2002 Orlando Education Conference & Exposition * June 27-29: National Apartment Association.A MESSAGE FROM THE CONFERENCE CHAIR, NANCY NICOLOSI It is my great pleasure to extend an invitation to all of our NAA NAA Nomina Anatomica Avium. members and multifamily housing professionals throughout the country to register now for our 2002 NAA Education Conference & Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. in Orlando Orlando, city, United States Orlando (ôrlăn`dō), city (1990 pop. 164,693), seat of Orange co., central Fla., in a lake region; inc. 1875. In a citrus fruit and farm area, it is one of the world's most visited vacation spots. , Fla. on June June: see month. 27 - 29. A great opportunity awaits you in Orlando in June: A power-packed program with excellent education, speakers, entertainment, a comprehensive and dynamic exposition and excellent networking opportunities with meeting space, the exposition and guest rooms all under one roof! The 2002 Conference Committee has been hard at work producing the 2002 Education Conference billed as "The Center of It All." The dynamic former Mayor of New York City The Mayor of New York City is the head of the executive branch of the Government of New York City. The office administers all city services, public property, police and fire protection, most public agencies, and enforces all city and state laws within the city. , the Honorable Rudolph Rudolph: see Raoul, king of France. Rudolph his red nose lit the way for Santa and his sleigh. [Am. Pop. Music: “Rudolph the Red-Nosed Reindeer”] See : Nose "Rudy" Giuliani Giuliani is an Italian family name, that can refer to:
noun (Informal) start, opening, beginning, commencement, outset, starting point, inception kick-off kick n (Sport) → coup m the Education Conference on Thursday Thursday: see week. , June 27. The always humorous Dave Barry For the English musician, see . David Barry, Jr. (born July 3, 1947) is a bestselling American author and Pulitzer Prize-winning humorist who wrote a nationally syndicated column for the The Miami Herald from 1983 to 2005. will be a Keynote Speaker and will entertain the NAA audience on Friday Friday: see Sabbath; week. Friday young Indian rescued by Crusoe and kept as servant and companion. [Br. Lit.: Robinson Crusoe] See : Servant , June 28. There will be more than 30 informative and interesting seminars and education sessions including the extremely popular Leadership Training Sessions with 2002 speakers Bill Williams, from J.D. Power and Associates, Inc. and Doug DOUG Dumb Old Utility Guy Lipp, formerly with Disney Dis·ney , Walter Elias Known as "Walt." 1901-1966. American animator, showman, and film producer. Noted for his creation of the cartoon characters Mickey Mouse and Donald Duck, he produced the first animated film with sound, . Other highlights include a 450-booth trade show, an Opening Party, and last but definitely not least, the Closing Gala with nationally-known entertainment Three Dog Night. It will positively be the most rewarding, exciting, educational and entertaining three days you will experience. Please join me, your fellow NAA members and thousands of multifamily housing professionals at "The Center of It All" June 27 - 29 in Orlando, Florida The city of Orlando is a major city in central Florida and is the county seat of Orange County, Florida. According to the 2000 census, the city population was 185,951. A 2006 U.S. at the Gaylord Gaylord, an anglicisation of the French surname Gaillard ("sprightly" or "spry"), may refer to: People:
Nancy Nicolosi Schomac Property Management, Inc. 2002 NAA Education Conference Chair OPENING KEYNOTE SPEAKER THE HONORABLE RUDOLPH GIULIANI Thursday, June 27, 1:00 p.m.-2:30 p.m. On Thursday, June 27, the Honorable Rudolph "Rudy" Giuliani kicks off the 2002 NAA Education Conference & Exposition. As America America [for Amerigo Vespucci], the lands of the Western Hemisphere—North America, Central (or Middle) America, and South America. The world map published in 1507 by Martin Waldseemüller is the first known cartographic use of the name. reeled from the terrorist attack that rocked its foundation, Giuliani stood firm with confidence, compassion compassion, n a profound awareness of another's suffering coupled with a desire to alleviate that suffering. and unswerving commitment, serving as an example of heroism Heroism See also Bravery. Achilles Greek hero without whom Troy could not have been taken. [Gk. Lit.: Iliad] Aeneas Trojan hero; legendary founder of Roman race. [Rom. Lit. , with so many other heroes, to the entire world. The remarkable leadership of Giuliani and the extraordinary heroism of his fellow New Yorkers restored faith in the ideals that are so vital to a free society during one of the saddest times in American American, river, 30 mi (48 km) long, rising in N central Calif. in the Sierra Nevada and flowing SW into the Sacramento River at Sacramento. The discovery of gold at Sutter's Mill (see Sutter, John Augustus) along the river in 1848 led to the California gold rush of history. In honor As a verb, to accept a bill of exchange, or to pay a note, check, or accepted bill, at maturity. To pay or to accept and pay, or, where a credit so engages, to purchase or discount a draft complying with the terms of the draft. of his remarkable resolve and leadership, Time magazine named Rudy Giuliani Rudolph William Louis "Rudy" Giuliani (born May 28, 1944) is an American lawyer, businessman, and politician from the state of New York. Formerly Mayor of New York City, Giuliani is currently seeking the Republican nomination in the 2008 United States presidential election. their 2001 Person of the Year and on February February: see month. 13, 2002, Giuliani received an honorary Knighthood knighthood: see chivalry; courtly love; knight. from Queen Elizabeth Queen Elizabeth, or Elizabeth, may refer to: Living people
