2006 Executive Elite Global Summit of the Americas Held in the Dominican Republic; Event Brings Together Key Industry Leaders to Discuss Contact Center/Shared Services Center & BPO Industry Issues.SANTO DOMINGO Santo Domingo, pueblo, United States Santo Domingo (sän'tə dəmĭng`gō), pueblo (1990 pop. 2,866), Sandoval co., N central N.Mex., on the Rio Grande; founded c.1700 after earlier pueblos were destroyed by floods. , Dominican Republic Dominican Republic (dəmĭn`ĭkən), republic (2005 est. pop. 8,950,000), 18,700 sq mi (48,442 sq km), West Indies, on the eastern two thirds of the island of Hispaniola. The capital and largest city is Santo Domingo. -- President Fernandez to Position Country as Regional Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in Center The fifth annual Summit of the Americas The Summit of the Americas is the name for one of a sequence of summits bringing together the countries of the Americas for discussion of a variety of issues. These encounters are organized by a number of multilateral bodies led by the Organization of American States. focused on strategic sourcing for the Contact/Shared Service Center and BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra Industry Contact Center/BPO was held in Santo Domingo, Dominican Republic. The Summit of the Americas is part of the Summit Circuit, which is owned and produced by MT Summit Productions, Ltd. The Summit brought together more than three hundred industry experts, suppliers, vendors and government leaders to discuss the global contact/shared services center and business process outsourcing (BPO) industry. Analysts estimate the global BPO industry to be $382.5 billion. It is expected to grow to $641 billion by 2009. At the Summit, Dr. Lionel Fernandez, President of the Dominican Republic delivered an enthusiastic endorsement of the global BPO industry. President Fernandez discussed the country's major advantages in attracting firms to locate their contact center/BPO operations to the Dominican Republic. These include state-of-the art telecommunications, modern infrastructure, highly competitive labor costs and an enthusiastic skilled labor force. "We were honored to host the first Summit to be held in Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. . The global business process outsource industry is now estimated to over $100 billion and growing. The industry now ranges from providing basic telemarketing services to providing complex professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. on a remote basis- such as accounting and health care services," said Mr. Eddy Martinez, Executive Director of the Center for Exports and International Investments for the Dominican Republic. "We in Dominican Republic now have over 35 centers that provide services that cross all industry disciplines. Our objective is to significantly increase our contact center/BPO industry sector by partnering with many of the firms represented at the Summit," concluded Mr. Martinez. "The folks in the Dominican Republic put on a first class event. Moreover, the country is taking a leadership role in forming the first Caribbean/Central American chapter of the American Telemarketing Association (ATA (1) (AT Attachment) The specification for IDE drives. See IDE. (2) See analog telephone adapter. ATA - Advanced Technology Attachment ). The ATA represents its members on critical industry issues. The inclusion of the Dominican Republic represents a major expansion of the ATA to the Caribbean region," said Mr. Tim Searcy, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of the American Teleservices Association (ATA). "Avaya was one of the key Executive Sponsors of the Summit of the Americas. We were excited that this year's Summit was held in the Dominican Republic. The country is emerging a major regional center for near shore operations to North America. We have seen a significant expansion in the number of new contact centers being established in the country," said Mr. Edwin Figueroa, Vice President Sales CALA CALA Citizens Against Lawsuit Abuse CALA Chinese American Librarians Association CALA College of Architecture and Landscape Architecture CALA Central America / Latin America CALA Center on Animal Liberation Affairs CALA California Assisted Living Association , Avaya. "The Caribbean & Latin America are evolving quickly Impressive growth has been recognized, accenting the Americas region as a significant market for those corporations seeking nearer to home shore solutions," said Ms. Lynne Maruyama, Managing Partner, Summit Circuit/MT Summit Productions Ltd. " The Dominican Republic, along with partners Avaya and INDOTEL, won the bid as the location of choice because of their strength and enthusiasm in pursuing advancement in this industry," concluded Ms. Maruyama. Learn more about the Dominican Republic at www.cei-rd.gov.do/english Learn more about the American Teleservices Association at www.ata.org Learn more about the Contact Center Summit at www.summittcircuit.com or call +1-416-691-6526 Learn more about Avaya at www.avaya.com |
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