1-800-FLOWERS.COM Partners with NeuLion to Accelerate Multi Channel Commerce for Its Business.PLAINVIEW, N.Y. -- NeuLion, Inc. announced that 1-800-FLOWERS.COM (1) (Computer Output Microfilm) Creating microfilm or microfiche from the computer. A COM machine receives print-image output from the computer either online or via tape or disk and creates a film image of each page. has selected its technology and services for the implementation of a "true" multi channel platform. 1-800-FLOWERS.COM has licensed and implemented NeuLion's product SAVANNA savanna or savannah (both: səvăn`ə), tropical or subtropical grassland lying on the margin of the trade wind belts. as a key component in its service oriented o·ri·ent n. 1. Orient The countries of Asia, especially of eastern Asia. 2. a. The luster characteristic of a pearl of high quality. b. A pearl having exceptional luster. 3. architecture strategy, which is being used by the company as it deepens its relationship with its customers. 1-800-FLOWERS.COM has seen customer repeat rates increase due to the convenience of buying floral flo·ral adj. Of, relating to, or suggestive of a flower: a fabric with a floral pattern. flo and non-floral gifts using online, telephone and retail channels provided by the company. NeuLion and its product SAVANNA are an important component in the 1-800-FLOWERS.COM service oriented architecture. This architecture supports the company's expansion of sales channels and products, increasing top line revenue by: --Increased customer repeat rates, while their respective acquisition and retention costs get reduced. This is contrary to the traditional single channel systems approach. --Increases in revenue per customer since multiple sales channels can be used to support the buying preference of the consumer. This is a competitive advantage for the company. --Better visibility. Seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. across channels to enable real-time visibility into inventory and cross-channel sales processes A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. . "1-800-FLOWERS.COM has selected SAVANNA as a tool in our efforts to increase the efficiency of our supply chain and build stronger relationships with our customers. We are devoting many of our resources to customer acquisition and customer retention. Our plan is to use SAVANNA along with our business applications so that we can achieve a 360-degree view of the customer," said Enzo Micali, Senior Vice President and Chief Information Officer for 1-800-FLOWERS.COM. "As we deepen deep·en tr. & intr.v. deep·ened, deep·en·ing, deep·ens To make or become deep or deeper. deepen Verb to make or become deeper or more intense Verb 1. relationships with our customers, the convenience of our multiple sales channels is helping our business grow. During the Valentine's holiday alone, we fulfilled more than 950,000 orders," said Chris McCann, President of 1-800-FLOWERS.COM. Nancy Li, NeuLion's Chief Executive Officer, mentioned that "without a service oriented architecture, fully implementing 'true' multi channel systems will be technology-challenged, limiting business results. Our past experience in the software industry, building enterprise products for customers around the world, is significant. We believe that reusable re·use tr.v. re·used, re·us·ing, re·us·es To use again, especially after salvaging or special treatment or processing. re·us services, based on SOA (1) (Start Of Authority) The first record in a DNS zone file. See DNS records. (2) (Service Oriented Architecture) The modularization of business functions for greater flexibility and reusability. and web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. standards, are critical for businesses that want to be more responsive to new opportunities. These reusable services will allow applications to perform certain tasks that become building blocks to one another, thus simplifying changes to your software environment. SAVANNA makes this job easier." "NeuLion was selected by 1-800-FLOWERS.COM because of their experience in delivering enterprise solutions using the company's SAVANNA technology," stated Robert McManus, the company's Vice President of Customer Applications. "NeuLion is working with my team on multiple projects that include the call center, web, retail stores and partner systems." About NeuLion NeuLion has created a new and very exciting technology that is driving the next generation of Internet-based business applications by driving the adoption of Service Oriented Architecture, SOA, and Web Services for business. At NeuLion, we realize that the processes of building applications, integration, and managing information technology are still too complex for customers. We specialize in providing new ways to further lower costs and speed time to deploy technology for IT professionals and developers. NeuLion is headquartered in Plainview, N.Y. For more information, please visit http://www.neulion.com. |
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