Bohemia KEYNOTE SPEAKER DAVE BARRY Friday, June 28, 1:00 p.m.-2:00 p.m. On Friday, June 28, learn how to turn the worries and stresses of work into humor humor, according to ancient theory, any of four bodily fluids that determined man's health and temperament. Hippocrates postulated that an imbalance among the humors (blood, phlegm, black bile, and yellow bile) resulted in pain and disease, and that good health was and positives as renowned humorist hu·mor·ist n. 1. A person with a good sense of humor. 2. A performer or writer of humorous material. humorist Noun a person who speaks or writes in a humorous way Dave Barry entertains NAA. Barry Barry, Welsh Barri, town (1991 pop. 45,053) and port, Vale of Glamorgan, S Wales, on the Bristol Channel. Once a major coal-exporting port, its more diversified export products include cement, flour, and steel products. , a Pulitzer Pulitzer awards made in letters, music, and journalism. [Am. Hist.: Wheeler, 824] See : Prize Prize-winning columnist columnist, the writer of an essay appearing regularly in a newspaper or periodical, usually under a constant heading. Although originally humorous, the column in many cases has supplanted the editorial for authoritative opinions on world problems. and author, will give NAA attendees a chance to laugh a little while continuing to stay current with the trends in the multifamily housing industry. Recently out with his new book, Dave Barry Hits Below the Beltway, Barry is sure to entertain and enlighten en·light·en tr.v. en·light·ened, en·light·en·ing, en·light·ens 1. To give spiritual or intellectual insight to: attendees with his humor and perspective. Barry has written several best sellers, including: Dave Barry in Cyberspace Coined by William Gibson in his 1984 novel "Neuromancer," it is a futuristic computer network that people use by plugging their minds into it! The term now refers to the Internet or to the online or digital world in general. See Internet and virtual reality. Contrast with meatspace. , Dave Barry Talks Back, Dave Barry is from Mars and Venus Venus, in astronomy Venus, in astronomy, 2d planet from the sun; it is often called the evening star or morning star and is brighter than any object in the sky except the sun and the moon. , and Dave Barry is Not Taking This Sitting Down. CONFERENCE HIGHLIGHTS CONFERENCE ORIENTATION If you are new to NAA or this is your first meeting with us, please join us for a conference orientation continental breakfast on Thursday morning. You'll you'll Contraction of you will. you'll you will or you shall you'll will make new acquaintances and learn how to make the most of your meeting experience. This is the perfect opportunity to meet new friends, mingle and interact with new members, first-time attendees, Board, committee and task force members. LEADERSHIP TRAINING The extremely popular Leadership Training Sessions are back and will feature Doug Lipp, who will take you on an exciting adventure through the Magic of Disney and Bill Williams, from J.D. Power and Associates, Inc., who will share insights into the motivations of different consumer markets and new ideas "New Ideas" is the debut single by Scottish New Wave/Indie Rock act The Dykeenies. It was first released as a Double A-side with "Will It Happen Tonight?" on July 17, 2006. The band also recorded a video for the track. on the fine art of persuasion PERSUASION. The act of influencing by expostulation or request. While the persuasion is confined within those limits which leave the mind free, it may be used to induce another to make his will, or even to make it in his own favor; but if such persuasion should so far operate on the mind and competitive advantage. PROPERTY TOURS See Orlando's best and brightest multifamily properties on this tour. Hosts from the Apartment Association of Greater Orlando Greater Orlando, alternatively known as the Orlando Area or Metro Orlando, is third most populated metropolitan region in the state of Florida, and the 27th-largest metro area in the United States. will describe the areas as well as the properties that you will see. OPENING PARTY Come join NAA on Thursday evening as we celebrate the beginning of the 2002 NAA Education Conference & Exposition. Enjoy live entertainment while you mingle and network with your colleagues over drinks and light fare. PARAGON Paragon - Mark Sherman. IEEE Software (Nov 1991). AWARDS The Annual PARAGON Awards continues to raise the bar for multifamily housing standards. Please join us in congratulating the 2002 "NAA PARAGON: A Model of Excellence" winners, at this special ceremony on Saturday Saturday: see week; Sabbath. night. All are welcome to attend. CLOSING GALA Celebrate the culmination of the 2002 NAA Education Conference & Exposition on Saturday evening with special entertainment guests Three Dog Night. The evening kicks off with a cocktail cocktail, short mixed drink originating in the United States and served as an appetizer. It generally has a basis of gin, whisky, rum, or brandy combined with vermouth or fruit juices and often flavored with bitters or grenadine. reception, immediately followed by a delicious Florida Florida, state, United States Florida (flôr`ĭdə, flŏr`–), state in the extreme SE United States. A long, low peninsula between the Atlantic Ocean (E) and the Gulf of Mexico (W), Florida is bordered by Georgia and style dinner. After dinner, get ready to dance the night away as Three Dog Night will entertain the NAA crowd. Black-tie black tie n. 1. A black bow tie worn with a dinner jacket. 2. Semiformal evening wear typically for men, usually requiring a dinner jacket. is optional, so prepare to dress up for a night of fun, friends and incredible entertainment!
