1100 IT Decision Makers Reveal Their Attitudes to BPO Revealing Oportunities for Vendors.

DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c47711) has announced the addition of Datamonitor's new report: The Top BPO Priorities in 2006 to their offering.

This brief explores the attitudes of end-users toward outsourcing business processes to outsourcing services vendors. It is suitable for CRM, finance & accounting, insurance, retail banking, transaction processing, HR, knowledge processes, payments and billing and supply management services. Understanding the end-user opinion is key to success in an increasingly competitive BPO market.

Scope of this title:

* A survey of 1,100 IT decision makers highlights attitudes to outsourcing revealing the short, mid and long term opportunity for vendors.

* Covers all key BPO, CRM, F&A, insurance, retail banking, transaction processing, HR, knowledge processes, payments and billing and supply management.

* Survey results are explored by country and by industry vertical revealing specific trends.

Highlights of this title:

The focus of this report is highlighting the key trends and attitudes toward outsourcing business processes. Uncovering this information provides vendors with a clear view of the short, mid and long term opportunities in this market.

Reasons to order your copy:

* Understand what decision makers are thinking about BPO services.

* Discover who is, and isnt, buying BPO services by country and industry vertical.

* Learn which trends matter and what our advice to vendors is.

CATALYST

SUMMARY

ANALYSIS

Investment priorities in BPO are shifting toward non-traditional services

In spite of bad press and the risk of outsourcing CRM nearly 35% respondents are still likely to outsource

Newer, high-margin BPO services are a growing priority for customers

Risk and proximity are strong factors in the offshore decision process

Summary

APPENDIX

METHODOLOGY

Definitions

Further reading

Ask the analyst

List of Tables

Table 1: Investment priorities in BPO

Table 2: Likely to outsource CRM in the next two years

Table 3: Likely to outsource BI/performance management in the next two years 6

Table 4: Likelihood of offshoring to specific countries/region, global response

Table 5: Likelihood of offshoring to specific countries/region, US response

Table 6: Likelihood of offshoring to specific countries/region, financial services response

List of Figures

Figure 1: Investment priorities in BPO

Figure 2: Likely to outsource CRM in the next two years

Figure 3: Likely to outsource BI/performance management in the next two years

For more information visit http://www.researchandmarkets.com/reports/c47711

Source: Datamonitor