2002-2003 membership satisfaction survey. (Membership Satisfaction Survey).Summary of Results In November November: see month. and December December: see month. of 2002, Tax Executives Institute conducted a survey of its members. Working with an independent research company, TEI 1. (communications) TEI - Terminal Endpoint Identifier. 2. (text, project) TEI - Text Encoding Initiative. developed a survey designed not only to measure members' satisfaction with TEI current programs and priorities, but also to assess their needs in respect of education, networking, and advocacy The act of Pleading or arguing a case or a position; forceful persuasion. . The results will assist the Institute's leadership in refreshing TEI's strategic plan, setting priorities for the coming years, and recommending changes to TEI's structure, governance Governance makes decisions that define expectations, grant power, or verify performance. It consists either of a separate process or of a specific part of management or leadership processes. Sometimes people set up a government to administer these processes and systems. , and decision-making processes Presented below is a list of topics on decision-making and decision-making processes: | width="" align="left" valign="top" |
| width="" align="left" valign="top" | The survey was conducted electronically, with follow-up follow-up, n the process of monitoring the progress of a patient after a period of active treatment. follow-up subsequent. follow-up plan by regular mail. Hence, the Institute sent an e-mail message to all members with a link to an online survey instrument inviting their response. Follow-up messages were sent to members who had not responded within a few days, and later still, a printed version of the survey was mailed to members for whom TEI had no valid e-mail address See Internet address. e-mail address - electronic mail address or for whom previous e-mail messages had been undeliverable un·de·liv·er·a·ble adj. Difficult or impossible to deliver: undeliverable mail. un . Finally, a follow-up survey package was mailed at the end of December to all who had not yet responded. In adopting this methodology, TEI's goal was to maximize In a graphical environment, to enlarge a window to the full size of the screen. See Win Maximize windows. the number of responses while minimizing the pestering of members who had already responded. The response to the survey was gratifying grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. . The survey was sent to 5,225 active members of the Institute (as of November 2002). The data-gathering phase of the project was closed on January January: see month. 21, 2003, with a total of 2,031 usable USable is a special idea contest to transfer US American ideas into practice in Germany. USable is initiated by the German Körber-Stiftung (foundation Körber). It is doted with 150,000 Euro and awarded every two years. responses--a 39-percent response rate. Percentages based on the responses are subject to a margin of error of [+ or -] 1.7 percent at the 95-percent confidence level. The responses were tabulated and the following report was prepared in accordance Accordance is Bible Study Software for Macintosh developed by OakTree Software, Inc.[] As well as a standalone program, it is the base software packaged by Zondervan in their Bible Study suites for Macintosh. with accepted research standards and practices. Note: Percentages will not always total 100 percent because of rounding, and results for "no answer" are omitted.
Your TEI Membership
1. About how long have you been a TEI member?
38% Less than 5 years
23% 5 - 9 years
17% 10 - 14 years
11% 15 - 19 years
11% 20 years or more
Comment: Nearly two-thirds of those responding had been members
less than 10 years.
2. In the last 2 years, how many times have you personally done
each of these things?
None 1 Time 2-3 Times 4+ Times
12% 8% 18% 61% Attended a chapter meeting
70% 14% 9% 2% Attended a regional conference
58% 19% 15% 5% Attended the Annual or Midyear
conference
61% 17% 14% 3% Attended a 2- or 3-day seminar
63% 19% 11% 2% Participated in a telephone
seminar
86% 6% 2% -- Attended a week-long course
17% 9% 24% 48% Logged on to TEI Online or TEI's
public website
43% 13% 22% 18% Obtained information about a TEI
educational program online
56% 10% 14% 15% Used the online membership
directory
59% 21% 13% 4% Registered for a program or paid
dues online
77% 5% 7% 6% Posted an item on TEI Online
6% 5% 22% 66% Read a feature article in The
Tax Executive
27% 10% 19% 40% Read a technical submission in
The Tax Executive or online
17% 11% 24% 46% Used the Membership Roster
71% 11% 9% 4% Taken advantage of discounts
provided on RIA/Carswell
products
81% 4% 4% 7% Participated in an Institute
committee meeting
85% 5% 3% 2% Participated in the development
of a TEI submission
Comment: Generally, the trend seems to be that the longer someone had
been a member of the Institute, the more activities he or she had
participated in or more services he or she had taken advantage of.
