a luxury high-rise apartment community overlooking a 22-acre lake in Michellville, Md. Residents enjoy a private swimming pool, sundeck, 24-hour fitness center and elegant clubroom club·room  
n.
A room used for meetings or activities of a club.

Noun 1. clubroom - a room used for the activities of a club
. Expansive balconies and patios allow residents to take in the community's spectacular views, nestled amid towering pines and beautifully landscaped grounds. In February 2007, Lake Arbor Towers underwent a $3.3 million renovation that included complete interior renovations for the community's 202 units, roof replacement, HVAC (Heating Ventilation Air Conditioning) In the home or small office with a handful of computers, HVAC is more for human comfort than the machines. In large datacenters, a humidity-free room with a steady, cool temperature is essential for the trouble-free  replacements and office and lobby renovations. While the market area averaged a turnover ratio of approximately 56 percent, Lake Arbor Towers has maintained a turnover ratio of 40 percent or less for the past three years. The Lake Arbor team strives to uphold Dolben's management philosophy that "resident satisfaction is the key to success."

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Mid/High Rise

Post -000, Under 150 Units

Evergreen at Rockwall Rockwall, TX--Churchill Residential

The 144-unit Evergreen at Rockwall, located in Rockwall, Texas Rockwall is a city in Rockwall County, Texas (USA). It is part of the Dallas/Fort Worth Metroplex. The population was 17,976 at the 2000 census. It is the county seat of Rockwall CountyGR6. The name is derived from a geological formation. , overcame many challenges during its lease up before achieving 100 percent occupancy in March 2009. After breaking ground in 2007, Evergreen at Rockwall, a community for independent seniors age 55 and older, endured construction delays and continuing construction around the community's main point of entry, severely hampering drive-by traffic. To add to the challenges, after all the exterior stone had been installed and residents had begun moving in, the city required the developers to remove the material and install a different type of stone. Residents were subjected to noise, debris and construction personnel, but despite these obstacles, Evergreen at Rockwall was able to meet its aggressive lease-up budget while receiving rave resident reviews. Evergreen's resident wellness programs aim to extend residents' independent years--the community's activity calendar is packed with activities ranging from Wii bowling to Bible studies.

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Communications Award

Lubbock Apartment Association

With a goal to provide an innovative, cost-effective and quantifiable means for members to reach potential residents online, the Lubbock Apartment Association (LAA LAA Los Angeles Angels (baseball team)
LAA Local Area Agreements (UK)
LAA Latin American Association
LAA Lifetime Achievement Award
LAA Locally Administered Address
LAA Library Association of Alberta
) launched the LubbockApartments.com Web site. While owner members have the option of upgrading their listings with virtual tours Virtual Tours
The phrases panoramic tour and virtual tour are often used to describe a variety of video and photographic based media. The word panorama indicates an unbroken view, so essentially, a panorama in that respect could be either a series of photographs or panning video
 and banner ads, the site also offers free listings for LAA owner members and a free buyers guide listing for supplier partners. In a random survey of members, one local apartment firm reported receiving 940 leads from the site--264 of which translated into leases. The site receives 3.5 million hits and more than 12,000 unique visitors A count of how many different people access a Web site. For example, if a user leaves and comes back to the site five times during the measurement period, that person is counted as one unique visitor, but would count as five "user sessions.  each month, and in the past three years, has generated a 50 percent increase in unique visitors. The "members' area" of the Web site provides access to association news, resources and a calendar of events. With the profits generated from the site, LAA reinvests in membership development, education programs and community service projects.

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Community Service Award

Arizona Multihousing Association

Since the formation of its Big Hearts for Little Hands committee in 2004, the Arizona Multihousing Association has raised more than $300,000 to aid homeless families through the UMOM/New Day Care Centers. This year's four-month fundraising campaign involved approximately 600 member communities in metropolitan Phoenix, Tucson, Flagstaff Flagstaff, city (1990 pop. 45,857), seat of Coconino co., N Ariz., near the San Francisco Peaks; inc. 1894. Lumbering, ranching, and a lively tourist trade thrive in the region, where many ruined pueblos, numerous state parks, several lakes, and large pine forests  and Sierra Vista. Participating apartment managers solicited $1 donations from their residents, raising more than $20,000 statewide. In addition to donations, AMA (Automatic Message Accounting) The recording and reporting of telephone calls within a telephone system. It includes the calling and called parties and start and stop times of the call.  members have contributed countless hours to assist in the renovation and rehabilitation of two former hotels to serve as temporary housing for UMOM UMOM United Methodist Outreach Ministries
UMOM Ultimate Mall Of Malls
 Center families. With the help of AMA volunteers, UMOM serves more than 500 dinners each night, facilitates a children's reading program and runs a clothes closet and store. AMA volunteers augment UMOM's two-person paid maintenance staff, helping to ensure cost-effective repairs and maintenance for the 80-unit facility.

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Education Award

Property Management Association of Michigan

Nearly half of the Property Management Association of Michigan's (PMAM) membership attended its sixth annual GLAStar Education Conference in 2008, helping the association exceed its revenue goals and generate a profit of more than $14,000. Of the 800 members invited to the event, 380 participated, a 50-person increase over 2007. PMAM distributed the majority of the conference profits to its four local chapters, based on the percentage of members who participated, thus ensuring the associations did not compete for education dollars. PMAM drew national speakers and crafted a well-rounded education program, which received outstanding member reviews. Keynote speaker Chad Hymas--the association's first non-apartment-industry keynote--shared his story of inspiration and hope and elicited the best reviews of any previous keynote speaker: Other presenters included Alex Jackiw, who spoke on managing different generations; Lisa Trosien, who spoke on marketing and technology; and Andrew Botieri, who delivered a presentation on leadership.

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Government Affairs Award

Property Management Association of Michigan

Since 1997. the Property Management Association of Michigan (PMAM) had fought to mitigate the burden of onerous housing inspections for "good" rental housing providers. In 2008. the association's 11 years of hard work paid off with the passage of Senate Bill 635 into Public Act 408. With the passage of the act. PMAM succeeded in shifting inspection resources to housing providers who put residents at risk. while rewarding community managers with solid safety records. The new law also amends the reporting structure of municipalities to prove that a reasonable fee is being charged and that all fees are related to performing inspections. To achieve this victory, state and local affiliates encouraged their members to participate in a grassroots effort to contact legislators by phone, fax and e-mail. The bill's passage ensures that PMAM members, who own more than 120,000 apartment homes statewide, will save thousands of dollars in inspection fees by increasing the inspection certificate from two to six years for compliant housing providers.

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COPYRIGHT 2009 National Apartment Association
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2009 Gale, Cengage Learning. All rights reserved.

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Publication:Units
Date:Sep 1, 2009
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