SCHEDULE OF EVENTS
TUESDAY, JUNE 25
12:00 PM - 5:00 PM * Registration
3:00 PM - 4:15 PM * Education Foundation
4:30 PM - 8:00 PM * 2002 Conference Committee
WEDNESDAY, JUNE 26
8:00 AM - 8:00 PM * Registration
8:00 AM - 10:00 AM * Legislative Committee
9:00 AM - 10.00 AM * Member Relations Task Force
* Strategic Growth Task Force
* AE Regional Liaisons
10:15 AM - 11:15 AM * Membership Committee
* NAA PAC Board of Trustees
* Communications Advisory Board
11:30 AM - 12:30 PM * Member Services Committee
* Education Committee
* IROC
12:15 PM - 1:45 PM * Budget & Finance Committee
* National Suppliers Council
* NAA PAC State Ambassador
Orientation
12:45 PM - 1:45 PM * RVP Meeting
* AEC Meeting
* Owners Forum
2:00 PM - 2:00 PM * Region Meetings
2:45 PM - 4:15 PM * Board of Directors Meeting
4:30 PM - 6:00 PM * Assembly of Delegates
Meeting
THURSDAY, JUNE 27
7:30 AM - 5:30 PM * Registration
8:00 AM - 8:45 AM * Conference Orientation
8:45 AM - 9:45 AM * A SERIES EDUCATION SESSIONS
* A1 Talent 2002: How to Find It,
Nurture It, Keep It
* A2 Industry Trends: Multifamily
Design and Development
* A3 Five Sensory Selling -The Silent
Salesperson (the Sight, Sound, Touch,
Taste and Smell of Success)
* A4 Mold:An Update
* A5 Skills for Professionals: Part I
10:00 AM - 11:00 AM * B SERIES EDUCATION SESSIONS
* B1 The Marketing Sweet Spot: Getting
the Media and Message Just Right
* B2 Make This Your Best Year Yet
* B3 Applicant Screening and the Law
* B4 Industry Trends: Technology
11:15 AM - 12:16 PM * C SERIES EDUCATION SESSIONS
* C1 Industry Trends: Energy
* C2 Emotional Intelligence:What Is
It and How Do I Use It?
* C3 Resident Satisfaction and Renewals:
What a National Study Reveals
* C4 A Funny Thing Happened On the
Way to the Sale
* C5 The Tightening Insurance Market:
How to Reduce the Impact on Your
Community
1:00 PM- 2:30 PM * Opening General Session - Rudolph
Giuliani
2:30 PM - 5:30 PM * Exhibit Hall Grand Opening Reception
6:30 PM - 8:30 PM * Opening Party
FRIDAY, JUNE 28
8:00 AM - 4:00 PM * Registration
9:30 AM - 12:30 PM * Property Tours
9:30 AM - 12:30 PM * Spouse Tours
9:00 AM - 10:00 AM * D SERIES EDUCATION SESSIONS
* D1 Skills for Professionals: Part II
* D2 The Price is Right.' Negotiating
Win-Win Contracts
* D3 Get SMART. Super/or Management
Attributes, Resources and Techniques
* D4 Industry Trends: Marketing
* D5 Creating a Team Environment
with World-Class Leadership
10:15 AM - 11:15 AM * E SERIES EDUCATION SESSIONS
* E1 Multifamily Conventional and
Affordable Housing Finance Update
* E2 The Marketing Sweet Spot.' Getting
the Media and Message Just Right
* E3 Energize to Innovate
* E4 Industry Trends: Increasing Value
11:30 AM - 1:00 PM * F SERIES EDUCATION SESSIONS
w/Lunch
* F1 Whose Fair Housing Line Is k Anyway?
* F2 Redefining Leadership in Times
of Change
* F3 Disaster Planning: Preparing for the
Worst Has a Whole New Meaning
* F4 The Magic of Exceptional
Customer Service: Are You in Balance?
1:00 PM - 2:00 PM * Keynote Presentation-Dave Barry
2:00 PM - 5:30 PM * Exhibit Hall Open
SATURDAY, JUNE 29
8:00 AM - 2:00 PM * Registration
8:15 AM - 9:15 AM * Networking Breakfast wlSpeakers
9:30 AM - 11:00 AM * G SERIES EDUCATION SESSIONS
* G1 Whose Fair Housing Line Is k Anyway?
* G2 The Magic of Exceptional
Customer Service: Are You in Balance?