3a. How do you rate TEI's performance of the following functions at
the Chapter Level?
Poor Excellent No Opinion
0 1 2 3 4
1% 3% 11% 32% 45% 8% Networking
opportunities
1% 2% 10% 38% 43% 7% Education of members
3% 9% 21% 27% 21% 20% Advocacy (such as
improving tax
administration and
policy through
submissions and
liaison meetings)
3b. How do you rate TEI's performance of the following functions
at the Institute Level?
Poor Excellent No Opinion
0 1 2 3 4
1% 5% 15% 27% 29% 23% Networking opportunities
-- 1% 7% 29% 50% 13% Education of members
-- 1% 6% 27% 51% 14% Advocacy (such as improving
tax administration and
policy through submissions
and liaison meetings)
Comment: Generally speaking, members use their chapters for networking
and educational purposes, and the Institute at large for education and
advocacy. Moreover, the longer someone had been a member, the higher
rating he or she gave Institute-level networking, education, and
advocacy activities.
4. What recommendations do you have for improving TEI's networking
opportunities, educational activities, and advocacy efforts at both
the Institute and Chapter levels?
Comment: The responses are still being analyzed, but preliminary
findings are set forth in the box on the previous page.
Your Membership Benefits & Activities
5. How important to you is each of these TEI membership benefits
and activities?
Not at All Extremely
Important Important No Opinion
0 1 2 3 4
Networking
Opportunities
1% 3% 9% 36% 58% 2% Chapter level
4% 9% 22% 33% 25% 6% National level
7% 9% 22% 27% 18% 15% LMSB Industry Group
Education of Members
1% 2% 7% 26% 61% 3% Chapter meetings
7% 9% 18% 28% 26% 11% Regional conferences
6% 8% 18% 24% 32% 11% Midyear Conference
6% 8% 17% 25% 31% 11% Annual Conference
8% 13% 19% 22% 24% 12% Week-long courses
4% 7% 15% 28% 35% 10% 2- or 3-day seminars
7% 11% 19% 26% 21% 14% Telephone seminars
Advocacy
2% 3% 7% 27% 50% 10% Technical submissions
3% 5% 13% 29% 33% 16% National liaison
meetings
4% 7% 15% 31% 25% 16% Regional liaison
meetings
3% 5% 14% 30% 30% 15% Chapter liaison
meetings
Not at All Extremely
Important Important No Opinion
0 1 2 3 4
Other Benefits/
Activities
3% 6% 15% 31% 42% 2% Membership Roster
(print)
3% 7% 20% 33% 29% 6% Membership Directory
(online)
17% 26% 31% 15% 3% 7% TEI Annual Report
-- 2% 10% 36% 48% 1% The Tax Executive
magazine
2% 5% 17% 35% 37% 4% TEI website
9% 10% 19% 22% 14% 25% Chapter website
4% 9% 20% 25% 24% 16% TEI Online (forums)
4% 9% 16% 29% 31% 10% TEI Job Bank
4% 7% 14% 28% 34% 12% Chapter job bank or
employment committee
20% 17% 20% 17% 10% 14% Discounts on RIA/
Carswell products
Comment: Chapter meetings, the Membership Roster (and Online
Directory), and The Tax Executive magazine were rated most important;
the Annual Report did not fare as well.
6. How important is it to you that TEI conduct or provide each of
the following in the future?
Not at All Extremely
Important Important No Opinion
0 1 2 3 4
6% 8% 18% 28% 33% 7% Annual Conference
(fall--various
locations)
6% 10% 20% 23% 33% 8% Midyear Conference
(spring--Washington,
DC)
7% 12% 22% 25% 24% 8% Week-long courses
3% 7% 15% 32% 36% 6% 2- or 3-day seminars
6% 11% 20% 28% 25% 9% Telephone seminars
5% 9% 20% 30% 25% 9% Webcast seminars using
the Internet
2% 5% 17% 33% 38% 3% Survey of corporate
tax departments (size,
structure)
1% 4% 13% 34% 44% 3% Salary survey
5% 9% 23% 28% 24% 9% Private, online
discussion forums
4% 6% 16% 32% 35% 5% Job bank online
Comment: Members expressed a strong desire for benchmarking data on
salaries and the structure and management of corporate tax departments.
Other areas ranking quite high on the "wish list" are two- and
three-day educational seminars and an online job bank.
