2004 NAA Education Conference & exposition: June 24-26, 2004: Las Vegas Hilton & Convention Center.SPOTLIGHT Spotlight can refer to at least three types of lighting:
A MESSAGE FROM THE CONFERENCE CHAIR, BILL WOLLINGER. The 2004 NAA NAA Nomina Anatomica Avium. Education Conference Committee joins me in inviting you to experience the largest national show in the multifamily housing industry--the 2004 NAA Education Conference & Exposition, June 24-26 in Las Vegas, NV. Fitting with the 2004 Education Conference theme, Spotlight on Success, NAA once again offers superior education sessions, quality exhibits and numerous networking opportunities for conference attendees. The 2004 NAA Education Conference & Exposition offers you incredible value for your registration dollar. NAA's primary Conference goal is to educate attendees about current topics in the industry, provide attendees with ideas and take home tools on issues affecting their professional growth and their bottom line. Expert speakers in critical areas like customer service, fair housing, professional development, personnel/HR, marketing, industry trends, leadership, risk management and personal growth will enhance your conference experience. Please study the list of education sessions and highlights on pages 6-9 of this brochure for the complete education schedule. Back by overwhelming demand are Albert Albert, German churchman Albert, 1490–1545, German churchman, cardinal of the Roman Catholic Church. A member of the house of Brandenburg, he became (1514) Archbishop of Mainz. Mensah, Larry Lar´ry n. 1. Same as Lorry, or Lorrie. Johnson and Dan Thurmon, who wowed 2003 NAA Education Conference attendees with their sessions on customer service and personal growth. To this trio we have added: Nancy Friedman Fried·man , Milton Born 1912. American economist. He won a 1976 Nobel Prize for his theories of monetary control and governmental nonintervention in the economy. Noun 1. , a motivational speaker A motivational speaker is a professional speaker, facilitator or trainer who speaks to audiences, usually for a fee. The keynote speech generally takes place either at the beginning of the event, or the close of the event. who specializes Un giving "how to" techniques; Linda A set of parallel processing functions added to languages, such as C and C++, that allows data to be created and transferred between processes. It was developed by Yale professor David Gelernter, when he was a 23-year old graduate student. Larsen Larsen may refer to: In engineering:
In addition to the education sessions, timely keynote keynote /key·note/ (ke´not) in homeopathy, the characteristic property of a drug that indicates its use in treating a similar symptom of disease. speakers at the General Sessions will give attendees an incomparable (mathematics) incomparable - Two elements a, b of a set are incomparable under some relation <= if neither a <= b, nor b <= a. personal experience. On Thursday Thursday: see week. , June 24 at the Opening General Session, General Tommy Franks Tommy Ray Franks (born June 17, 1945 in Wynnewood, Oklahoma) is a retired General in the United States Army, previously serving as the Commander of the United States Central Command, overseeing United States Armed Forces operations in a 25-country region, including the Middle East. (Ret.) will address the NAA audience on "Leadership, Management and The Difference." As Commander in Chief, United States Central Command "Central Command" redirects here. For the Israeli command, see Central Command (Israel). The United States Central Command (CENTCOM) is a theater-level Unified Combatant Command unit of the U.S. armed forces, established in 1983 under the operational control of the U. , General Franks led the U.S. troops daring operations in Afghanistan Afghanistan (ăfgăn`ĭstăn', ăfgän'ĭstän`), officially Islamic Republic of Afghanistan, republic (2005 est. pop. 29,929,000), 249,999 sq mi (647,497 sq km), S central Asia. and the War on Iraq Iraq or Irak (both: ēräk`, ĭrăk`), officially Republic of Iraq, republic (2005 est. pop. 26,075,000), 167,924 sq mi (434,924 sq km), SW Asia. . Political consultants James Carville James Carville (born October 25, 1944) is an American political consultant, commentator, media personality and pundit. Known as the Ragin' Cajun, Carville gained national attention for his work as the lead strategist of the successful presidential campaign of then-Arkansas and Mary Matalin Mary Joe Matalin (born August 19, 1953) is an American political strategist and consultant. She is known for her work with the Republican Party. She was an assistant to President George W. Bush and counselor to Vice President Dick Cheney until 2003. will invigorate in·vig·or·ate tr.v. in·vig·or·at·ed, in·vig·or·at·ing, in·vig·or·ates To impart vigor, strength, or vitality to; animate: "A few whiffs of the raw, strong scent of phlox invigorated her" the NAA crowd on Friday Friday: see Sabbath; week. Friday young Indian rescued by Crusoe and kept as servant and companion. [Br. Lit.: Robinson Crusoe] See : Servant , June 25 by discussing "All's Fair All's Fair was an American television situation comedy that aired on CBS from 1976 to 1977. The show co-starred Richard Crenna as a conservative political columnist and Bernadette Peters as a liberal photographer. : Love, War and Politics." With the 2004 United States presidential election United States presidential elections determine who serves as president and vice president of the United States for four-year terms, starting at midday on Inauguration Day, which is January 20 of the year after the election. just around the corner, what a great opportunity to hear how the race is heating up and what to expect as Election Day approaches. During the three-day NAA Education Conference & Exposition, more than 450 exhibit booths will be filled with companies showcasing their latest products and services to help multifamily housing professionals stay at the top of their game in today's competitive market. The trade show floor will provide an opportunity to discuss products and services with supplier partners committed to your success. While on the tradeshow floor, be sure to take advantage of the hourly cash giveaways, ranging from $1,000-$3,000. In addition, be sure to check out the Grand Prize Giveaway, sponsored by the Platinum sponsors, to be awarded on Saturday Saturday: see week; Sabbath. afternoon. One lucky conference attendee at·tend·ee n. One who is present at or attends a function. See Usage Note at -ee1. attendee Noun a person who is present at a specified event Noun 1. will walk away with their choice of: a three year lease on a 2004 BMW BMW in full Bayerische Motoren Werke AG German automaker. Founded as an aircraft engine manufacturer in 1916, the company assumed the name Bayerische Motoren Werke and became known for its high-speed motorcycles in the 1920s. Z4 Roadster, the title to a 2004 Mustang mustang [Sp. mesteño=a stray], small feral horse of the W United States. Mustangs are descended from escaped Native American horses, which in turn were descended from horses of North African blood, brought to the New World by the Spanish c.1500. convertible or $25,000 cash. Which one would you choose? After all of the education sessions and exhibits during the day, save some energy for the fun and exciting evening events that we have planned! On Thursday night, join your fellow attendees at the Opening Party, to be held at the New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of New-York Hotel and Casino casino or cassino (both: kəsē`nō). 1 Card game played with a full deck by two to four players. Its origins are obscure though it probably traces back to the Italian game of Scopa. . NAA will have entertainment, New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. cuisine Cuisine (from French cuisine, "cooking; culinary art; kitchen"; ultimately from Latin coquere, "to cook") is a specific set of cooking traditions and practices, often associated with a specific culture. and the perfect site for attendees to kick-off kick-off noun (Informal) start, opening, beginning, commencement, outset, starting point, inception kick-off kick n (Sport) → coup m the conference on a high-note. Use this exciting opportunity to connect with your fellow attendees and enjoy a taste of Las Vegas! Then, on Saturday evening, plan on getting down with The Four Tops at the Closing Gala as they sing their hits, including: Baby I Need Your Loving, Ain't ain't Nonstandard 1. Contraction of am not. 2. Used also as a contraction for are not, is not, has not, and have not. Usage Note: Ain't has a long history of controversy. No Woman (Like the One I Got), I Can't Help Myself (Sugar Pie Sugar pie is a typical dessert of northern France, Belgium and Québec. It is a single crust pie made from flour, butter, salt, vanilla, and brown sugar or maple syrup (sometimes both). It is similar to American pecan pie, but without the pecans, or English Canadian butter tarts. Honey Bunch) and Reach Out, I'll I'll Contraction of I will. I'll I will or I shall I'll will ~shall Be There. Join multifamily housing industry professionals from across the nation at the 2004 NAA, Education Conference & Exposition. Invest in yourself, your company and your industry. You will not find a better opportunity to learn, grow and network. I look forward to welcoming you to Las Vegas in June. Bill Wollinger, WinnResidential 2004 NAA Education Conference Chair 2004 EDUCATION CONFERENCE COMMITTEE CHAIR: * Bill Wollinger WinnResidential COMMITTEE MEMBERS: * SH Ansel--Gables Residential Services * Jim Arbury--NAA/NMHC * Linn linn n. Scots 1. A waterfall. 