* G3 How to Sell Convince and Persuade
Others to Buy into What you Have
Learned at the NAA Education Conference
* G4 Builder/Developer Roundtables:
From Impact Fees to Antigrowth
Sentiments - What's Hot and What's
Hotter
* G5 Using Humor for a Change
11:15 AM - 12:15 PM * H SERIES EDUCATION SESSIONS
* H1 Talent 2002: How to Find It,
Nurture It, Keep It
* H2 New Technology Trends in Cash
Management
* H3 He Said/She Said:
Demystifying Communicatiow
with the Opposite Sex
* H4 Emerging Legislative
Issues
12:15 PM - 2:15 PM * Exhibit Hall Open
6:30 PM - 7:30 PM * PARAGON Awards
Ceremony
7:30 PM - 8:00 PM * Closing Gala Reception
8:00 PM - 12:00 AM * Closing Gala - Three
Dog Night
NAA's education program addresses critical issues and timely trends affecting the multifamily housing industry. From training to legal issues, customer service to marketing, leadership to human resource management, NAA's primary goal during the Education Conference & Exposition is to keep you informed about industry trends enabling you to proactively shape the future of our industry. In addition to the fabulous education opportunities that you will have, you will also get an opportunity to see, touch and feel products and services in the exposition. You won't won't Contraction of will not. won't will not won't will want to miss being at the center of it all! 26% MORE EDUCATION SESSION TIME ... We have increased educational value by adding an extra set of education sessions and decreasing the number of sessions held at the same time. We will also be offering the most popular sessions more than once so you won't miss key topics and speakers. BACK BY POPULAR DEMAND ... The extremely popular Leadership Training Sessions are back and will feature Doug Lipp, who will take you on an exciting adventure through the Magic of Disney and Bill Williams, from J.D. Power and Associates, Inc., who will share insights into the motivations of different consumer markets and new ideas on the fine art of persuasion and competitive advantage. MORE, MORE, MORE ... Education and networking are key elements to the attendees of the NAA Education Conference & Exposition. This yeah in addition to the two General Sessions, Opening Party and Closing Gala, we are adding several new and exciting opportunities to network and learn. * Educational Session Lunch on Friday * Food service in the exhibit hall Thursday, Friday and Saturday * Networking Breakfast with education speaker's on Saturday (Often there is too little time between the education sessions to talk with speakers about individual thoughts and ideas or to discuss a particular topic with peers who may be experiencing similar challenges.) These changes are intended to enhance your opportunities to meet new industry professionals as well as visit with old friends. MORE IS LESS ... As a result of the many requests we get from attendees who would like to bring more of their employees, we have changed our group discounts to help in this effort. This year, register 5 employees and the 6th employee comes free. The group discount rules remain the same--all employees must attend from the same office address and all must be submitted at the same time with one payment. That's it! It's it's 1. Contraction of it is. 2. Contraction of it has. See Usage Note at its. it's it is or it has it's be ~have that simple--bring more, pay less. This offer is available for both member and non-member full registrations. BEST OF ALL ... Full registration fees for 2002 will remain at 2001 registration rates. In fact, when you take advantage of our new group discounts, you will actually be attending the conference for- for- pref. Completely; excessively, especially with destructive or detrimental effect: forworn. [Middle English, from Old English; see per1 less than last year's rates and receiving more educational opportunities. WWW WWW or W3: see World Wide Web. (World Wide Web) The common host name for a Web server. The "www-dot" prefix on Web addresses is widely used to provide a recognizable way of identifying a Web site. .NAAHQ.ORG WHO ATTENDS THE EDUCATION CONFERENCE VICE PRESIDENT/CORPORATE EXECUTIVE 31% ON-SITE PERSONNEL 29% CEO/PRESIDENT/OWNER 22% REGIONAL/MULTI-SITE PERSONNEL 16% OTHER 2% Note: Table made from pie graph. Follow the sun to the brand new Gaylord Palms Resort in Orlando, Florida for the 2002 National Apartment Association Education Conference & Exposition! If you work in the multifamily housing industry, you won't want to miss this unique opportunity to learn and network with your peers around the country, Those who will benefit most from NAA's education sessions and exhibits are: * Key decision makers from corporate multifamily housing companies * Owners of multifamily housing * Managers of single and multi-site properties * Leasing consultants * Maintenance supervisors REGISTRATION INFORMATION If you are a member of the National Apartment Association or if you are a member of a local apartment association that is affiliated with the NAA, register at the early member rate for the best value! Don't know Don't know (DK, DKed) "Don't know the trade." A Street expression used whenever one party lacks knowledge of a trade or receives conflicting instructions from the other party. if you are a member of NAA? Visit www.naahq.org and click on membership to view a complete listing local NAA affiliates or call the NAA membership department at 703/518-6141 to find how out to become a member: Non-NAA in the muitifamily housing industry are invited to the conference to learn more about the latest issues and trends in the industry. THE BEST REGISTRATION DEAL A Full Registration include: * All NAA Education Sessions * NAA Speaker Resource Handout Guide * Education Session Lunch on Friday * Complimentary Opening Party Admission * General Sessions on Thursday and Friday * Pass to the Exposition Hall for all three days * PARAGON Awards Ceremony * Complimentary Closing Gala Ticket HOW TO REGISTER 1. Register on-line at www.naahq.org. New this year!!! Confirmations will automatically be e-mailed. 