2005 product of the Year awards.Each year, Customer Inter@ction Solutions[R] magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Listed here are products and services that we've judged to have gone the extra mile to help improve both the customer experience and the ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the companies that use them. It is these companies' contributions that lead the way in making the contact center technology industry the dynamic field that it is today. The winning companies are broken down by general market category. In the February issue of Customer Interaction Solutions, we will expand upon the simple list you see here, and include brief write-ups detailing each company's award-winning solution, making it easier for readers to drill down and find the solutions they're looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. . For now, rest assured that each of the companies presented on these pages brought a product or solution to market in 2005 that is certainly deserving of your attention. Congratulations to the winners. Contact Center Suites Amcat Amcat Contact Center Suite, Enterprise Edition www.amcat.com eGain Communications eGain ServiceExpress www.egain.com M1 Global Solutions, Inc. Business Convergence Platform www.m1global.com Noble Systems Noble RepliServer www.noblesys.com Nortel Networks (Nortel Networks Limited, Brampton, Ontario, www.nortelnetworks.com) A world leader in telecommunications products, which includes switching, wireless and broadband systems for service providers and carriers, telephones and systems for residential and business users, computer telephony CallPilot 4.0 www.nortelnetworks.com Samsung Business Communication Systems OfficeServ 7200 Converged Communications Platform www.samsung.com/bcs SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions Inc. CPS [E.sup.2] Version 2.0 www.ser.com Siemens Communications Inc. HiPath ProCenter Standard V6.5 www.siemensenterprise.com/procenter Transera Communications, Inc. Seratel www.transerainc.com CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Amae Software Amae CI Suite www.amaesoftware.com Aplicor, Inc. Aplicor CRM www.aplicor.com Astute Solutions ePowerCenter www.astutesolutions.com Cincom Systems (Cincom Systems, Inc., Cincinnati, OH, www.cincom.com) One of the largest and most experienced software companies in the world. Founded in 1968 by Thomas Nies, who has the distinction of being the longest-serving company chief in the industry, Cincom sells manufacturing, financial and Cincom Synchrony synchrony /syn·chro·ny/ (-krah-ne) the occurrence of two events simultaneously or with a fixed time interval between them. atrioventricular (AV) synchrony 6.1 www.cincom.com Digisoft--A TouchStar Software Company eTelescript Guest Mode www.digisoft.com Maximizer Software This article or section has multiple issues: * It does not cite any references or sources. Please help improve this article by citing reliable sources. * It reads like an advertisement and needs to be rewritten in a neutral point of view. Maximizer Enterprise 9 www.maximizer.com NetSuite NetSuite CRM+ www.netsuite.com Oncontact Software Oncontact V www.oncontact.com Portrait Software Portrait Foundation www.portraitsoftware.com RightNow Technologies RightNow Technologies NASDAQ: RNOW is a U.S. software company that develops customer relationship management (CRM) software for small and mid-market businesses. It is incorporated in Delaware and headquartered in Bozeman, Montana. RightNow CRM 7.5 www.rightnow.com Sage Software Sage CRM www.sagecrm.com SAS Institute Inc. SAS (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. Marketing Automation 4.3 www.sas.com Sendia Corporation Sendia WorkSpace CRM www.sendia.com SugarCRM Sugar Enterprise Edition www.sugarcrm.com Tigerpaw Software, Inc. Tigerpaw CRM+ www.tigerpawsoftware.com Dialing Solutions TouchStar Software Dial-On-Demand www.touchstarsoftware.com Disaster Recovery/Alerting AMTELCO Red Alert www.redalertsystem.com Prosodie Interactive InfoCast www.prosodieinteractive.com Display Technologies/Dashboards Symon Communications Inc. SDA SDA abbr. specific dynamic action Serotonin dopamine antagonist (SDA) The newer second-generation antipsychotic drugs, also called atypical antipsychotics. (Symon Digital Appliance) Series www.symon.com Informiam ClearPath for Contact Centers www.informiam.com Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) Plum Voice Portals MedTalk www.plumvoiceportals.com IP Contact