2. A steep ravine. [Scottish Gaelic linne, pool, waterfall.] Atkinson--BellSouth * Tom Beaton--The Dolben Company, Inc. * Larry Bellack, CA--Sears Contract Sales * Pam Bennett, CAE--Apt. Assn. of Greater Philadelphia Philadelphia, ancient cities Philadelphia, name of several ancient cities. One was in Lydia, W Asia Minor (now W Turkey). At the foot of Mt. Tmolus and near the location of modern Alaşehir, it was founded in the 2d cent. B.C. * Mitchell Mitchell, city (1990 pop. 13,798), seat of Davison co., SE S.Dak.; inc. 1881. Mitchell is a trade, distribution, and shipping center for a dairy and livestock area. Blatt--Coinmach Corporation * Marcia Marcia can refer to:
* Marjorie Marjorie is a female given name meaning "pearl" . Nicknames Marge, Margie, Marj and Maggie are common nicknames of Marjorie. Cook--Florida Apartment Association * Tamela Coval--Apartment Finder * Deane Deane may mean: Places
* Terry Feinberg--Arizona Multihousing Association * Omer 'Butch' Gaudette--Whirlpool Corporation * Lucas Lucas (l  `kəs), variant of Luke. Haldeman--RENTNET
* Jeff Hall, CAE--Houston Apartment Association * Debbie Debbie (or Deb) is a fairly common given name, usually feminine, short for Deborah (or Debra) (which means "bee" in Hebrew) and is popular in most English-speaking countries. It reached its height of popularity in the United States in the 1970s. Haukenberry--Apt. Assn. of Kansas City Kansas City, two adjacent cities of the same name, one (1990 pop. 149,767), seat of Wyandotte co., NE Kansas (inc. 1859), the other (1990 pop. 435,146), Clay, Jackson, and Platte counties, NW Mo. (inc. 1850). * Mike J. Hendel--The Home Depot The Home Depot (NYSE: HD) is an American retailer of home improvement and construction products and services. Headquartered in Vinings, just outside Atlanta in unincorporated Cobb County, Georgia, Home Depot employs more than 355,000 people and operates 2,164 big-box Supply * Hap Hunnicutt--Equity Development Company * Rob Johnston Johnston, town (1990 pop. 26,542), Providence co., N central R.I., a suburb of Providence; inc. 1759. Among its manufactures are jewelry, textiles, and fabricated metals. Johnston is the home of several insurance companies. , CPM (1) (Critical Path Method) A project management planning and control technique implemented on computers. The critical path is the series of activities and tasks in the project that have no built-in slack time. CAPS--First Communities * Kristi Kristi may refer to:
* Todd Todd , Sir Alexander Robertus 1907-1997. British chemist. He won a 1957 Nobel Prize for his study of nucleic acids and nucleotide structures. Katler, CAS--Rent.com * Pat Keller--Apartment Guide * John Lafferty--Greater Boston Boston, town, England Boston, town (1991 pop. 26,495), E central England, on the Witham River. Boston's fame as a port dates from the 13th cent., when it was a Hanseatic port trading wool and wine. Having recovered from a decline in the 18th and 19th cent. Real Estate Board * Lyn n. 1. A waterfall. See Lin. Lansdale--Avalon Bay Communities, Inc. * Bruce Bruce, Scottish royal family descended from an 11th-century Norman duke, Robert de Brus. He aided William I in his conquest of England (1066) and was given lands in England. Lavine--Equity Residential * Sarah Malone, CAS--For Rent Magazine * John Mitchell--Apt. Assn. of Tarrant County, Inc. * Lynne Moistner, CAE (1) (Computer-Aided Engineering) Software that analyzes designs which have been created in the computer or that have been created elsewhere and entered into the computer. .--Apt. Assn. of Indiana Indiana, state, United States Indiana, midwestern state in the N central United States. It is bordered by Lake Michigan and the state of Michigan (N), Ohio (E), Kentucky, across the Ohio R. (S), and Illinois (W). * Arthur Nissman--ARCS Commercial Mortgage * Linda Paqe, CPM ARM--Edwin Raskin Co. * Kathy Powell, CAE--Triangle Apt. Assn. * Tony Pusateri, CPM, CAPS--Equity Residential Properties * Kathy Ra, CAM--United Dominion dominion, power to rule, or that which is subject to rule. Before 1949 the term was used officially to describe the self-governing countries of the Commonwealth of Nations—e.g., Canada, Australia, or India. Realty realty n. a short form of "real estate." (See: real estate) REALTY. An abstract of real, as distinguished from personalty. Realty relates to lands and tenements, rents or other hereditaments. Vide Real Property. Trust * Marc Rossenwasser--Meadow Wood Property Company * Rasa Selman--Bryan-College Station Apt. Assn. * Anna Swann, CPM--Julian LeCraw & Company, Inc. * Michael Tompkins Michael Tompkins (born in 1960 in Iowa) is an expert in Chinese martial arts. He is most recognized for his Choy Lay Fut style of Kung Fu. He is also proficient in Bak Mei, Tibetan White Crane, Hung Gar, Chinese weapons and Lion dance. , CCIM CCIM Certified Commercial Investment Member CCIM Centro Cultural Islámico de México CCIM Client Component Installation Manager (Microsoft) CCIM Comité Consultatif pour l'Informatique Médicale CCIM Command Computer Input Multiplexer , CPM--Julian LeCraw & Company, Inc. * Dave Watkins--Greystar Management Services * Scott Wilkinson--BNP Residential Properties, Inc. * Mark Williams--Apt. Assn. of Metro Denver
CONFERENCE HIGHLIGHTS
THURSDAY, JUNE 24
8:00AM-8:45AM CONFERENCE ORIENTATION
This is the perfect networking opportunity if you are new to NAA or if
this is your first NAA Education Conference. Join us for a continental
breakfast and learn how to make the most of your education conference
experience. Mingle and interact with new members, first-time meeting
attendees and the NAA Board and committee members.
12:00PM-1:00PM NEW! THURSDAY BOX LUNCH
In between the end of the education sessions and the Opening General
Session on Thursday, NAA will provide a complimentary box lunch in
the Las Vegas Hilton Foyer for conference attendees. Enjoy a delicious
lunch and network with your peers as you prepare for the Opening
General Session.
1:00PM-2:30PM OPENING GENERAL SESSION
GENERAL TOMMY FRANKS (RET.)
"LEADERSHIP. MANAGEMENT ... AND THE DIFFERENCE"
General Tommy Franks (Ret.) will address the NAA audience on
"Leadership, Management and the Difference," illuminating the
difference between managing people and leading them to be responsible,
empowered and confident. Attendees will learn how to turn managers
into leaders and how to exponentially increase the overall
effectiveness of their organization. A lifelong military career
prepared highly decorated Four-Star General Tommy Franks for the
command of his life--leading a coalition of more than 60 nations to
victory in the wars in Iraq and Afghanistan. A true war hero and
former Commander in Chief, U.S. Central Command (2000-2003), General
Franks' talks bring his triumphant tactics and strategies to
audiences. Join NAA Conference attendees for an enlightening
afternoon as General Franks shares his insight on being a leader.
2:30PM.5:30PM EXHIBIT HALL GRAND OPENING RECEPTION
See for yourself why more than 450 exhibit booths make the NAA
Education Conference & Exposition the largest and best national
gathering of buyers and sellers in the multifamily housing industry.
Celebrate the opening of the trade show floor as the NAA exhibitors
showcase the industry's latest products and services. Enjoy
networking, product demonstrations and information gathering. Watch
for HOURLY CASH GIVEAWAYS on the trade show floor, ranging from
$1,000-$3,000, to be awarded to lucky full conference registrants
during all three days of the conference. In addition, be sure to
check out the Grand Prize Giveaway, sponsored by the Platinum
sponsors, to be awarded on the trade show floor on Saturday, June
26. One lucky conference attendee will walk away with their choice
of one of the following: a three year lease on a 2004 BMW Z4
Roadster, the title to a 2004 Mustang convertible or $25,000 cash.