2. Complete the Registration Form in this brochure and mail or fax it to: 2002 NAA Education Conference & Exposition Registration P.O. Box 3867, Frederick, MD 21705 Fax: 301/694-5124 To receive confirmation of your faxed or mailed conference registration, please call 301/694-5243. All faxed registration forms MUST include credit card authorization The right or permission to use a system resource; the process of granting access. See access control. . Incomplete forms and those without payment cannot be processed. To avoid a duplicate DUPLICATE. The double of anything. 2. It is usually applied to agreements, letters, receipts, and the like, when two originals are made of either of them. Each copy has the same effect. charge, please send only one copy. After May 31, 2002, please register on-site on-site adj. Done or located at the site, as of a particular activity: on-site monitoring of a production run; an on-site film shoot. . EXHIBITOR INFORMATION: Space is limited!!! Call now to reserve your exhibit space at the 2002 Education Conference & Exposition. ADVERTISING & SPONSORSHIPS: New and exciting opportunities are still available! Call Jennifer James Jennifer (Jenny) James, (born Jennifer Claire Reynolds) is an English actress born in 1978 in Wigan, Greater Manchester. Early life Her father left in 1980, when she was two years old, leaving her mother Shirley to bring up their child alone. at 703/518-6141, extension 125 or e-mail: jennifer Jennifer became a common first name for females in English-speaking countries during the 20th century. The name Jennifer is a Cornish variant of Guinevere, deriving ultimately from Proto-Celtic *windo-seibaro- "white ghost", via Brythonic *wino-hibirā (cf. @naahq.org HOTEL & TRAVEL The Gaylord Palms Resort formerly named the Opyrland Hotel Florida) is the host hotel for the 2002 NAA Education Conference & Exposition. This exciting and unique venue provides state-of-the-art facilities, extremely convenient access to the major attractions in the Orlando area, and best of all, sleeping rooms, meeting space and the exposition hall all under one roof. Put these pieces together and conference attendees will discover a truly unique and exciting Florida experience unlike anything that has ever been seen before. To see pictures of the brand new Gaylord Palms Resort and to get the latest information on resort activities visit their Web site at www.gaylordpalms.com. To make hotel reservations: Call the Gaylord Palms Resort directly at 407/586-2000. Request the NAA Hotel Room Rate of $175/per night for single\double occupancy. The room and resort fees of $10 per night at the Gaylord Palms includes: a daily newspaper, bottled water/juice in room, high speed internet access See how to access the Internet. , complimentary transportation to Disney theme parks, unlimited use of the fitness room and free range balls at Falcon's Fire Golf Club. The 2002 NAA Education Conference & Exposition is the perfect opportunity to extend your business trip for a family vacation. Bring the kids, friends or significant others. The Gaylord Palms Resort is just 20 minutes from Orlando International Airport “KMCO” redirects here. For other uses, see KMCO (disambiguation). “MCO” redirects here. For other uses, see MCO (disambiguation). Orlando International Airport (IATA: MCO, ICAO: KMCO, FAA LID: MCO)[2] and it is centrally located near the main attractions in the Orlando area: Walt Disney World Noun 1. Walt Disney World - a large amusement park established in 1971 to the southwest of Orlando Orlando - a city in central Florida; site of Walt Disney World , Sea World, Universal Studios, MGM MGM in full Metro-Goldwyn-Mayer, Inc. U.S. corporation and film studio. It was formed when the film distributor Marcus Loew, who bought Metro Pictures in 1920, merged it with the Goldwyn production company in 1924 and with Louis B. Mayer Pictures in 1925. Studios, golf, a wide selection of fabulous restaurants and much more. For more information on attractions and activities in the Orlando area, please visit www.go2orlando.com. Disney Transportation Transportation to the Walt Disney World theme park is free with your stay at the Gaylord Palms Resort and shuttle shuttle: see loom. shuttle In the weaving of cloth, a spindle-shaped device used to carry the crosswise threads (weft) through the lengthwise threads (warp). Not all modern looms use a shuttle; shuttleless looms draw the weft from a nonmoving supply. service to and from the Gaylord Palms to the Walt Disney World theme park is offered. Shuttles leave the Gaylord Palms hourly and depart from the theme park hourly based on opening and closing times. Departing de·part v. de·part·ed, de·part·ing, de·parts v.intr. 1. To go away; leave. 