7. To what extent does TEI membership enhance you professionally
in the following tax areas?
Not A Great Does
at All Extent Not Apply
0 1 2 3 4
1% 1% 9% 36% 47% 5% Federal
11% 10% 17% 16% 9% 33% Canadian
4% 5% 16% 30% 24% 18% International
3% 5% 16% 37% 27% 10% State and local
2% 6% 23% 39% 23% 6% Compliance
2% 4% 15% 41% 30% 6% Controversy
2% 3% 17% 45% 30% 3% Planning and research
3% 7% 23% 39% 22% 4% Management
Comment: Most members expressed the view that involvement in TEI
enhances them professionally, and the results were generally consistent
between senior tax executives and other TEI members. Senior tax
executives, however, rated the Institute's ability to enhance their
professionalism in the state and local area much higher than other TEI
members.
8. How do you rate the value received for your TEI membership dues?
Poor Excellent No Opinion
0 1 2 3 4
-- 1% 9% 37% 52% --
Comment: With respect to a fundamental question for all membership
organizations, 89 percent of responding TEI members rated the value
received as "good" or "excellent," and not one respondent said the
value of his or her membership was poor.
Interacting With TEI
9. How do you rate the amount of information you receive from
TEI in each of these areas?
Too Too
Little Much No Opinion
-2 -1 0 +1 +2
1% 7% 65% 21% 1% 4% TEI educational programs
1% 12% 62% 16% 1% 7% TEI advocacy
1% 8% 61% 18% 2% 8% TEI organizational goals
and activities
3% 17% 57% 17% 2% 3% Tax developments
1% 5% 71% 16% 1% 3% In general
Comments: Members generally seem pleased with the level of information
they receive from TEI.
10. How much do you like receiving information from TEI in each
of these ways?
Dislike Like
a Lot a Lot No Opinion
-2 -1 0 +1 +2
3% 9% 29% 33% 22% 2% Regular mailings
1% 3% 18% 35% 40% 2% Email messages
2% 9% 34% 29% 20% 6% TEI website
1% 3% 19% 32% 43% 1% The Tax Executive
magazine
Comment: Members expressed a preference for receiving information
either via email or The Tax Executive.
11. Does your company permit the payment of TEI dues or registration
fees via the Internet?
48% Yes
48% No
Comment: This even split confirms that TEI should continue to provide
its members with options on how interact with the organization.
12. In the last 2 years, have you had any dealings with TEI's staff?
38% Yes
61% No
If yes, how would you rate your most recent dealings with TEI's staff?
Does
Poor Excellent Not Apply
0 1 2 3 4
-- -- 2% 12% 41% 40% In person
1% 2% 6% 22% 53% 14% On the telephone
1% 3% 4% 20% 46% 23% Through email or
correspondence
-- -- -- 1% 2% 46% Other
Comment: The longer someone had been a TEI member, the more likely
it is that he or she had dealings with the Institute staff. Very few
members had unsatisfactory dealings with staff members (but even a
single dissatisfied member is one too many).
About You
13. Are you the senior tax executive for your company?
49% Yes
50% No
Comment: Not only were half the respondents their company's senior tax
executives, but there was also a nearly 50-50 split between respondents
who had been members more than or less than 10 years.
14. What do you think is the biggest challenge facing the corporate tax
professional? What can TEI do to assist its members in facing that
challenge?
Comment: These narrative responses are still being analyzed, but
generally keeping up to date with tax law developments was identified
as the number one challenge facing tax executives. Among the other
challenges identified are: Complexity & Compliance Burden/Dealing with
Tax Authorities; Resource Issues/Doing More with Less; Communicating
Dept. Value and Function within Company; Coping with the Fallout from
Corporate Financial Scandals/Sarbanes-Oxley Act; and
Outsourcing/Downsizing/Finding & Retaining Talent.
15. Are you actively involved with other tax-related organizations?
38% Yes
61% No
If yes, how does TEI compare with these other organizations, and what
are they doing that TEI should be doing?
Comment: For most respondents, TEI was their only tax organization, but
this was less the case the longer they had been a member or if they
were a senior tax executive. Based on narrative comments, TEI compared
very favorably with other organizations for 45 percent of those who
belong to more than one organization, but 9 percent of the respondents
viewed TEI less favorably than the other organizations to which they
belong.