The contest is only open to full-paid conference registrants and the
winner must be present to win. The winner will be announced sometime
during the trade show on Saturday, June 26, beginning at 11:30 a.m.
Be sure that you are on the show floor when it opens so you don't
miss out on your chance to win!
6:30PM-9:30PM OPENING PARTY
NEW YORK-NEW YORK HOTEL & CASINO
Have some fun as NAA takes conference attendees to one of the hot
spots on the Vegas strip: The New York New York Hotel & Casino.
Sponsored by the National Suppliers Council (NSC), NAA will have
entertainment, New York City cuisine and the perfect site for
attendees to kick-off the conference on a high-note. Use this exciting
opportunity to connect with your fellow attendees and enjoy a taste
of Las Vegas, too! This is a ticketed event. Full-paid conference
registrations include a ticket to the Opening Party. Exhibit booth
staff and trade show only attendees must purchase a ticket. Tickets
are $75. NAA will provide round-trip transportation from the Las
Vegas Hilton to the New York-New York Hotel & Casino.
FRIDAY, JUNE 25
11:30AM-12:30PM E SERIES EDUCATION SESSIONS WITH LUNCH
A box lunch will be provided to all Full Conference registrants
during the E Series Education Sessions, allowing attendees time to
learn and eat.
1:00PM-2:00PM GENERAL SESSION
JAMES CARVILLE & MARY MATALIN
"ALL'S FAIR: LOVE, WAR AND POLITICS"
James Carville is America's best-known political consultant. His long
list of electoral successes evidences a knack for steering overlooked
campaigns to unexpected landslide victories and for re-making political
underdogs into upset winners. Mary Matalin formerly served as assistant
to President Bush and counselor to Vice President Cheney, and was the
first White House official to hold that double title.
On Friday, June 25 at this highly popular joint presentation,
Washington's best-loved couple, James Carville and Mary Matalin will
give attendees an entertaining and enlightening look at today's most
important political issues and what's going on in Washington. With
the 2004 elections just around the comer, what a great opportunity
to hear how the presidential race is heating up and what to expect
as Election Day approaches.
2:00PM-5:30PM EXHIBIT HALL OPEN
After the General Session, be sure to visit the NAA exhibitors and
learn more about the industry's latest products and services. While
on the show floor, find out who the lucky cash prize winners were on
Thursday and find out if you will be a winner today. NAA will award
hourly cash prizes ranging from $1,000 to $3,000. Winners must be
present to win.
SATURDAY, JUNE 26
8:00AM-9:15AM NEW! MORNING BREAKFAST GRAB 'N GO
New to the education conference this year, NAA is providing breakfast
for conference attendees on Saturday morning. Come and get some
coffee and enjoy a light breakfast at the education sessions providing
you with energy for a day full of learning at the education sessions
and fun on the trade show floor.
11:30AM TRADE SHOW PARTY, LUNCH & GRAND PRIZE GIVEAWAY
On Saturday afternoon, you are invited to the party of the year, where
"Everybody Is a Winner." After the education sessions end on Saturday
morning, visit the NAA Trade Show for a party that you won't want to
miss! Cash prizes will be given away all day, a delicious lunch will
be served for all attendees and most importantly, the Trade Show
Grand Prize will be awarded. The winner will choose their prize.
* A three-year lease on a 2004 BMW Z4 Roadster * Title to a 2004
Mustang Convertible * $25,000 Cash Which one will you choose? Come
to the Trade Show Floor Saturday afternoon to make the decision
between these three incredible Grand Prizes. The time of the prize
drawing will not be announced and winners must be present to claim
the prize. The winner will be announced sometime after the Trade Show
opens at 11:30 a.m, on Saturday, June 26. Be sure that you are on the
trade show floor when it opens so you don't miss out on your chance
to win! Visit www.naahq.org for contest rules.
7:30PM-12:00AM CLOSING GALA
ENTERTAINMENT--THE FOUR TOPS
At the Closing Gala on Saturday evening, join NAA and conference
attendees as we put the spotlight on the success of the 2004 Education
Conference with special entertainment guests The Four Tops. After a
cocktail reception and dinner, get ready to dance the night away as
The Four Tops sing their hits, including Baby I Need Your Loving,
Ain't No Woman (Like the One I Got), I Can't Help Myself (Sugar Pie
Honey Bunch) and Reach Out, I'll Be There. This is a ticketed event.
A ticket is included with the purchase of a Full Conference
Registration. A la carte tickets can also be purchased for $125.
SCHEDULE OF EVENTS
TUESDAY, JUNE 22
12:00 PM-5:00 PM * Registration
3:00 PM-4:15 PM * Education Foundation
4:30 PM-8:00 PM * 2004 Education
Conference Committee
WEDNESDAY, JUNE 23
8:00 AM-8:00 PM * Registration
8:00 AM-2:00 PM * Committee Meetings
2:00 PM-3:00 PM * Region Meetings
3:00 PM-5:00 PM * Joint Board of Directors &
Assembly of Delegates Meeting
6:00 PM-7:00 PM * Past President's Committee
6:00 PM-8:00 PM * Exhibitor Training Session
THURSDAY, JUNE 24
7:30 AM-
5:30 PM * Registration
8:01 AM-
1:45 AM * Conference Orientation
8:45 AM-
10:15 AM * A Series Education Session
1) Risking Change and * Tracy Hopkins, Jumpstart
Reinventing Your Marketing
Company: Case Studies * Lisa Trosien,
Revealed ApartmentExpert.com
2) Technology Evolution: * David Cardwell, NAA/NMHC
The Apartment * Larry Kesslerr,
Industry's Revolution Multihousing.com
3) Industry Trends: What * Chris Lee, CEL &
Does The Future Hold? Associates, Inc.
4) Success In Action * Dan Thurmon, Motivation
10:30 AM- * B Series Education Works, Inc.
12:10 PM Sessions
1) Affordable Housing: * Wayne Fox, President,
Success Stories National Affordable
Housing Association
(Moderator)
* Michael Hurst, Regency
Development (Dev. Arm Of
Sun Trust)
* Bill McLauglin, Avalon
Bay Communities, Inc.
* Michelle Norris, National
Church Residencies
2) Diversity and Fair * Doug, Chasick, The
Housing: The Latest Apartment Doctor
Survivor Series * Nadeen Green, For Rent
Magazine
* Robin Hein, Esq., Fowler,
Hein, Cheatwood, Passino
& Williams
* Elsa Morales, EPT
Management
3) Phoenix Rising: Razing, * Don Spigelmyer, Director,
Renovating and Residential Communities
Rebuilding Military Initiative-United States
Housing Army (Moderator)
* Jim Evans, Actus Lend
Lease
* Bruce Lavine, Equity
Residential Properties
* Sam Merrick, Lincoln
Property Company
4) Exceptional People + * Tim Richardson, Total
Exceptional Skills = Development Resources
Extraordinary Profits
12:00 PM-
1:00 PM * Box Lunch
1:00 PM-
2:30 PM * OPENING GENERAL SESSION * General Tommy Franks
(Ret.)
2:30 PM-
5:30 PM * Exhibit Hall Grand Opening
Reception
6:30 PM-
9:30 PM * Opening Party * New York-New York Hotel &
Casino
FRIDAY, JUNE 25
7:30 AM- * Registration
5:30 PM * C Series Education
Sessions
8:01 AM- 1) Potential Unleashed: * Linda Larsen, Linda
1:45 AM Leading Your Team From Larsen Communication
Satisfactory to
Stupendous
2) Success In Action * Don Thurmon, Motivative
Works, Inc.
