101 ways to improve customer service; training, tools, tips, and techniques. (CD-ROM included).9780787982003 101 ways to improve customer service; training, tools, tips, and techniques. (CD-ROM CD-ROM: see compact disc. CD-ROM in full compact disc read-only memory Type of computer storage medium that is read optically (e.g., by a laser). included) Ukens, Lorraine Lorraine (lôrĕn`), Ger. Lothringen, region and former province, NE France, bordering in the N on Belgium, Luxembourg, and Germany, in the E on Alsace, in the S on Franche-Comté, and in the W on Champagne. L. Pfeiffer 2007 366 pages $50.00 Paperback HF5415 Organized by six aspects of customer service--awareness, communication, planning, problem solving problem solving Process involved in finding a solution to a problem. Many animals routinely solve problems of locomotion, food finding, and shelter through trial and error. , quality, and teamwork--this book explains methods for the training and development of frontline front·line also front line n. 1. A front or boundary, especially one between military, political, or ideological positions. 2. Basketball See frontcourt. 3. Football The linemen of a team. service employees. Each of the 101 tips, tools, techniques, and activities is explained briefly for trainers, team leaders, or managers, and the CD-ROM contains worksheets, checklists, forms, and other resources that correlate to techniques such as listening, feedback, negotiation, and attitude. Ukens owns a consulting and training company that specializes in team building and leadership development. Pfeiffer is an imprint im·print tr.v. im·print·ed, im·print·ing, im·prints 1. To produce (a mark or pattern) on a surface by pressure. 2. To produce a mark on (a surface) by pressure. 3. of Wiley. ([c]20072005 Book News, Inc., Portland, OR) |
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