2002 A Successful Year for Inflow-Pittsburgh Data Center; Revenues More Than Doubled Due to Reliability, Customer Service, and Continuous Uptime.Business Editors/High-Tech Writers PITTSBURGH--(BUSINESS WIRE)--March 6, 2003 InFlow, Inc., a leading provider of managed web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. and IT services, announced today successful operating results for its Pittsburgh IDC. One of Inflow-Pittsburgh's new customers, Development Dimensions International (DDI ddI and ddC: see AZT. ), a global human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a , commented on Inflow's level of customer service. DDI provides many Fortune 500 companies with end-to-end e-recruiting services that help them select, assess and hire the best candidates. DDI's customer base, which includes Texaco, Bank of America
Bank of America (NYSE: BAC TYO: 8648 ) is the largest commercial bank in the United States in terms of deposits, and the largest company of its kind in the world. , Sanofi-Synthelabo, and Boeing International, relies on them for online screening and assessment tools that are accessible 24/7 in a highly secure environment. DDI came to Inflow in November 2002 to house their mission-critical web-based application. They also recently signed a contract for Inflow's NOC (Network Operations Center) A central or regional location for monitoring a large network. Also called a "network management center" (NMC), "service management center" (SMC) or "network control center" (NCC), a NOC may be used to manage a large enterprise network, Co-Sourcing services which allows the company to use Inflow's Network Operations Center See NOC. Network Operations Center - (NOC) A location from which the operation of a network or internet is monitored. Additionally, this center usually serves as a clearinghouse for connectivity problems and efforts to resolve those problems. (NOC) staff and services as their off-shift monitoring. "The service from Inflow remains phenomenal," said Manu Brahmam, director of IT for DDI. "We are even more happy with Inflow today than we were when we initially chose them." Financial Results Fourth-quarter recurring revenues grew 20% from the prior quarter due to new customer additions and increased sales to existing customers. Inflow general manager Pat Bixel attributes the recent revenue growth to Inflow's growing reputation for superior reliability and customer service. "Inflow is proud of the substantial increase in revenue in the last half of 2002 for the Pittsburgh market," said Bixel. "As word of mouth spreads about our service level and operational excellence, we continue to win more and more customers from our competitors." Among the new customers who chose Inflow to be their outsourced managed hosting provider were Development Dimensions International (DDI), Basis100, and Webmedx. Operating Results For the 14th consecutive quarter, Inflow delivered 100% availability in facility and Internet access services. Mean time to install customers improved to 16 days and, excluding the effect of third-party provisioning delays, mean time to install was three days. The Pittsburgh IDC received a 9.3 rating on a 10-point scale for overall customer satisfaction in a study completed by Atlanta-based CSM CSM - ["CSM - A Distributed Programming Language", S. Zhongxiu et al, IEEE Trans Soft Eng SE-13(4):497-500 (Apr 1987)]. , Inc., an independent provider of comprehensive, creative and accurate research. According to CSM, the industry average rating is 7.9. More significant is the fact that 9.4 out of 10 existing customers would refer Inflow to a peer. Community Involvement Inflow Pittsburgh is a member of The Pittsburgh Technology Council and hosts ongoing industry-relevant seminars with the next topic focusing on Business Continuance and Disaster Recovery. About Inflow-Pittsburgh Inflow's state-of-the-art IDC at Pittsburgh is located at 2202 Liberty Ave in the Liberty Technology Center. The Class A facilities include a local Network Operations Center and 24x7 staffing to meet the demands of IT organizations. Inflow-Pittsburgh account manager Carolyn Pokorny was named Inflow's top sales representative for 2002. Since May1st 2002, Pittsburgh operations have been managed by Pat Bixel, a graduate of West Virginia University West Virginia University, mainly at Morgantown; coeducational; land-grant and state supported; est. and opened 1867 as an agricultural college, renamed 1868. in 1993 and an Infantry Officer in the 10th Mountain Division until 1998. Bixel's strong leadership experience has helped him build a strong operational team with superior customer service skills. About Inflow Inflow provides facilities-based IT solutions to companies with critical business and network applications. Founded in 1997, Inflow opened its first Internet Data Center (IDC) in June 1998 and currently serves more than 680 customers from its IDCs in 12 markets throughout the U.S. The Company offers customers a cost-effective outsourced alternative that is secure, redundant and fully managed. Core services include colocation, network management, managed security services, application management, data storage and InflowNet(TM) -- a proprietary Internet access service that guarantees 100% availability. Additional services include business continuity, Intelligent Routing for Internet access, content distribution, load balancing and remote enterprise data center management. In June 2002, Inflow completed an equity financing Equity Financing The act of raising money for company activities by selling common or preferred stock to individual or institutional investors. In return for the money paid, shareholders receive ownership interests in the corporation. of $35 million, bringing total capital raised to more than $300 million. Investors include Meritage Private Equity Funds, Centennial Ventures, Telecom Partners, Spire Capital Partners, The Halyard hal·yard also hal·liard n. Nautical A rope used to raise or lower a sail, flag, or yard. [Alteration (influenced by yard1) of Middle English halier, from Capital Fund, GE Capital and PNC PNC Purdue University North Central (Westville, Indiana) PnC Point 'n Click PNC Police National Computer PNC People's National Congress (Guyana) PNC People's National Congress Equity. For additional information and IDC locations, please visit www.inflow.com, call 877/321-2464. To call the Pittsburgh IDC or speak to Patrick Bixel, please call 412/594-2010. |
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