3) Do Not Call/Do Not Fax/ * Jim Arbury, NAA/NMHC
Do Not SPAM: Know the * Jeanne Delgado, NAA/NMHC
Rules and Avoid the Big
Fines
4) Privatized Military * Bruce Lavine, Equity
Housing: Management Residential Properties
Lessons You Can Use * Sam Merrick, Lincoln
Property Company
* Vicki Sharp, Lend Lease
Residential
5) Managing Your * Brad Marting, Delaware
Concessions Associates
* Jennifer Newitt Casey,
Yield Star Technologies
9:45 AM- * D SERIES EDUCATION
11:15 AM SESSIONS
1) Opportunity Is Always * Albert Mensah, The Mansah
Knocking Group
2) Critical Challenges to * Ted Abernathy, Triangle
New Business and Research Regional
Development Partnership (Invited)
3) Industry Trends: * Jim Arbury, Lisa
Emerging Legislative Blackwel, Dave Cardwell
Issues * Jeanne Delgado, Eileen
Lee, NAA/NMHC
4) A Sure Bet: Recruiting, * Rob Johnston, First
Training & Nurturing Communities (Moderator)
the Leaders of Tomorrow * Panelists TBD
5) The Balancing Act: * Jeffrey Greenberg, Katz,
Resident Screening, The Greenberger & Norton
Bottom Line and Fair * Robin Guidera, Registry-
Housing SafeRent
11:30 AM- * E SERIES EDUCATION
12:30 PM SESSIONS (w/Lunch)
1) Balance: Getting More * Tim Richardson, Total
Time Out of Your Day Development Resources
& More Life Out of Your
Time
2) Understanding * Jonaken O'Steen, Equity
Leadership & Emotional Residential Properties
Intelligence
3) Competitive Service * Larry Johnson, Johnson
Strategies Training Group
4) Mi Casa Es Su Casa: * Myelitia Melton,
Reaching Out to the SpeakEasy Communications
Latino Community
5) Resident Retention: * Doug Miller, Satisfacts
Back to Basics and Research (Moderator)
Beyond * Greg Bonifeld, Summit
Management
* Bill Donges, Lane Company
1:00 PM-
2:00 PM * GENERAL SESSION * James Carville/Mary
Matalin
2:00 PM-
5:30 PM * Exhibit Hall Open
SATURDAY, JUNE 26
8:00 AM- * Registration
4:00 PM * Morning Grab 'n Go
Breakfast
8:00 AM- * F SERIES EDUCATION
9:15 AM SESSIONS
1) The Apartment All-Stars * Apartment All Stars:
9:15 AM- Present: Marketing, Kate Good, Net Mystery
10:15 AM Leasing, Resident Shopper Tracey Hopkins,
Retention and Jumpstart Marketing, Lisa
Management Trosien,
ApartmentExpert.com
2) Opportunity Is Always * Albert Mensah, The Mensah
Knocking Group
3) Preventing Employee * Speakers TBD
Turnover: Hiring the
Right People in the
First Place
4) The Independent Owner: * Speakers TBD
Critical Issues &
Solutions
10:30 AM- * G SERIES EDUCATION
11:30 AM SESSIONS
1) Increasing Occupancy: * Apartment All Stars
The All-Star Way
2) Strategic Management * Dan Lieberman, Horizon
for Owners of Small Management Group
Properties President California Apt.
Assn.
3) Zap the Gap * Larry & Meagan Johnson,
JTG
4) Hell Hath No Fury Like * Nancy Friedman, The
a Customer Scorned Telephone Doctor
11:30 AM-
12:30 PM * Trade Show Party, Lunch &
Grand Prize Giveaway
3:00 PM-
4:00 PM * 2005 Education Conference
Committee
6:30 PM-
7:30 PM * Paragon Awards
7:30 PM-
12:00 AM * RECEPTION & CLOSING GALA * Entertainment: The Four
Tops
EDUCATION HIGHLIGHTS NANCY FRIEDMAN, THE TELEPHONE DOCTOR Hell Hath No Fury Like a Customer Scorned scorn n. 1. a. Contempt or disdain felt toward a person or object considered despicable or unworthy. b. The expression of such an attitude in behavior or speech; derision. 2. Saturday, June 26 10:30 AM-11:30 AM Nancy Friedman, the Telephone Doctor, is a gifted motivational business speaker with a proven track record. The valuable information Nancy offers her audiences has helped set the standards for corporations and associations across the country. Nancy specializes in giving "how to" techniques based on real world experience ... techniques she has shared with companies worldwide to increase service skills and gain a competitive edge. A two-Lime Million Dollar Round Table speaker, Nancy's quick wit and sense of humor Noun 1. sense of humor - the trait of appreciating (and being able to express) the humorous; "she didn't appreciate my humor"; "you can't survive in the army without a sense of humor" sense of humour, humor, humour make her a big hit with audiences of all sizes and across all segments of the employee population. Whether delivered to owners and managers of to front-line staff, Nancy's message hits home. An author of several books on the topic, Nancy is an internationally recognized authority on customer service. She has appeared on hundreds of television and radio programs worldwide and has been featured in respected newspapers and magazines such as the Wall Street Journal, USA Today USA Today National U.S. daily general-interest newspaper, the first of its kind. Launched in 1982 by Allen Neuharth, head of the Gannett newspaper chain, it reached a circulation of one million within a year and surpassed two million in the 1990s. and Nation's Business. LINDA LARSEN, LINDA LARSEN COMMUNICATIONS Potential Unleashed: Leading Your Team From Satisfactory to Stupendous stu·pen·dous adj. 1. Of astounding force, volume, degree, or excellence; marvelous. 2. Amazingly large or great; huge. See Synonyms at enormous. Friday, June 25 8:30 AM-9:30 AM Linda Larsen is one of the most respected and highly sought after speakers in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Linda's passion and spontaneous spontaneous /spon·ta·ne·ous/ (spon-ta´ne-us) 1. voluntary; instinctive. 2. occurring without external influence. spontaneous having no apparent external cause. humor humor, according to ancient theory, any of four bodily fluids that determined man's health and temperament. Hippocrates postulated that an imbalance among the humors (blood, phlegm, black bile, and yellow bile) resulted in pain and disease, and that good health was stems from over 20 years as a professional actress in films, television and on the legitimate stage. Her experience and training (she holds an undergraduate degree “First degree” redirects here. For the BBC television series, see First Degree. An undergraduate degree (sometimes called a first degree or simply a degree in Behavioral Sciences behavioral sciences, n.pl those sciences devoted to the study of human and animal behavior. from the University of Florida University of Florida is the third-largest university in the United States, with 50,912 students (as of Fall 2006) and has the eighth-largest budget (nearly $1.9 billion per year). UF is home to 16 colleges and more than 150 research centers and institutes. and a master's of fine arts degree from Florida State University Florida State University, at Tallahassee; coeducational; chartered 1851, opened 1857. Present name was adopted in 1947. Special research facilities include those in nuclear science and oceanography. ) give her the unique ability to combine the entertaining, dynamic aspects of live theater with practical, high value content to produce lasting, positive changes. She has written or been featured in more than 100 articles in such publications as Investor's Business Daily Investor's Business Daily (IBD) is a national newspaper in the United States, published Monday through Friday, that covers international business, finance, and the global economy. Founded in 1984 by William O'Neil, its headquarters are in Los Angeles, California. , The Chicago Tribune Chicago Tribune Daily newspaper published in Chicago. The Tribune is one of the leading U.S. newspapers and long has been the dominant voice of the Midwest. Founded in 1847, it was bought in 1855 by six partners, including Joseph Medill (1823–99), who made the paper , Opportunity World, Women In Business, Woman's Day Woman's Day is an American magazine aimed at a female readership, covering such subjects as food, nutrition, fitness, beauty and fashion. It was first published in 1931 as a free A&P in-store menu/recipe planner, calculated to make customers buy more by giving them meal , Personal Excellence, CBSHealthWatch.com, MSN (1) (MicroSoft Network) A family of Internet-based services from Microsoft, which includes a search engine, e-mail (Hotmail), instant messaging (Windows Live Messaging) and a general-purpose portal with news, information and shopping (MSN Directory). .com. ALBERT MENSAH, THE MENSAH GROUP Opportunity Is Always Knocking Friday, June 25 9:45 AM-11:15 AM Opportunity Is Always Knocking Saturday June 26 9:15 AM-10:15 AM Born in Ghana, Africa, Albert Mensah tells an incredible story. Albert shares the story of his life using words like dreams, opportunity, success, change, fear, communication, passion and enthusiasm. The strongest word and the one he emphasizes the most is opportunity. Albert teaches principles and skills that show people how to develop and personalize per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. a dream, how to identify, understand, own and personalize opportunities that will support that dream and shows people how to turn opportunities into accomplishments that produce results. How can a person manufacture desire? What kind of catalyst must be introduced to trigger desire? Can people create their own catalyst that will trigger desire? If a person does NOT have the desire and necessary passion--how can they get it? How can a person factually fac·tu·al adj. 1. Of the nature of fact; real. 2. Of or containing facts. fac determine if they have the desire they need? What are the characteristics of this level of success? Albert answers all of these questions by showing people specifically how to develop and personalize a dream, how to identify/understand/own/personalize opportunities that will support their dreams and by showing people how to turn opportunities into accomplishments that produce RESULTS. LARRY JOHNSON, JOHNSON TRAINING GROUP Competitive Service Strategies Friday, June 25 11:30 AM-12:30 PM Zap the Gap Saturday, June 26 10:30 AM-11:30 AM An experienced leader in the training industry, Larry Johnson is considered to be one of the foremost speakers on managing change, competitive service strategies and teamwork (product, software, tool) Teamwork - A SASD tool from Sterling Software, formerly CADRE Technologies, which supports the Shlaer/Mellor Object-Oriented method and the Yourdon-DeMarco, Hatley-Pirbhai, Constantine and Buhr notations. . Returning to the NAA Education Conference & Exposition by overwhelming demand, Larry has published more than 40 articles in national and international journals on the topics of leadership, customer service, and teamwork. When Larry speaks, behaviors change, interpersonal skills "Interpersonal skills" refers to mental and communicative algorithms applied during social communications and interactions in order to reach certain effects or results. The term "interpersonal skills" is used often in business contexts to refer to the measure of a person's ability increase, employee attitudes improve, and group performance climbs. MEAGAN JOHNSON, JOHNSON TRAINING GROUP Zap the Gap Saturday, June 26 10:30 AM-11:30 AM Meagan Johnson, a noted professional speaker, teams up with her father, Larry Johnson, to provide an information packed session. Meagan Johnson is an experienced professional with a solid background of speaking and training America's top corporations and associations nationwide. Meagan has a business degree from Arizona State University Arizona State University, at Tempe; coeducational; opened 1886 as a normal school, became 1925 Tempe State Teachers College, renamed 1945 Arizona State College at Tempe. Its present name was adopted in 1958. and worked with Xerox, Quaker Oats, and Kraft foods Kraft Foods Inc. (NYSE: KFT) is the largest food and beverage company headquartered in North America and the second largest in the world after Nestlé SA. The Philip Morris Company (now known as Altria Group), a company that produces tobacco products, acquired Kraft for before pursuing a career in speaking and training. She has traveled internationally presenting on a wide range of topics in the areas of personal effectiveness, stress management, and communication skills. Meagan has combined the practical lessons of these insightful sessions with the unique challenges of managing multiple generations. TIM RICHARDSON, TOTAL DEVELOPMENT RESOURCES Exceptional People + Exceptional Service = Extraordinary Profits Thursday, June 24 10:30 AM-12:00 PM Balance: Getting More Time Out of Your Day More Life Out of Your Time Friday, June 25, 11:30 AM-12:30 PM Tim Richardson is a savvy businessman who knows how to significantly impact his audiences. He encourages them to think differently about their future through his mind-stretching keynotes keynotes, n.pl in homeopathy, con-cise characteristic indications for a remedy. and workshops. He believes that "if you always do what you have always done, you will always get what you have always gotten," which is why associations, insurance companies, technology companies, direct selling Direct selling is the marketing of products or services to consumers through sales tactics including presentations, demonstrations, and phone calls. It is sometimes also considered to be a sale that does not utilize a "middle man" such as a retail outlets, distributors or brokers. organizations and healthcare organizations turn to him to help them adapt solutions of tomorrow ... today! Tim also has published articles and been interviewed in publications such as Entrepreneur Magazine Entrepreneur Magazine is a publication that carries news stories about entrepreneurialism, small business management, and business opportunities. This magazine is published monthly, with a total of 12 issues annually. (No special extra issues are published. , Black Enterprise, Nursing Quality Connection, Jacksonville Business Journal, Creative Training Techniques Newsletter and Professional Speaker Magazine. DAN THURMON, MOTIVATION WORKS, INC. Success In Action Thursday, June 24 8:45 AM-10:15 AM Success In Action Friday, June 25 8:30 AM-9:30 AM Having received such outstanding evaluations at the 2003 NAA Education Conference & Exposition in New Orleans New Orleans (ôr`lēənz –lənz, ôrlēnz`), city (2006 pop. 187,525), coextensive with Orleans parish, SE La., between the Mississippi River and Lake Pontchartrain, 107 mi (172 km) by water from the river mouth; founded , Dan Thurmon returns to NAA by popular demand. Dan is a dynamic communicator who excites and motivates audiences to greater accomplishment and fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. . A multi-talented speaker, Dan blends a strong corporate message with humor and the visual impact of juggling and gymnastics gymnastics, exercises for the balanced development of the body (see also aerobics), or the competitive sport derived from these exercises. Although the ancient Greeks (who invented the building called a gymnasium . He shares practical solutions and useful techniques that enable people to accomplish more tasks in less time with greater accuracy and enjoyment. Using juggling as an analogy analogy, in biology, the similarities in function, but differences in evolutionary origin, of body structures in different organisms. For example, the wing of a bird is analogous to the wing of an insect, since both are used for flight. to effective workplace coordination, Dan takes a fresh approach to presenting tried-and-true messages for success to audiences who think they've seen and heard it all. THE APARTMENT ALL-STARS KATE GOOD, NET MYSTERY SHOPPER mystery shopper mystery n → Testkäufer(in) m(f) TRACEY HOPKINS Hopkins, city (1990 pop. 16,534), Hennepin co., SE Minn., a suburb of Minneapolis; inc. as West Minneapolis 1893, name changed 1928. The city manufactures machinery, computer and electronic parts, steel products, air pollution equipment, ophthalmic lenses, tools, , JUMPSTART MARKETING USA TROSIEN, APARTMENTEXPERT.COM MINDY WILLIAMS, RENT AND RETAIN MAGAZINE Marketing, Leasing, Resident Retention & Management Saturday, June 26 9:15 AM-10:15 AM Increasing 0ccupancy: The All-Star Way Saturday, June 26 10:30 AM-11:30 AM Don't miss the opportunity to hear the best ideas in sales, service, marketing and management from around the country! The Apartment All-Stars (Kate Good, Tracey Hopkins, Lisa Trosien and Mindy Williams) share their innovative ideas, quality information and management experience to help you increase lease-ups and improve your management goals. To keep up with this trying economy, you have to try something new! Come hear what marketers from across the country are doing to get results. Do you need to increase traffic? Improve your closing and conversion ratios? Need a fresh approach to keep up with the competition? The Apartment All-Stars will teach you the newest leasing techniques, discover new and proven ways to retain more residents and market your property more effectively than ever before. 