Recommendations for Improvement What recommendations do you have for Improving TEI's networking opportunities, educational activities, and advocacy efforts and both the Institute and Chapter levels? Approximately ap·prox·i·mate adj. 1. Almost exact or correct: the approximate time of the accident. 2. 7 percent of respondents In the context of marketing research, a representative sample drawn from a larger population of people from whom information is collected and used to develop or confirm marketing strategy. (365) offered comments or suggestions for improving TEI. Of the respondents, 14 percent suggested that no changes were needed, with one member stating: "I think TEI is a great organization at each level. The educational activities are second to none." Among the areas identified for improvement, with a sampling of specific comments are the following: Education Educational--Set standards for handouts presented at meetings both in terms of size of print AND narrative (e.g., some handouts present questions but no answers, and some are vague as to whether a question is an issue or has an answer)." "Offer more seminars for all levels. One- or two-day seminars work best. Good affordable tax education is difficult to find." "Accept Diners Club Diners Club International, originally founded as Diners Club, is a credit card company formed in 1950 by Frank X. McNamara, Ralph Schneider and Casey R. Taylor. When it first emerged, it became the first independent credit card company in the world. for online payment of dues and seminars as many companies use this as their corporate card." "Over the last few years TEI has made several small but significant changes in its annual and midyear mid·year n. 1. The middle of the calendar or academic year. 2. a. An examination given in the middle of a school year. b. midyears A series of such examinations. conferences. I believe TEI is listening to the voice of its customers and should continue these improvements." "Continue the change in availability/emphasis on telephone and online educational opportunities to save members' cost and travel time. Advocacy "If there are committees, position papers being written or other avenues to interact Interact can refer to:
Fall of Interact While the Game Boy device was first released, Interact acquired the rights to sell Datel's Action Replay at the Chapter level or Regionally, I am unaware of them. That seems a shame." "I personally feel that TEI harms its own credibility Believability. The major legal application of the term credibility relates to the testimony of a witness or party during a trial. Testimony must be both competent and credible if it is to be accepted by the trier of fact as proof of an issue being litigated. with respect to its advocacy initiatives because one can guess with fair certainty CERTAINTY, UNCERTAINTY, contracts. In matters of obligation, a thing is certain, when its essence, quality, and quantity, are described, distinctly set forth, Dig. 12, 1, 6. It is uncertain, when the description is not that of one individual object, but designates only the kind. Louis. the position that TEI will support before ever reading any of its arguments. Once in a while you should support a tax increase, if it also will improve tax administration and practice" Communications and Use of Technology "Although I have not taken advantage of much of the one line services, I do believe this is critical to the success of TEI. This is particularly true as travel has become more time consuming." "I receive The Tax Executive in the month following the two month period of the magazine (rec'd rec'd abbr (Comm) (= received) → erh. Sept-Oct on Nov 19!). So most of the information is of no use because it's it's 1. Contraction of it is. 2. Contraction of it has. See Usage Note at its. it's it is or it has it's be ~have old. More timely delivery would be nice!" "Would like improvement to the TEI national website. Maybe emails of new postings to the website. Easier access." "Great organization, need to devote more resources to internet capabilities. Could be a valuable tool for TEI members to exchange info and should be 'advertised' to members as such." Networking "Need a way to make new members feel part of the group. Existing members tend to stick to their cliquish clique n. A small exclusive group of friends or associates. intr.v. cliqued, cliqu·ing, cliques Informal To form, associate in, or act as a clique. groups." Cost for Value Received "At the Institute level the cost of education activities has to be reduced so that members working for companies with tight budgets can still obtain education. Also, creative ways to allow members to participate in Institute level education in a time of restricted travel budgets need to be found." Unmet un·met adj. Not satisfied or fulfilled: unmet demands. Needs "More focus on specific industry issues and some focus on problems and challenges facing companies of a given size (small, medium, large and mega) so that people can get into smaller focus groups where there could be more free exchange of practices in both administration of the tax function, particular business challenges and industry issues." "I am a tax department of one in an S corp and my opinions may be affected by the lower profile tax plays in my organization." "A more effective process to help members who have been laid off find new positions." "This is a bad economy ... many of our fellow members are losing their jobs.... I am one of them. I don't don't 1. Contraction of do not. 2. Nonstandard Contraction of does not. n. A statement of what should not