1-888-PetMeds Selects Sagent for Address Data Quality to Improve Customer Service.

Business Editors/High Tech Writers

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Dec. 10, 2001

National Pet Pharmacist Uses Sagent's AddressBroker(TM) to Cleanse

and Correct Customers' Addresses Instantly at the Point of

Sale to Reduce Unnecessary Package Returns

Sagent (Nasdaq:SGNT), a leading provider of enterprise Business Intelligence solutions, today announced that PetMed Express, Inc. dba 1-888-PetMeds (OTCBB:PETS), leading distributors of pet medications, and health and nutritional supplements, is using Sagent's AddressBroker, an enterprise-wide solution for address standardization. Using Sagent Centrus technology, 1-888-PetMeds, which ships about 2,000 orders per day nationwide, is cleansing and correcting customer addresses instantly at the point of sale. As a result, the company has reduced the costs of returned packages and provided better customer service.

1-888-PetMeds was able to implement Sagent's address standardization solution into its existing customer service application. Now, customer service agents at 1-888-PetMeds' call center instantly log a corrected and standardized customer address at the point of data entry. Customer addresses entered on the pet pharmacist's Web site by the customer are also instantly corrected and standardized, then stored in its customer service application. As a result, the company no longer receives a large number of "bad address" shipping returns on packages and mailings.

"We needed a solution that would allow us to immediately correct addresses while we were on the phone with the customer or as a customer was making a purchase online," said Richard Kirsch, director of information systems, 1-888-PetMeds. "We've seen a significant drop in returns. Customers now have a much better chance of getting their package, and because we are standardizing in real time, the packages actually get there quicker. This significantly improves our ability to provide good customer service and increases our customer retention."

"A customer database is only as good as the accuracy of that data. Our data quality solutions ensure the quality of each record in the database, reduce waste, save time, money and keep corporate customers happier," said Rich Ghiossi, chief marketing officer, Sagent. "Fulfillment departments will enjoy fewer undeliverable and returned shipments. And with our CASS-certified postal coding capabilities, companies earn the lowest bulk rate postage rates possible. Plus, with our move updating service, there is instant access to the latest U.S. Postal Service change-of-address data, assuring that the corporate customer address database is always up-to-date."

Sagent's Centrus Data Quality solutions offer the most accurate data parsing, standardization and address correction capabilities in the business. These tools prepare company data for a powerful assortment of marketing and operational applications, such as householding, profiling, spatial analysis, demographic and geographic enhancement, as well as cleansing existing customer databases or correcting addresses in real-time as they're submitted on company Web sites. There are several ways to implement Sagent's data quality solutions: embeddable development libraries; transforms that plug directly into the Sagent business intelligence platform; desktop applications; and online services to process individuals records and entire files.

About 1-888-PetMeds

1-888-PetMeds is America's largest pet pharmacy, specializing in the national sales of pet medications and pet health supplements. The company delivers prescription and non-prescription pet medications along with health and nutritional supplements at substantial savings, direct to the consumer. It stocks more than 100,000 items and ships more than 2,000 orders per day nationwide, from one location. 1-888-PetMeds is rapidly changing the way America buys pet medications -- by phone, fax, mail and the Internet. The company is revolutionizing the distribution of pet medications by focusing on customer service and satisfaction, and delivering savings and convenience to its customers.

About Sagent

Sagent's suite of enterprise Business Intelligence solutions enables companies to measurably impact their business by implementing highly successful customer relationship and financial management initiatives. Through Sagent's powerful enabling technologies, organizations can easily and rapidly turn company data into relevant information that can be used for effective decision-making, analysis and reporting. Information can be extracted from multiple sources (internal and external), optimized for decision support and delivered in a customized format for Web-based or client applications. Even the most complex analytic application can be developed in weeks, not months.

More than 1,500 companies have selected Sagent software to enhance customer retention, cross-sell/up-sell, improve customer service, increase efficiencies of marketing campaigns, streamline business operations, analyze financials, and reduce costs. Customers include AT&T, BP Amoco, Boeing Employees Credit Union, Bristol Meyers, British Telecom, California State Automobile Association, Citibank, GPU Energy, Johnson & Johnson (UK), Kemper National Insurance, Kinecta Federal Credit Union, Provident Central Credit Union, Safeway and Siemens. Sagent retains strategic relationships with partners such as Advent Software, Commerce One, Compaq, EDS, IBM, Microsoft, NEC, SAS and Sun Microsystems. Sagent is headquartered in Mountain View, California, and can be reached at http://www.sagent.com.

Sagent is a registered trademark of Sagent Technology Inc. All other trademarks are the property of their respective owners.