2004 E-Government Citizen Satisfaction Summit Showcases E-Gov Success Stories; American Customer Satisfaction E-Gov Scores To Be Revealed at Event for E-Gov Leaders and Innovators.WASHINGTON -- The first E-Government Citizen Satisfaction Summit will be hosted by the Department of the Treasury's Federal Consulting Group on September 21, 2004 from 8:30 a.m. - 3:30 p.m. The free conference will teach e-gov specialists how to get accurate, actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. data on how citizens use agency websites; what citizens like and don't like; and how to prioritize pri·or·i·tize v. pri·or·i·tized, pri·or·i·tiz·ing, pri·or·i·tiz·es Usage Problem v.tr. To arrange or deal with in order of importance. v.intr. website changes and make improvements that make websites more effective and customer-friendly. Attendees will hear case studies from their peers in the federal government and find out how website relaunches and innovative e-gov initiatives can improve citizen satisfaction online. Attendees will also hear expert advice from leaders in the performance measurement and citizen satisfaction fields, with practical advice for getting a handle on communicating with citizens through the online channel. In addition, the latest results from the American Customer Satisfaction Index The American Customer Satisfaction Index (ACSI) is a leading indicator of consumer behavior, measuring the satisfaction of consumers across the U.S. economy. The ACSI interviews approximately 80,000 Americans annually and asks about their satisfaction with the goods and (ACSI ACSI Association of Christian Schools International ACSI American Customer Satisfaction Index ACSI Association Canadienne des Sciences de l'Information (French) ACSI American Communications Services, Inc. ) for E-Government will be released by the University of Michigan (body, education) University of Michigan - A large cosmopolitan university in the Midwest USA. Over 50000 students are enrolled at the University of Michigan's three campuses. The students come from 50 states and over 100 foreign countries. and e-gov partner ForeSee Results at the summit. Each quarter, the ACSI rates more than 50 federal government websites on a scale from 0-100 in terms of how well they are currently satisfying citizens. Scores for sites at 18 agencies will be included such as the State Department, NASA NASA: see National Aeronautics and Space Administration. NASA in full National Aeronautics and Space Administration Independent U.S. , the Social Security Administration, the National Libraries of Medicine, the USDA USDA, n.pr See United States Department of Agriculture. , the Office of Personnel Management, and the Government Accountability Office The Government Accountability Office (GAO) is the audit, evaluation, and investigative arm of the United States Congress, and thus an agency in the Legislative Branch of the United States Government. will be released and explained at the summit.
What: The 2004 E-Government Citizen Satisfaction Summit.
Who Should
Attend: Webmasters, e-gov specialists, agency management,
performance evaluation staff, and anyone who works to
ensure their agency websites meet the needs of the
American people. Reporters are welcome.
When: September 21, 2004; Time: 8:30 a.m. to 3:30 p.m.,
including free breakfast and lunch
Where: The Continental Ballroom in the Conference Center at
George Washington University, 800 21st St., NW.
Cost: FREE to government employees and media; $50 for
consultants, contractors and other guests.
Sponsor: Federal Consulting Group, Department of the Treasury
More
Information: http://www.fcg.gov/e-gov-summit-2004.html
Government
Employee and
Contractor
Registration: http://www.fcg.gov/register.html
Media/Reporter
Registration: Sarah Allen, 202-535-7800; sallen@kearnswest.com
To get more information on the release of the latest ACSI E-Government Scores, please contact Sarah Allen, 202-535-7800, sallen@kearnswest.com |
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