2004 EXHIBITORS 1477.com 820 AARON RENTS 120 ADJUSTERS INTERNATIONAL 947 AIM ADVERTISING INCENTIVES & MARKETING 670 ALEXANDER & EDWARDS PUBLISHING, INC. 110 ALLIANCE LAUNDRY SYSTEMS/SPEED QUEEN 418 ALLIED/RESIDENTCHECK 327 AM RENT AN AFFILIATE OF CBC COMPANIES 342 AMERICAN COMPUTER SOFTWARE 419 AMER4CAN FLOORING ALLIANCE 938 AMERICAN HINTECH 249 AMERICAN UTILITY MANAGEMENT, INC. 325 AMERISTAR FENCE PRODUCTS 346 AMSI 753 APARTMENT FINDER 301 APARTMENT GUIDE 711 APARTMENTS FIRST 148 APARTMENTS NATIONWIDE 805 APARTMENTS.COM 719 APPLIANCE WAREHOUSE 515 ARCS COMMERCIAL MORTGAGE 550 ARMSTRONG WORLD INDUSTRIES 133 ASSOCIATED CREDIT & COLLECTION BUREAU 116 AUTOMATIC LAUNDRY COMPANY 422 BAJA CONSTRUCTION CO., INC, 122 BELFOR USA 112 BELLSOUTH RESIDENTIAL SOLUTIONS 339 BIO HYGIENE 128 BOB BADER COMPANY 324 BRIGHT HOUSE NETWORKS 948 BRINKS MULTIFAMILY SECURITY 332 BROCK INTERIORS 937 BROOK FURNITURE RENTAL 664 BUYERS ACCESS 426 CALLSOURCE 559 CAPITOL ARCHITECTURAL PRODUCTS 770 CARFARO RAILING, INC. 546 CASTLEROCK COMMUNITY SECURITY, INC. 865 CBSI (CONSERVATION BILLING SVCS., INC.) 827 CENTURY MAINTENANCE SUPPLY 318 CLASS, INC. 233 CLUB CAR, INC, 564 COINMACH CORPORATION 511 COMCAST CABLE COMMUNICATIONS, INC. 105 COMMERCIAL NETLEASE REALTY, INC. 964 CONGOLEUM CORPORATION 745 CORT FURNITURE RENTAL/RELOCATIONCENTRAL BY CORT 939 CREATIVE LAUNDRY SYSTEMS, INC. 807 CREDITRETRIEVER 353 CW CAPITAL 171 DELTA FAUCET, CO. 328 DENYSE SIGNS 868 DOGIPOT, INC. 839 DOMIN-8 ENTERPRISE SOLUTIONS 974 DOOR KING, INC. 750 ELEMENTS, INC. 831 E-MON CORPORATION 132 ENERGY BILLING SYSTEMS, INC. 769 ENTRUST ADMINISTRATION, INC. 229 ERENT PROPERITIES RESOURCE GROUP 134 FLAGSHIP RECONSTRUCTION 227 FOR RENT MAGAZINE 519 GENERAL ELECTRIC APPLIANCES 651 GROSFILLEX 833 HANDYTRAC COMPANIES 801 HARTMARX CONSUMER APPAREL PRODUCTS 136 HORIZON CASUAL INC. 138 HUGHES MAINTENANCE REPAIR & OPERATIONS 813 HYGIENE TECH 126 ICI DULUX PAINT 447 INSTAR SERVICES 545 INTERSTATE RESTORATION GROUP 942 INVISIBLE WASTE SERVICES 251 IREALTY MANAGER.COM 1070 J & L WINDOWCOVERING DISTRIBUTORS 223 JANSEN & COMPANY 749 KEYTRAK, INC. 739 KITCHEN KOMPACT, INC. 225 LANE REALTY COSTRUCTION CORPORATION 958 LASER SERVICES 348 LEASING DESK INSURANCE 1032 LESLIE'S POOL SUPPLIES 247 LOWE'S COMPANIES, INC. 425 MAC-GRAY SERVICES, INC. 811 MAINTENANCE USA 845 MANNINGTON 451 MARKETING LANE, INC. 140 MASTER METER 549 MASTER TEK INTERNATIONAL 245 MATURE LIVING CHOICES 146 MEDALLION LIGHTING 962 METRO MILLS 568 MEYER SMITH, INC. 943 MINOL 118 MIRACLE RECREATION 864 MOHAWK INDUSTRES 844 MORSE WATCHMAN, INC. 323 MOVEFORFREE.COM INC 849 MRI REAL ESTATE SOLUTIONS 239 MULTIFAMILY SOLUTIONS BY FLOOREXPO 565 NAMCO MANUFACTURING 162 NATIONAL APARTMENT ASSOCIATION 659 NATIONAL CREDIT SYSTEMS, INC. 114 NATIONAL EXEMPTION SERVICE, INC. 231 NATIONAL WATER & POWER 444 NCC BUSINESS SERVICES 867 NETWORK MULTIFAMILY 213 NEWSLETTER EXCHANGE, INC 375 PET IN HOUSING PROGRAM 944 PIERCE, HAMILTON & STERN, INC. 644 PRACTICAL PROMOTIONS, LLC 1037 PROPERTY AUTOMATION SOFTWARE 424 PROPERTY MANAGEMENT EDUCATION INSTITUTE 771 PROVEN PERFORMANCE, INC. 875 QCORPS RESIDENTIAI, INC. 1038 RADIANT ELECTRIC HEAT, INC. 351 REALEUM 345 REALPAGE, INC. 411 REBATH, LLC 271 REGISTRY-SAFERENT 623 RENT QUEST 874 RENT.COM 629 RENTAL GUIDE MAGAZINE 106 RENTGROW, INC. 859 RENTNET 401 RENTPAYMENT 1034 RESIDENT DATA, INC 539 RL FAUSS BUILDERS, INC. 130 SAFEPAK CORPORATION 243 SAFLOK 338 SAGEWATFR--A DIVISION OF PLUMBING EXPRESS 219 SALES, INC. 848 SATISFACTS RESEARCH, LLC 648 SBC-SMART MOVES 639 SCHLAGE LOCK 350 SEARS CONTRACR SALES 601 SHERWIN WILLIAMS 765 SLA TECHNOLOGIES 936 SOUTHWOOD CORPORATION 450 SPLENDIDE COMBOMATIC LAUNDRY CENTERS 945 STAR TRAC FITNESS 851 STUDEBAKER SUBMETERING, INC. 668 SUREDEPOSIT 330 TEK-RAIL, INC. 142 TEXACRAFT OUTDOOR FURNISHINGS 650 THE HOME DEPOT SUPPLY 611 THE U.D. REGISTRY 551 THOR LAUNDRY SYSTEMS 649 TIME WARNER CONNECT 739 TOTAL MAINTENANCE SYSTEMS 464 U.S. WATER WORKS 809 UNIFORMS 4 WOMEN 326 UNITED RENNOVATIONS 170 USIENERGY, INC. 344 VALET WASTE, INC. 675 VENDCO VENDING COMPANY 748 VERIZON AVENUE 139 VIDEO RENTAL SERVICES 270 VITERRA ENERGY 333 VOICECOM 349 WASTE REDUCTION CONSUSLTANTS, INC. 744 WATER MONITOR, INC. 452 WATER SMART 374 WEB SERVICE COMPANY 319 WELLSPRING WIRELESS UTILITY SERVICES 645 WHIRLPOOL CORPORATION 313 WHO'S CALLING 145 WILMAR INDUSTRIES 125 WOODLAND ENTERTAINMENT 951 WORTHAM, INSURANCE AND RISK MANAGEMENT 659 YARDI SYSTEMS, INC. 518 YOUNG ADJUSTMENT COMPANY, INC. 863 If you are a member of the National Apartment Association or a member of a local apartment association that is affiliated with the National Apartment Association, register before April 23 and receive the best registration value in the multifamily housing industry at the 2004 NAA Education Conference & Exposition. Don't know Don't know (DK, DKed) "Don't know the trade." A Street expression used whenever one party lacks knowledge of a trade or receives conflicting instructions from the other party. if you are a member of NAA or of a local apartment association affiliated with NAA? We encourage you to visit the NAA Web site at www.naahq.org to locate the closest affiliate to you. You can also call the NAA membership department at 703/518-6141 for affiliate information and how to become a member. Non NAA members in the multifamily housing industry are encouraged to attend the conference to benefit personally and professionally from great education sessions, excellent keynote speakers and making connections that count. GROUP DISCOUNT--BUY FIVE, GET THE SIXTH FREE! More than one person from your office or company attending? Take advantage of NAA's Group Discounts today. Buy Five, Get the Sixth Free! All you have to do is register five full paid attendees from the same office and you get the sixth registration free! That's it. It's that easy! To take advantage of the group discounts, please fax or mail in your registration forms together. Group discount registrations cannot be done on-line. For questions, please call 703/518-6141, x130. FULL REGISTRATIONS: EXPERIENCE IT ALL NAA Education Conference & Exposition full registrants receive many benefits with their full-paid registration. Full Registrations are available in the following categories: members, non-members, spouses, association staff, students and full-paid exhibitors. Full registrations include the following: * Admission to all NAA Education Sessions * Access to the Exposition Hall for all three days with food stations * NAA Speaker Resource Handout CD-ROM CD-ROM: see compact disc. CD-ROM in full compact disc read-only memory Type of computer storage medium that is read optically (e.g., by a laser). * General Sessions on Thursday and Friday * Boxed Lunch on Thursday * Thursday Opening Party Ticket + two drink tickets * Education Session Lunch on Friday * Breakfast Grab 'n Go on Saturday * Trade Show Party, Lunch & Grand Prize Giveaway on Saturday * PARAGON Paragon - Mark Sherman. IEEE Software (Nov 1991). Awards Ceremony on Saturday * Saturday Closing Gala Ticket + two drink tickets POLICIES NAA Refund TO REFUND. To pay back by the party who has received it, to the party who has paid it, money which ought not to