2. To die. 3. times may vary according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. theme park hours, so be sure to consult with the concierge at the Gaylord Palms for shuttle hours during your stay. LA PETITE ACADEMY KIDS STATION Another reason to bring the kids is the La Petite Academy Kid's Station, a special resort within the Gaylord Palms, that caters specifically to kids. Guests can choose from a list of themed activities or work with the Academy's team of experts to custom design a program that fits your child's specific needs. Kids can stay and play for one to four hours or they can make a day out of it during your planned full-day group activity. The Academy offers all kinds of creative and interactive activities. Kids won't be able to resist the La Petite Academy Kids Station. For more information, please visit the Gaylord Palms Web site at www.gaylordpalms.com or call 407/586-2505. HERTZ hertz (hûrts) [for Heinrich R. Hertz], abbr. Hz, unit of frequency, equal to 1 cycle per second. The term is combined with metric prefixes to denote multiple units such as the kilohertz (1,000 Hz), megahertz (1,000,000 Hz), and gigahertz CAR RENTAL DESK AT THE GAYLORD PALMS RESORT For those people who only want to rent a car for a day or two, there is a Hertz Car Rental Desk located in the main lobby of the Gaylord Palms Resort. Open from 8:00 a.m. - 4:00 p.m. seven days a week, this service allows you the ease to rent a car from the hotel. For more information or to reserve your car today, please call 407/586-2238. Don't forget to mention your NAA Member #: CDP CDP (cytidine diphosphate): see cytosine. (1) (Certificate in Data Processing) An earlier award for the successful completion of an examination in hardware, software, systems analysis, programming, management and accounting, 166635 to receive a discount. POLICIES NAA Refund TO REFUND. To pay back by the party who has received it, to the party who has paid it, money which ought not to have been paid. 2. On a deficiency of assets, executors and administrators cum testamento annexo, are entitled to have refunded to them legacies Policy: Registration cancellation requests must be received in writing. Requests received on or before April 19, 2002 are entitled en·ti·tle tr.v. en·ti·tled, en·ti·tling, en·ti·tles 1. To give a name or title to. 2. To furnish with a right or claim to something: to 100% refund less a $50 administration fee. Requests received on or before May 31, 2002 are entitled to 50% refund less the $50 administration fee. After May 31, 2002 there will no refunds. No refunds will be issued on unused tickets. All refunds will be processed after the conference. No refund requests will be accepted after July 15, 2002. Please contact the hotel directly for hotel room cancellations. Program Changes Due to unforeseen circumstances CIRCUMSTANCES, evidence. The particulars which accompany a fact. 2. The facts proved are either possible or impossible, ordinary and probable, or extraordinary and improbable, recent or ancient; they may have happened near us, or afar off; they are public or , program changes may be required at the last minute. NAA reserves the right to revise the session schedule as necessary. AIR Are you looking to save money on your trip to Orlando for the 2002 NAA Education Conference & Exposition? NAA has arranged for discounted airfares on two airlines: American Airlines American Airlines Major U.S. airline. American was created through a merger of several smaller U.S. airlines and incorporated in 1934. It continued to buy the routes of other airlines, becoming an international carrier in the 1970s; its routes include South America, the and Southwest Airlines This article is about the American airline. For the former Japanese airline, see Japan Transocean Air. For the British airline, see Air Southwest. Southwest Airlines Co. . To get these discounted airfares, just (1) call NAA's preferred travel agent, TravlTravlTravl, at 800/872-8595; (2) call your own travel agent; or (3) call the airline directly. Just be sure to reference the appropriate NAA Meeting ID Code. SOUTHWEST AIRLINES is offering a 10% discount on most of its already low fares for air travel to and from the event. You or your travel agent may call Southwest Airlines Group and Meetings Reservations at 800/433-5368. Make sure that you reference NAA's assigned as·sign tr.v. as·signed, as·sign·ing, as·signs 1. To set apart for a particular purpose; designate: assigned a day for the inspection. 2. Meeting ID Code:TI416. CAR RENTALS is offering a American Airlines 10% discount on most of its airfares for travel to and from the event. Please call 800/433-1790. Make sure that you reference NAA's assigned Meeting ID Code: 4262AF. CAR RENTALS NAA member discounts on rental cars can be obtained by contacting: ALAMO: 800/354-2322 ID #: 374359 Avis: 800/331-1212 ID #: B504600 HERTZ: 800/654-2210 CDP #: 166635 TRANSPORTATION FROM ORLANDO INTERNATIONAL AIRPORT (MCO MCO Managed care organization, see there ) TO THE GAYLORD PALMS RESORT Mears Transportation has teamed up with Gaylord Palms Resort to provide taxi and shuttle service for its guests for the short 20-25 minute ride to/from the Orlando International Airport. TAXI - * Costs approximately $35. * Five passengers can ride for the price of one. * Taxi service is available from Level I on both the A & B sides of the airport. Just look for the taxi starter. * For more information, please call Hears Transportation at 407/699-9999. SHUTTLE BUS - * Costs -- Adult: $16 one-way/$28 round trip/per person Child: $12 one-way/$20 round trip/per person * You can buy your shuttle bus tickets on Level 2 on both the A & B sides of the airport and board the shuttle on Level 1. * To make a shuttle bus reservation or for more information, please call 407/423-5566.