be done: a list of the dos and don'ts. think we are doing enough at chapter or national level to help them.... Our job bank is a joke A joke is a short story or ironic depiction of a situation communicated with the intent of being humorous. It can also be used a slang term for a person who is not taken seriously by others in general or is known as being a failure. ." "I would like to get more information on the TEI on-line job bank.... I think our next step would be giving our members capability of posting their positions on line." Comparing TEI with Other Organizations Approximately nine percent of members (447 respondents) responded to the question how does TEI compare with these organizations you are involved with, and what are they doing that TEI should be doing. Here is a sampling of the responses: TEI Compares Favorably fa·vor·a·ble adj. 1. Advantageous; helpful: favorable winds. 2. Encouraging; propitious: a favorable diagnosis. 3. "TEI compares very well and is unique in the value that it provides. Don't see a need to do things any differently." "TEI is the strongest and most active tax organization I belong to. The local chapters in my mind lead the strength of the organization because they conduct business in a format that is easily accessible to Stoups of people who are familiar with each other." "Within my expectations, TEI compares very favorably to other organizations.... Other organizations provide broader member benefits, but I look to TEI primarily for high-end high-end adj. Informal 1. Appealing to sophisticated and discerning customers: a high-end department store; high-end video equipment. 2. CE, networking, and liaison Liaison may refer to:
"TEI brings a unique, multi-industry, worldwide focus to tax issues that other groups do not always have." "TEI is far and away the best and most consistent delivery' of services focused on the tax professional." "I find that TEI is the only organization that the tax professional can go to for answers reflecting the 'real world' tax environment. No matter your issue, there is always someone in TEI that has already been there, end is ready and willing to share their experience." "Overall, TEI is an excellent professional organization and I am proud to be a member." "TEI is, and has always been, an invaluable asset for the tax professional. Keep up the good work." Same/Comparable "I participate with retail industry tax groups where we all have similar tax issues. TEI's scope, representing the tax industry, is much broader I don't think TEI should or could try to be industry specific." "Overall, my experience with TEI is about the same as with MAPI (Mail API) A programming interface from Microsoft that enables a client application to send to and receive mail from Exchange Server or a Microsoft Mail (MS Mail) messaging system. Microsoft applications such as Outlook, the Exchange client and Microsoft Schedule use MAPI. . I prefer the intimacy This article or section may contain original research or unverified claims. Please help Wikipedia by adding references. See the for details. This article has been tagged since September 2007. of the MAPI meetings vs. the national TEI meetings Perhaps if I had greater experience with a local chapter I would perceive per·ceive v. 1. To become aware of directly through any of the senses, especially sight or hearing. 2. To achieve understanding of; apprehend. the intimacy in that setting while getting the depth/scope provided at a national affair." "The other organizations are more industry specific and those focus on issues of peculiar PECULIAR, eccl. law. In England, a particular parish or church, which has, within itself, independent of the ordinary jurisdiction, power to grant probate of wills, and the like. 1 Eng. Eccl. R. 72, note; Shelf. on Mar. & Div. 538. Vide Court of peculiars. importance to my industry. Given its general tax approach, TEI is an excellent complement to these organizations." TEI Compares Unfavorably; Need Improvement "I feel that there is a disconnect disconnect - SCSI reconnect between TEI national and the local chapters. It feels as if two separate organizations exist. I feel that TEI national needs to communicate more effectively with the local chapters." "Relate to all sizes of companies.... not only large publicly-held, multinational multinational Of, relating to, or being a company with subsidiaries or other operations in a number of countries. The diversity of operations of such companies subjects them to unique risks (for example, exchange rate changes or government nationalization) organizations." "The organization should focus on recruiting younger tax professionals to maintain its membership base and goals." "TEI advocacy efforts are controlled by the National office and members have little opportunity to comment. In other organizations to which I belong there is a mechanism so that all members can have input in the advocacy process." "The other organizations seem to communicate advocacy issues and legislative developments much more rapidly. The other organizations have better networking and sharing of information about dealing with audit experiences." "They do more advocacy, and are more broadly focused. TEI at times is too obsessed ob·sess v. ob·sessed, ob·sess·ing, ob·sess·es v.tr. To preoccupy the mind of excessively. v.intr. with the inner workings of the IRS An abbreviation for the Internal Revenue Service, a federal agency charged with the responsibility of administering and enforcing internal revenue laws. and loses a broader view." |
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