Center Platforms Aspect Software Aspect Uniphi Suite v6.1 www.aspect.com Avaya Avaya IP Office with Microsoft CRM www.avaya.com Cisco Systems Cisco IP Contact Center Enterprise Edition www.cisco.com CosmoCom CosmoCall Universe 4.5 www.cosmocom.com deltathree Launch Ready Outsourced Platform Solution www.deltathree.com Eagle IP LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control EagleACD www.eagleacd.com Five9 Virtual Contact Center www.five9.com FrontRange Solutions IP Contact Center (IPCC See IMS Forum. ) 5.0 www.frontrange.com Genesys Telecommunications Labs, Inc. Genesys Enterprise Telephony Software (GETS) www.genesyslab.com Interactive Intelligence Inc. Customer Interaction Center (CIC CIC circulating immune complexes. CIC Circulating immune complexes. See Immune complexes. ) www.inin.com Kayote Networks, Inc. FronTier--Advanced VoIP Traffic Management System www.kayote.com Telephony@Work Dynamic Customer Satisfaction Management www.telephonyatwork.com Vertical Communications TeleVantage 7 www.vertical.com Knowledge Management/Business Intelligence Envision The Envision Report Server www.envisioninc.com InQuira Inc. InQuira www.inquira.com Knova Software Knova 6.5 www.knova.com Latigent LLC BlueVue II www.latigent.com OutStart OutStart Participate V2006 www.outstart.com Performance Management/Training Aon Consulting REPeValuator www.aon.com/tsc/repevaluator Co-nexus, Inc. CXM CXM Canmex Minerals Corporation (stock symbol) Agent Portal www.4cxm.com Enkata Enkata 5 www.enkata.com etalk Qfiniti Enterprise www.etalk.com Merced Systems Merced Performance Suite www.mercedsystems.com Onyx Software Onyx Process Manager www.onyx.com Opus Group (a division of Verint Systems) Opus Suite www.theopusgroup.com Ulysses Learning CallMentor Learning and Performance Improvement System www.ulysseslearning.com Verint Systems Inc. ULTRA IntelliMiner 9.4 Performance Intelligence www.verint.com Salesforce Automation Concurrent Technologies CT.SFA See sales force automation. SFA - Sales Force Automation www.concurrenttechnologies.com VanillaSoft, Inc. VanillaSoft www.vanillasoft.com Speech Technologies Nexidia Nexidia Enterprise Speech Intelligence 5.0 www.nexidia.com Utopy, Inc. Utopy SpeechMiner 3.5 www.utopy.com Vicorp UK Limited xMP www.vicorp.com Surveys/Feedback Benchmark Portal Echo Customer Feedback Solution www.benchmarkportal.com Testing Solutions Empirix Inc. Hammer Service Assurance for Cisco CVP CVP central venous pressure. CVP abbr. central venous pressure CVP central venous pressure. CVP Central venous pressure, see there www.empirix.com Web-based Customer Service Citrix Online Citrix GoToAssist www.citrixonline.com Glance Networks Inc. Glance 2.0 www.glance.net Inter-Tel, Incorporated Inter-Tel Remote Support www.inter-tel.com KANA Software KANA Response www.kana.com LivePerson Inc. Timpani timpani: see kettledrum. timpani or kettledrums Large bowl-shaped drums with pedal mechanisms for altering their pitch by changing the membrane's tension. The timpani are the principal orchestral percussion instruments. 7.5 www.liveperson.com NextNine NextNine Service Automation www.nextnine.com Spanlink Communications Spanlink's Web Q & A www.spanlink.com Toshiba America Information Systems Toshiba Video Communication System www.telecom.toshiba.com Workforce Management/Performance Optimization IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corporation TotalView Workforce Management System, v3.9 www.iex.com Inova Solutions, Inc. Inova Performance Optimization Suite 5.1 www.inovasolutions.com Left Bank Solutions Monet WFM (1) (Wired For Management) A specification from Intel for a PC that can be centrally managed in a network. It must be DMI compliant, be accessible by a management server prior to booting, contain instrumentation for component discovery and identification and OnDemand www.leftbanksolutions.com Witness Systems Witness Systems' Impact 360 www.witness.com If you are interested in purchasing reprints of this article (in either print or PDF (Portable Document Format) The de facto standard for document publishing from Adobe. On the Web, there are countless brochures, data sheets, white papers and technical manuals in the PDF format. format), please visit Reprint Management Services online at www.reprintbuyer.com or contact a representative via e-mail at tmcnet@reprintbuyer.com or by phone at 800-290-5460. For information and subscriptions, visit www.TMCnet.com or call 203-852-6800. |
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