-Passengers Happy with Rail Services in UK, says National Passenger Survey for Spring 2012.Travel Business Review-July 2, 2012--Passengers Happy with Rail Services in UK, says National Passenger Survey for Spring 2012(C)2012] ENPublishing - http://www.enpublishing.co.uk
Travel Business Review - 02 July 2012
A recent survey has shown that overall customer satisfaction is at 83% for train services operated in London and the South East.
The newest National Passenger Survey for Spring 2012 reported that on individual routes, customer satisfaction varied from 97% on the Merseyrail Wirral route; to 75% on ScotRail's Rural route; around 70% on the First Capital Connect route to Thameslink South; and as low as 23% on Greater Anglia' Mainline route.
Anthony Smith For other persons named Anthony Smith, see Anthony Smith (disambiguation).
Anthony Smith (born March 30, 1926) is, among other things, an explorer, author and former Tomorrow's World television presenter. , the chief executive officer of Passenger Focus, the UK-based research organisation which carried out the survey, said, 'Well done to London Midland For the former British Railways region, see London Midland Region (British Railways).
London Midland is the brand name of the train operating company who will operate the new West Midlands railway franchise in England. , Merseyrail and Heathrow Connect Heathrow Connect is a train service in London, connecting Heathrow Airport with Paddington station. It is a joint venture between First Great Western and BAA. The service follows the same route as the faster Heathrow Express service but serves intermediate stations on its route, , all of whom improved significantly. Particularly impressive was London Midlands' whopping 17% rise in how they dealt with delays. Greater Anglia (previously National Express East Anglia East Anglia (ăng`glēə), kingdom of Anglo-Saxon England, comprising the modern counties of Norfolk and Suffolk. It was settled in the late 5th cent. by so-called Angles from northern Germany and Scandinavia. ) will be well aware of the work needed to boost passenger satisfaction.
Annual Season ticket holders, particularly in London and the South East, despite having regulated fares, unsurprisingly do not think their tickets represent value for money. The industry must keep its focus on getting the trains on time while Government must think very carefully about the forthcoming decision on the rate of rises for regulated fares. The message from passengers is clear.'
Jake Kelly, the customer service director for the Network Rail Alliance and South West Trains, a UK-based railway service operator, said, 'Feedback from our passengers shows that the majority of our customers are satisfied with our overall service and we are above the average for our sector. But we know we need to work harder to improve in a number of areas.
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