have been paid. 2. On a deficiency of assets, executors and administrators cum testamento annexo, are entitled to have refunded to them legacies Policy--Please see the Registration Form for the cancellation policy. Program Changes--Due to unforeseen circumstances CIRCUMSTANCES, evidence. The particulars which accompany a fact. 2. The facts proved are either possible or impossible, ordinary and probable, or extraordinary and improbable, recent or ancient; they may have happened near us, or afar off; they are public or , program changes may be required at the last minute. NAA reserves the right to revise the session schedule as necessary. Private Party Policy--Hospitality suites must be approved by NAA. Hosted parties are not permitted during official conference activities. Responsible Drinking Policy--Recognizing the emphasis on networking done through receptions and social events and the potential for alcohol abuse, NAA encourages responsible drinking. Supporting this policy, all NAA sponsored receptions will offer non-alcoholic beers and soft drinks. Alcohol will not be served to anyone under the age of 21. Weather & Attire--Las Vegas VEGAS Vocational and Educational Guidance for Aboriginals Scheme (Australia) is hot in June with average temperatures of: High 102/Low-62. Business casual is appropriate at all of the education sessions and on the trade show floor. Although Las Vegas is hot outside in June, inside with air conditioning air conditioning, mechanical process for controlling the humidity, temperature, cleanliness, and circulation of air in buildings and rooms. Indoor air is conditioned and regulated to maintain the temperature-humidity ratio that is most comfortable and healthful. it can get chilly. To be comfortable, it may be a good idea to pack a light sweater or jacket. The Opening Party is casual and festive fes·tive adj. 1. Of, relating to, or appropriate for a feast or festival. 2. Merry; joyous: a festive party. . The Closing Gala is black-tie optional, so pack your best Saturday night flair! HOW TO REGISTER 1. Register on line at www, naahq.org Confirmations will be automatically e-mailed to you. 2. Complete the Registration Form (located in this brochure or at www.naahq.org): Mail: 2004 NAA Education Conference & Exposition RO. Box 3867, Frederick, MD 21705 Fax: 301/694-5124 Attn: 2004 NAA Education Conference & Exposition For registration confirmations via fax/mail, please call: 301/694-5243 If paying by check please make your check out to: NAA Education Conference & Exposition On-line registrations receive immediate confirmations. Mailed or faxed registrations will receive confirmation within 2-3 weeks of submission. All faxed registration forms MUST include credit card authorization The right or permission to use a system resource; the process of granting access. See access control. . Incomplete forms and those without payment cannot be processed. To avoid a duplicate DUPLICATE. The double of anything. 2. It is usually applied to agreements, letters, receipts, and the like, when two originals are made of either of them. Each copy has the same effect. charge, please send only one copy. After May 28, 2004, please register on-site. NAA REGISTRATION AREA The NAA Registration Area, located in the Las Vegas Convention Center The Las Vegas Convention Center is owned and operated by the Las Vegas Convention and Visitors Authority and is located in Clark County, Nevada. It is one of the largest Convention centers in the world. At the end of 2004, the center had 3. , will be your resource center and information station for the duration of the Conference. Here are just a few of the things that you can do in the NAA Registration Area: Audio Tape/CD Sales: Many of NAA's education sessions will be professionally recorded. Tapes and CD's may be purchased in the NAA Registration Area with special on-site discount. You may also order tapes/CD's after the conference on NAA's Web site www.naahq.org. CEC (Central Electronic Complex) The set of hardware that defines a mainframe, which includes the CPU(s), memory, channels, controllers and power supplies included in the box. Some CECs, such as IBM's Multiprise 2000 and 3000, include data storage devices as well. Pavilion Education Credits: After attending your education sessions, visit the CEC Pavilion at your convenience, swipe your ExpoCard that you will receive in your registration packet, enter the code of the session that your instructor will provide you and receive your credit. You can choose to enter your credits one at a time or wait until the end of the conference. For more information, visit the NAA Web site. Closing Gala Banquet A banquet is a large public meal or feast, complete with main courses and desserts. It usually serves a purpose, such as a charitable gathering, a ceremony, or a celebration. Sometimes a banquet consists of only desserts, but it is advisable to include main courses as well. Reservations: An electronic banquet reservations system is used to secure your Closing Gala seat selection. This system will allow you to view a complete diagram diagram /di·a·gram/ (di´ah-gram) a graphic representation, in simplest form, of an object or concept, made up of lines and lacking pictorial elements. of the ballroom
A ballroom is a large room inside a building, the designated purpose of which is holding formal dances called balls. , including which tables are available and the names of the guests seated at each table. When you pick-up your registration packet, just head to the Banquet Reservations table and exchange your Closing Gala Voucher A receipt or release which provides evidence of payment or other discharge of a debt, often for purposes of reimbursement, or attests to the accuracy of the accounts. for your seat selection. Check out the NAA Web site for more details. Cyber Cafe: Want to stay in touch with your co-workers, family and friends while at the conference? The Cyber Cafe is the perfect place to allow attendees to access their e-mail accounts e-mail account n → cuenta de correo . In addition, attendees can review Web sites of exhibitors on the trade show floor. The Cyber Cafe is also a great location to meet your appointments. NAA Bookstore: 8rowse through the wide array of books, publications, videos and NAA merchandise that is available at the NAA Bookstore. There will also be materials featuring the Conference speakers and materials recommended by the speakers. Refreshment Lounge: A lounge area will be set-up in the NAA Registration Area for your convenience during the conference. Stop by for a cold beverage or some coffee and a light snack as you make your plans to attend the Closing Gala, visit the Cyber Cafe, or while you enter your Continuing Education continuing education: see adult education. continuing education or adult education Any form of learning provided for adults. In the U.S. the University of Wisconsin was the first academic institution to offer such programs (1904). Credits. This is a great gathering place for attendees to meet and network! Welcome Center: The Welcome Center will be staffed with host committee volunteers to greet you, answer questions or direct you to your destination. The Welcome Center will provide you with on-site registration forms, assist with helping you find something related to the conference and exchange vouchers for registration materials. REGISTRATION HOURS Tuesday, June 22 12:00 PM-5:00 PM Wednesday, June 23 8:00 AM-8:00 PM Thursday, June 24 7:30 AM-5:30 PM Friday, June 25 7:30 AM-4:00 PM Saturday, June 26 8:00 AM-4:00 PM ADVANCED MAILING OF NAME BADGES For a speedy registration process, NAA will mail name badges and event tickets in advance to those who have registered by May 28, 2004. This will allow you to check in at the satellite registration desk at the Las Vegas Hilton The Las Vegas Hilton is a hotel, casino, and convention center in Las Vegas, Nevada. It is a joint venture between Colony Capital, which