01 Communique releases on demand remote support tool.01 Communique Laboratory Inc., a remote access solutions provider, has announced the launch of I'm I'm Contraction of I am. Our Living Language Speakers of some scattered varieties of American English sometimes use I'm instead of I've or I have in present perfect constructions, as in OnCall, a secure Web-based remote support solution, enabling help desk personnel to more quickly and efficiently support their customers anywhere in the world, through on-demand On-Demand refers to a service or feature which addresses the user's need for instant gratification and immediacy of use. In most cases the value proposition for an on-demand service is wrapped up in the fact that the user or consumer of the service avoids a significant up-front PC remote control. Upon a support person receiving the customer's permission, I'm OnCall auto-configures a temporary connection between the technician's and the customer's PC, allowing the support person to take full control of the PC. I'm OnCall provides resellers, software and hardware vendors, internal help desks and support organizations with an integral tool for delivering improved customer support and services through reduced call times and cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. problem resolution. [ILLUSTRATION OMITTED] I'm OnCall is a complete remote support platform comprised of two modules: the current On Demand module, delivering the ability to automatically connect to a customer's PC across the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the within seconds of the customer's call; and a Remote Administration module, providing the flexibility to more easily connect to customers' PCs around the world that have preinstalled software on them. I'm OnCall's Remote Admin network console (1) The physical control panel on a computer or electronic device. (2) A terminal or desktop computer used to monitor and control a network. (3) Any display terminal. will allow technicians to provide planned or unplanned support to customers with pre-specified service agreements. This module will be incorporated into a future release of I'm OnCall. www.01com.com |
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