PART 1
I PLAN TO ATTEND THE FOLLOWING EDUCATION SESSIONS:
THURSDAY JUNE 27
() A1 8:45 AM - 9:45 AM Talent 2002: How to Find It, Nurture It,
Keep It
() A2 8:45 AM - 5:45 AM Industry Trends: Multifamily Design and
Development
() A3 8:45 AM - 9:45 AM Five Sensory Selling- The Silent
Salesperson (the Sight, Sound, Touch,
Taste and Smell of Success)
() A4 8:45 AM - 8:45 AM Mold: An Update
() A5 8:45 AM - 9:45 AM Skills for Professionals: Part I
() B1 10:00 AM - 11:00 AM The Marketing Sweet Spot: Getting the
Media and Message Just Right
() B2 10:00 AM - 11:00 AM Make This Your Best Year Yet
() B3 10:00 AM - 11:00 AM Applicant Screening and the Law
() B4 10:00 AM - 11:00 AM Industry Trends: Technology
() C1 11:15 AM - 12:15 PM Industry Trends: Energy
() C2 11:15 AM - 12:15 PM Emotional Intelligence: What Is It and How
Do I Use It?
() C3 11:15 AM - 12:15 PM Resident Satisfaction and Renewals: What
a National Study Reveals
() C4 11:15 AM - 12:15 PM A Funny Thing Happened on the Way to the
Sale
() C5 11:15 AM - 12:15 PM The tightening Insurance Market: How to
Reduce the impact on your Community
FRIDAY JUNE 28
() D1 9:00 AM - 10:00 AM Skills for Professionals: Part II
() D2 8:00 AM - 10:00 AM The Price is Right: Negotiating Win-Win
Contracts
() D3 9:00 AM - 10:00 AM Get SMART- Superior Management Attributes,
Resources and Techniques
() D4 9:00 AM - 10:00 AM Industry Trends: Marketing
() D5 8:00 AM - 10:00 AM Creating a Team Environment with
World-Class Leadership
() E1 10:15 AM - 11:15 AM Multifamily Conventional and Affordable
Housing Finance Update
() E2 10:15 AM - 11:15 AM The Marketing Sweet Spot: Getting the
Media and Message Just Right
() E3 10:15 AM - 11:15 AM Energize to Innovate
() E4 10:15 AM - 11:15 AM Industry Trends: Increasing Value
() F1 11:30 AM - 1:00 PM Whose Fair Housing Une Is It Anyway?
() F2 11:30 AM - 1:00 PM Redefining Leadership in Times of Change
() F3 11:30 AM - 1:00 PM Disaster Planning: Preparing for the Worst
Has a Whole New Meaning
() F4 11:80 AM - 1:00 PM The Magic of Exceptional Customer Service:
Are you in Balance?
SATURDAY JUNE 29
() G1 9:80 AM - 11:00 AM Whose Fair Housing Une Is It Anyway?
() G2 9:30 AM - 11:00 AM The Magic of Exceptional Customer Service:
Are you in Balance?
() G3 9:30 AM - 11:00 AM How to Sell, Convince and Persuade Others
to Buy into What You Have Learned at the
NAA Education Conference
() G4 9:30 AM - 11:00 AM Builder/Developer Roundtables: From Impact
Fees to Antigrowth Sentiments - What's Hot
and What's Hotter
() G5 9:30 AM - 11:00 AM Using Humor for a Change
() H1 11:15 AM - 12:15 PM Talent 2002: How to Find It, Nurture It,
Keep It
() H2 11:15 AM - 12:15 PM New Technology Trends in Cash Management
() H3 11:15 AM - 12:15 PM He Said/She Said: Demystifying
Communication with the Opposite Sex
() H4 11:15 AM - 12:15 PM Emerging Legislative Issues
PART 2 PAYMENT INFORMATION () Check enclosed en·close also in·close tr.v. en·closed, en·clos·ing, en·clos·es 1. To surround on all sides; close in. 2. To fence in so as to prevent common use: enclosed the pasture. () Visa () MasterCard () American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. Signature Cardholder's Name Card Number Exp. Date Billing Address City State Zip HOW TO REGISTER Complete the registration form and send with payment to: ON-LINE: Visit www.naahq.org BY MAIL: 2002 NAA Education Conference & Exposition P.O. Box 3867, Frederick, MD 21705 BY FAX: 301/694-5124 Attn: 2002 NAA Education Conference & Exposition CALL: 703/518-6141, EXT EXT Extension EXT Extended EXT External Ext Extraction EXT Exterior (screenwriting) EXT Extinguisher EXT Extruded EXT Extinguished EXT Exeter, England, United Kingdom - Exeter (Airport Code) . 130 For More Information All faxed registration forms MUST include credit card authorization. Incomplete forms and those without payment cannot be processed. To avoid a duplicate charge, please only send one copy. After May 31, 2002, please register on-site. For registration confirmations, please call 301/694-5243. CANCELLATION POLICY All cancellation requests must be submitted in writing and mailed or faxed to: Jeremy Figoten, National Apartment Assocation, 201 N. Union Street, Suite 200, Alexandria, VA 22314, 703/518-6191 (fax). Deadlines for Cancellations and Refunds:
April 19, 2002 100% refund*
May 31, 2002 50% refund*
After May 31, 2002 No Cancellations Accepted/No Refunds Given
After May 31