owns 60 percent, and New York City-based REIT Whitehall Street Real Estate Funds, which owns the remaining 40 percent. or the main registration desk in the Las Vegas Convention Center, where you can exchange your Bag Voucher for your registration materials. Don't forget that you must bring your name badge and all tickets with you to the conference. SATELLITE REGISTRATION If you register by May 28, 2004 and you are a full-conference registrant An individual or organization that signs up (registers) for a training class or service. See domain name registrar. , your name badge will be mailed to you prior to the Conference. To make it easier for full-paid registered attendees, NAA is offering Satellite Registration at the Las Vegas Hilton where attendees can pick up their registration materials. The NAA Registration Desk in the Convention Center will also be open for attendees to pick-up their materials. SATELLITE REGISTRATION HOURS: Tuesday, June 22 12:00 PM-5:00 PM Wednesday, June 23 8:00 AM-8:00 PM Thursday, June 24 7:30 AM-5:30 PM HOTEL & TRANSPORTATION INFORMATION HOTEL INFORMATION The headquarters hotel for the 2004 NAA Education Conference & Exposition is the Las Vegas Hilton. NAA has reserved a block of rooms for conference attendees at a special NAA discounted rate of $125 per night, single or double occupancy. Please remember to ask for the NAA rate when making your hotel reservations. For on-line reservations, please visit the NAA Web site at www.naahq.org. To call the hotel directly, please call 800/732-7117. Las Vegas Hilton and Convention Center 3000 Paradise Road, Las Vegas, NV 89109 Tel: 800/732 7117 Fax: 702/732 5948 Room rate: $125.00 per night: Single/Double LAS VEGAS INFORMATION Looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. a list of what the hottest shows are in Vegas? Want to go out to eat but don't know where to go? Check out the following Web sites and suggestions to help you plan your trip to Las Vegas: www.vegas.com * www.lasvegas.com * www.vegasfreedom.com * www.lvcva.com Here are just a few suggestions for shows and restaurants to choose from, Be sure to contact the hotel for pricing and times: VEGAS SHOWS: * Blue Man Group @ Thee Luxor * Celine Dion @ Caesars Palace Caesars Palace is a luxury hotel and casino located on the Las Vegas Strip in Las Vegas, Nevada. Caesars Palace is owned and operated by Harrah's Entertainment. Caesars is located on the west side of the Strip, between the Bellagio and the Mirage. * Cirque du Soleil Cirque du Soleil (French for "Circus of the Sun") is an entertainment empire based in Montreal, Quebec, Canada and founded in Baie-Saint-Paul in 1984 by two former street performers, Guy Laliberté and Daniel Gauthier. : "O" @ Bellagio Zumanity @ New York-New York York, former name of Toronto, Canada York, Ont.: see Toronto, Ont., Canada. York, city, England York, city (1991 pop. 123,126) and district, North Yorkshire, N England, at the confluence of the Ouse and Foss rivers. Hotel & Casino * Mamma Mia! @ Mandalay Bay FAMOUS CHEFS & RESTAURANTS: * Emeril Lagasse--Emeril's New Orleans Fish House (MGM MGM in full Metro-Goldwyn-Mayer, Inc. U.S. corporation and film studio. It was formed when the film distributor Marcus Loew, who bought Metro Pictures in 1920, merged it with the Goldwyn production company in 1924 and with Louis B. Mayer Pictures in 1925. Grand); Delmonico Steakhouse (Venetian) * Sirio Maccioni--Le Cirque (Bellagio) * Nobu Matsuhisa--Nobu (Hard Rock Hotel) * Charlie Palmer--Aureole (Mandalay Bay); Charlie Palmer Charlie Palmer is the name of:
* Wolfgang Puck--Spago and Chinois (Caesars Palace); Postrio (Venetian); Trattoria trat·to·ri·a n. pl. trat·to·ri·as or trat·to·ri·e An informal restaurant or tavern serving simple Italian dishes. [Italian, from trattore, host, from trattare del Lupo (Mandalay Bay) AIRLINE INFORMATION When traveling by air to Las Vegas, book your flight into McCarran International Airport “LAS” redirects here. For other uses, see LAS (disambiguation). McCarran International Airport (IATA: LAS, ICAO: KLAS, FAA LID: LAS) is the principal commercial airport serving Las Vegas and surrounding Clark County, Nevada. (LAS). Are you looking to save money on your trip to Las Vegas for the 2004 Education Conference & Exposition? NAA has arranged discounted travel on American and Southwest airlines This article is about the American airline. For the former Japanese airline, see Japan Transocean Air. For the British airline, see Air Southwest. Southwest Airlines Co. to Las Vegas. American Airlines 800/433-1790 NAA ID: 7464AG 8001433-5368 NAA ID: X0349 To receive these discounted airfares: * Call the airline directly and reference the NAA Meeting ID Code. * Call your own travel agent * Call NAA's travel agent, MacNair: 800-833-4382 TRANSPORTATION INFORMATION McCarran International Airport is 3.5 miles from the Las Vegas Hilton & Convention Center. There's a variety of transportation options for conference attendees. Taxi: Approximately $12.00. Shuttle shuttle: see loom. shuttle In the weaving of cloth, a spindle-shaped device used to carry the crosswise threads (weft) through the lengthwise threads (warp). Not all modern looms use a shuttle; shuttleless looms draw the weft from a nonmoving supply. : There are a variety of shuttle options ranging in price from $4 per person for a shuttle to $40 per person for a limo. We recommend you visit the McCarran International Airport web site for more detailed shuttle information at http://www.mccarran.com.
2004 NAA EDUCATION CONFERENCE & EXPOSITION
REGISTRATION FORM
PART 1
--
ATTENDEE NAME
I PLAN TO ATTEND THE FOLLOWING EDUCATION SESSIONS:
Thursday, June 24
* A1 8:45am-10:15am Risking Change and Reinventing Your Company:
Case Studies Revealed
* A2 8:45am-10:15am Technology Evolution: The Apartment Industry's
Revolution
* A3 8:45am-10:15am Industry Trends: What Does The Future Hold?
* A4 8:45am-10:15am Success In Action
* B1 10:30am-12:00pm Affordable Housing: Success Stories
* B2 10:30am-12:00pm Diversity and Fair Housing: The Latest
Survivor Series
* B3 10:30am-12:00pm Phoenix Rising: Hazing, Renovating and
Rebuilding Military Housing
* B4 10:30am-12:00pm Exceptional People + Exceptional Service =
Extraordinary Profits
Friday, June 25
* C1 8:30am-9:30am Potential Unleashed: Leading Your Team From
Satisfactory to Stupendous
* C2 8:30am-9:30am Success In Action
* C3 8:30am-9:30am Do Not Call/Do Not Fax/Do Not SPAM: Know
the Rules and Avoid the Big Fines
* C4 8:30am-9:30am Privatized Military Housing: Management
Lessons You Can Use
* C5 8:30am-9:30am Managing Your Concessions
* D1 9:45am-11:15am Opportunity Is Always Knocking
* D2 9:45am-11:15am Critical Challenges to New Business and
Development
* D3 9:45am-11:15am Industry Trends: Emerging Legislative Issues
* D4 9:45am-11:15am A Sure Bet: Recruiting, Training and Nurturing
the Leaders of Tomorrow
* D5 9:45am-11:15am The Balancing Act: Resident Screening,
The Bottom Line and Fair Housing
* E1 11:30am-12:30pm Balance: Getting More Time Out of Your Day
and More Life Out of Your Time
* E2 11:30am-12:30pm Understanding Leadership and Emotional
Intelligence
* E3 11:30am-12:30pm Competitive Service Strategies
* E4 11:30am-12:30pm Mi Casa Es So Casa: Reaching Out to the Latino
Community
* E5 11:30am-12:30pm Resident Retention: Back to Basics and Beyond
Saturday, June 26
* F1 9:15am-10:15am The Apartment All-Stars Present: Marketing,
Leasing, Resident Retention and Management
* F2 915am-10:15am Opportunity Is Always Knocking
* F3 9:15em-10:15am Preventing Employee Turnover: Hiring the
Right People in the First Place
* F4 8:15am -10:15am The Independent Owner: Critical Issues and
Solutions
* G1 10:30am-11:30am Increasing Occupancy: The All-Star Way
* G2 10:30am-11:30am Strategic Management For Owners of Small
Properties
* G3 10:30am-11:30am Zap the Gap
* G4 10:30am-11:30am Hell Hath No Fury Like a Customer Scorned
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