* All cancellations subject to a $50 administration fee. Telephone substitutions and cancellations will not be accepted. Substitutions will be permitted only with written authorization from original registrant An individual or organization that signs up (registers) for a training class or service. See domain name registrar. . No refunds will be issued for no shows or unused tickets. Refunds for cancellations will be processed after the conference and will be mailed no later than July 31, 2002. Pleas contact the hotel directly for room cancellations. PART 3 REGISTRATION FORM This form is for one registrant and spouse spouse A legal marriage partner as defined by state law . Please use a separate form for each additional registrant. Forms will not be processed without payment. Complete parts 1-6. PLEASE PRINT
() Mr. () Ms. () Mrs. () Miss () (1) CAM
() (2) CAPS
First Name MI () (3) CAMT
() (4) CAMTII
Last Name () (5) NALP
() (6) CAS
Nickname (for badge) () (7) CPM
() (8) Other
Designation
Title Company
Address
City State Zip
Phone Fax
E-mail
() Check here if you are a member of your local apartment association. Local Apartment Association Name () Check here if this is your first NAA Conference. () Check here if you require special accommodations to fully participate. Please attach a written description of your needs. PRIMARY BUSINESS () (A) Apartment Owner () (B) Apartment Management () (C) Apartment Development () (D) Asset Management () (E) Association Staff () (F) Real Estate Investment Trusts (REITs) () (G) Leasing Company () (H) Architect/Engineering () (I) Government Housing Agency () (J) Supplier () (K) Other PRIMARY JOB TITLE\FUNCTION () (A) Owner/President/Principal () (B) Vice President/Mgmt. Exec. () (C) Property Manager (on-site) () (D) Regional Supervisor/Mgr. (multi-site) () (E) Maintenance Professional () (F) Leasing Consultant/Director () (G) Other -- SPOUSE ATTENDEE at·tend·ee n. One who is present at or attends a function. See Usage Note at -ee1. attendee Noun a person who is present at a specified event Noun 1. INFORMATION First Name Last name Nickname (1) An alternate name used to identify yourself in a chat room. (2) A shortcut for identifying a recipient in an e-mail address book. (for badge) CANCELLATION POLICY All cancellation requests must be submitted in writing and mailed or taxed to: Jeremy Figoten, National Apartment Assocation, 201 N. Union Street, Suite 200, Alexandria, VA 22314, 703/518-6191 (fax). Deadlines for Cancellations and Refunds:
April 19, 2002 100% refund *
May 31, 2002 50% refund *
After May 31, 2002 No Cancellations Accepted/No
Refunds Given After May 31
* All cancellations subject to a $50 administration fee. Telephone substitutions and cancellations will not be accepted. Substitutions will be permitted only with written authorization from original registrant. No refunds will be issued far no shows or unused tickets. Refunds for cancellations will be processed after the conference and will be mailed no later than July 31, 2001. Please contact the hotel directly for room cancellations PART 4
FULL REGISTRATIONS BEFORE BEFORE ON-SITE TOTAL
APR 19 MAY 31
() (ME) Member * $475 $550 $65O $--
() (MS) Spouse $350 $425 $525 $--
() (NM) Nonmember $700 $775 $875 $--
() (CA) Association Staff--Full-time $325 $400 $500 $--
() (EC) Exhibitor $325 $400 $500 $--
() (ST) Student $325 $400 $500 $--
* To qualify for the rnember rate, registrants must be direct NAA
members or belong through NAA local affiliates.
TOTAL FULL REGISTRATIONS $--
FULL REGISTRATIONS INCLUDE **: * All NAA Education Sessions * NAA Speaker Resource Handout Guide * Education Session Lunch on Friday * Complimentary Opening Party Admission * General Sessions on Thursday and Friday * Pass to the Exposition for all Three Days * PARAGON Awards Ceremony * Complimentary Closing Gala Ticket ** Nonexhibiting suppliers are not permitted on the trade show floor. If you would like to participate in the trade show, please complete an Exhibitor Contract. Call 703/518-6141, Ext. 125, for more information or visit www.naahq.org. GROUP DISCOUNTS Buy 5 get the 6th free Register 5 full paid attendees from the same office and get the sixth free. All registration forms must be submitted at the same time with one payment. PART 5 HOTEL INFORMATION Don't forget to make your reservations at the Gaylord Palms Resort and Convention Center --Call 407/586-2000 today and ask for the NAA rate of $175 per night (single/double). () I'm planning to stay at the Gaylord Palms Resort and Convention Center () I'm planning to stay at another hotel -- PART 6
EXTRA TICKETS
EACH QUANTITY TOTAL
() (WM) Opening Party $75 -- $ --
() (TM) NAA Property Tour $55 -- $ --
() (GM) Closing Gala $125 -- $ --
() (EO) Trade Show Only (specify day)
() THURSDAY () FRIDAY () SATURDAY $75 -- $ --
() (MO) () One-Day Conference/Member
(specify day)
() THURSDAY () FRIDAY () SATURDAY $375 -- $ --
() (NO) () One-Day Conference/Nonmember
(specify day)
() THURSDAY () FRIDAY () SATURDAY $500 -- $ --
TOTAL EXTRA TICKETS $ --
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